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Page 66 / 92 Scroll up to view Page 61 - 65
64
Troubleshooting
Problem:
The ADSL LED is not on.
Solution:
1.
Check the connection between the Router and ADSL line. Make
sure the cable from the ADSL line is connected to the port on
the Router labeled “DSL Line”.
2.
Make sure the Router has power. The Power LED
on the front
panel should be illuminated.
Problem:
The Internet LED is not on.
Solution:
1.
Make sure the cable from the ADSL line is connected to the port
on the Router labeled “DSL Line” and the ADSL LED
is on.
2.
Make sure you have the correct VPI/VCI, user name, and password
from your ISP provider.
Problem:
My connection type is static IP address. I can’t connect to
the Internet.
Solution:
Since your connection type is static IP address, your ISP must assign
you the IP address, subnet mask, and gateway address. Instead of using
the Wizard, go to “Connection Type”, and then select your connection
type. Click “Next”, select “Static IP”, and enter your IP address, subnet
mask, and default gateway information.
Problem:
I’ve forgotten or lost my password.
Solution:
Press and hold the “Reset” button on the rear panel for at least 10
seconds to restore the factory defaults.
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Troubleshooting
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Problem:
My wireless PC cannot connect to the Router.
Solution:
1.
Make sure the wireless PC has the same SSID settings as the
Router, and you have the same security settings on the clients
such as WPA or WEP encryption.
2.
Make sure the distance between the Router and wireless PC are
not too far away.
Problem:
The wireless network is often interrupted.
Solution:
1.
Move your wireless PC closer to the Router to find a better signal.
2.
There may also be interference, possibly caused by a microwave
oven or 2.4GHz cordless phones. Change the location of the
Router or use a different wireless channel.
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1.
Look at the lights on your Router. If you are using a Belkin Router,
the lights should be as follows:
•
The “Power” light should be on.
•
The “DSL LED”v should be on, and not blinking.
•
The “Internet LED” should be either on or blinking.
2.
Open your wireless utility software by clicking on the icon in
the system tray at the bottom right-hand corner of the screen.
If you’re using a Belkin Wireless Card, the tray icon should look
like this.
The icon may be red or green.
3.
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have
a list of “Available Networks”— those wireless networks it can
connect to.
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66
Troubleshooting
Does the name of your wireless network appear in
the results?
Yes, my network name is listed
—go to the troubleshooting
solution titled “I can’t connect to the Internet wirelessly, but my
network name is listed”.
No, my network name is not listed
—go to the troubleshooting
solution titled “I can’t connect to the Internet wirelessly, and my
network name is not listed”.
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security,
see the page entitled: “Changing the Wireless Security Settings”.
3.
Within a few seconds, the tray icon in the lower left-hand
corner of your screen should turn green, indication a successful
connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution
If the correct network name is not listed under “Available
Networks” in the wireless utility, please attempt the following
troubleshooting steps:
1.
Temporarily move computer, if possible, five to 10 feet from
the Router. Close the wireless utility, and re-open it. If the
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Troubleshooting
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correct network name now appears under “Available Networks”,
you may have a range or interference problem. Please see the
suggestions discussed in Appendix B entitled “Important Factors
for Placement and Setup”.
2.
Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
Difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther from the Router or access point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
from the Router.
Changing the wireless channel
- Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default
channel the Router is shipped with is channel 11, you may choose
from several other channels depending on your region; see the
section entitled “Changing the Wireless Channel” on page 37 for
instructions on how to choose other channels.
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Troubleshooting
Limiting the wireless transmit rate
- Limiting the wireless transmit
rate can help improve the maximum wireless range, and connection
stability. Most wireless cards have the ability to limit the transmission
rate. To change this property, go to the Windows Control Panel,
open “Network Connections” and double-click on your wireless
card’s connection. In the “Properties” dialog, select the “Configure”
button on the “General” tab (Windows 98 users will have to select the
wireless card in the list box and then click “Properties”), then choose
the “Advanced” tab and select the rate property. Wireless client cards
are usually set to automatically adjust the wireless transmit rate for
you, but doing so can cause periodic disconnects when the wireless
signal is too weak; as a rule, slower transmission rates are more
stable. Experiment with different connection rates until you find the
best one for your environment; note that all available transmission
rates should be acceptable for browsing the Internet. For more
assistance, see your wireless card’s user manual.
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin Router or Belkin Access Point.
Solution
1.
Log into your Wireless Router or access point.
2.
Open your web browser and type in IP address of the Wireless
Router or access point. (The Router default is 192.168.2.1, the
802.11g access point is 192.168.2.254 ). Log into your Router by
clicking on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you never
set a password, leave the password field blank and
click “Submit”.
3.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
4.
Select “128-bit WEP” from the drop-down menu.
5.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from A-F

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