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6
Customer support
quick reference
Bell online service
bell.ca/service
Help with your services
My Internet
bell.ca/myinternet
Manage your Bell account online
Internet check up
bell.ca/internetcheckup
Automated troubleshooting tool
Internet security and service
bell.ca/securityandinternet
Protect yourself and computer while online
Service status
bell.ca/servicestatus
Online status updates
Service demonstration video
bell.ca/servicedemo
Live support
bell.ca/livesupport
Wireless Networking
bell.ca/wirelessnetworking
Help with setting up a wireless Network
Speed Check-up
bell.ca/speedcheckup
Measure the speed of your Internet connection
Telephone support
Internet service assistance
1 866 696-0663
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7
The Connection Hub
The Connection Hub is your key to getting Fibe Internet. Use this chart to
familiarize yourself with it.
LED lights
Power
HPNA
WAN
Internet
TV
Wireless
WPS
Buttons
Wireless
WPS
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8
Setting up a wireless connection
There are two ways that you can set up your wireless Home Network
connection.
Primary wireless network
Connect to the Internet and shared devices connected to your home
network through the Connection Hub. The wireless SSID (Network name)
and WPA2 password on the back of your Connection Hub are used for the
“Primary” wireless network.
Guest wireless network
Enables you to provide Internet access to guests and/or visitors but
prevents access to any of your shared documents on your home network.
An additional benefit is that you can preset the duration that you want the
Guest wireless network to be active before it automatically switches off.
By default, this feature is turned off.
See page 18 for more details on
configuring this feature.
Follow these instructions to activate your
Primary
wireless Home
Networking connection.
Using Wi-Fi protected setup (WPS)
If your wireless client is equipped with a WPS push button, you may use it
to connect using the WPS button on the Connection Hub.
This will allow
you to securely connect your computer to your wireless network without
having to setup any passwords.
Note that this method will work even if
you have changed any passwords on your Connection Hub.
To do this:
Ensure both the Connection Hub and your computer are powered on.
Press and hold down the WPS button
on the front of the
Connection Hub until the WPS light starts blinking.
Your Connection Hub will search for a wireless client.
Note
: If the
Connection Hub does not find a wireless client within 2 minutes, it will
stop searching.
Therefore, you will have to complete the next step
within 2 minutes.
On your wireless client, please hold down the WPS button for 5-10
seconds before releasing.
The password for your Primary wireless network will automatically be
loaded onto your wireless client.
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Note
: If you are experiencing difficulties, ensure you use the utilities in
Windows for connecting to wireless networks and not the software that
comes with your wireless client.
Windows 7
Click on the wireless bar located to the right of the system bar.
The list of available wireless networks appears with your network
name. Click
Refresh network list
if it does not appear.
Select your network name, and click
Connect
.
Either type your 8-digit WPA2 key (see back of Connection Hub) in
the
Security key
box, and click
OK
Or
You can hold down the WPS button
on the Connection Hub for
5-10 seconds. The Connection Hub will automatically connect the
computer to the network and apply any wireless security settings.
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10
Windows Vista
Click
Start
, then
Connect to
.
Your network name will appear. If not, click the two arrows in the top
right corner.
Type your 8-digit WPA2 key in the
Security key
or
Passphrase
text
box.
Click
Connect
.
Windows XP
Click the
wireless networks detected
message or double-click the icon
in your system tray.
Your network name will appear. Double click it.
In the wireless network connection box, type in your 8-digit WPA2
key.
Click
Connect
.
Mac 10.4 – 10.6
Click on the
Airport
icon.
Your network name will appear. If not, click the
Airport
icon again.
Click on your network name in the list.
Type your 8-digit WPA2 key in the
Password
text box.
Click
OK
.
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