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21
Restart the Connection Hub
Unplug the power cord from the Connection Hub, wait 10 seconds and plug
it back in. This will restart the Connection Hub without erasing your saved
settings.
Reset the Connection Hub
Reset to factory defaults
Use this option when you need to recover the factory default settings.
This might be necessary when:
- A custom configuration did not go as planned.
- You want a new configuration.
- Your Connection Hub does not appear to be working properly.
Important
: This option resets all personalized settings on your Connection
Hub.
Press and hold the
reset
button on the bottom of the Connection Hub until
the power light turns off.
When the Connection Hub lights are back on, you will need to update the user
ID (b1#) and access password by following the instructions in the section titled
“Updating my Internet user ID and access password.”
You will also need to
update any other settings you customized on the Connection Hub.
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22
Frequently asked questions
Q.
Why do I get an error message after entering my Bell Internet User ID
and Access Password?
A.
Ensure you enter your user ID and password correctly. These are case
sensitive. Both your Bell Internet user ID (b1#) and access password
were provided to you when you registered.
Q.
My computer detects my wireless network but says it can’t access the
network. Why?
A.
Ensure you have entered the correct Network name and/or Wireless
security key as they are case sensitive.
The Connection Hub is
capable of setting up networks with WEP, WPA, WPA2.
Ensure that
you are using a wireless adapter that is capable of the type of
wireless security your wireless network is on. Otherwise, you may
have to change the type of wireless security on the Connection Hub
to match the capabilities of your adapter.
Q.
Why can’t I access devices within the local area network?
A.
The devices may not be configured to receive an IP address
automatically. Check the devices that are not available within the
network and check the IP Address settings.
Q.
My Connection Hub is not running properly after a power outage.
What can I do?
A.
Reboot the Connection Hub by unplugging the power supply. Wait 10
seconds before plugging it back in.
Q.
What can I do if I am experiencing speeds that are slower than normal?
A.
Try restarting/rebooting your Connection Hub. Unplug it and wait 10
seconds before plugging it back in. You should always try this as a
first step before calling for technical support.
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23
Q.
How long should my Connection Hub cables be?
A.
Use the cables the technician installed to ensure optimized
performance.
Q.
I setup a Guest wireless network, but why did my Guest wireless
network stop working?
A.
The default timer for a Guest wireless network is 720 minutes. This
would mean that after 720 minutes, the Guest wireless network will
automatically disable on its own.
If you want to permanently setup a
Guest wireless network, then you must set the timer to 0 minutes.
Using dial-up access
As a Bell Internet customer, you can use your service when travelling away from home. This
feature is called roaming*. You can connect to the Internet from almost anywhere within
Canada by using your Bell Internet account information and a local phone number.
To find out more about this feature including instructions on setting up a dial-up connection,
please visit:
bell.ca/dialsetup
.
For a complete list of all Bell Internet dial-up numbers across Canada, visit
bell.ca/dialupnumbers
.
* Available where technology permits. Roaming charges apply: $1.50/hr., subject to change. Long distance extra. Taxes extra.
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Service available to residential customers in Ontario and Quebec where technology permits. Subject to change without notice. No service
provides absolute protection. Other conditions apply including minimum system requirements. Subject to service agreements available at
bell.ca/agreements. Fibe is a trade-mark of Bell Canada.
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