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Setup Assistant cannot connect my Router to the Internet�
If the Setup Assistant is not able to connect the Router to the Internet,
please check the following items:
1�
Use the troubleshooting suggestions within the Setup Assistant°
2�
If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly° Some
user names require that the ISP’s domain may be at the end of the
name° Example: “myname@myisp°com”° The “@myisp°com” part of
the user name may need to be typed as well as your user name°
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page xx of this User
Manual for an alternative setup method)°
•
The Setup Assistant completed installation, but my web
browser doesn’t work�
•
I am unable to connect to the Internet. The “modem” LED on
my Router is off, and the “internet” LED is blinking�
If you cannot connect to the Internet, and the “modem” LED is off, and
the “internet” LED is blinking, the problem may be that your modem and
Router are not connected properly°
1�
Make sure the network cable between the modem and the Router
is connected° The cable should be connected at one end to the
Router’s “to Modem” port, and at the other end to the network port
on your modem°
2�
Unplug the cable or DSL modem from its power source for three
minutes° After three minutes, plug the modem back into its power
source° This may force the modem to properly recognize the Router°
3�
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power° This will cause the Router to reattempt
communication with the modem° If the “modem” LED on the
Router is not lit after completing these steps, please contact Belkin
Technical Support°
4�
Try shutting down and restarting your computer°
•
The Setup Assistant completed installation, but my web
browser doesn’t work�
•
I am unable to connect to the Internet. The “modem” LED on
my Router is on, and the “internet” LED is blinking�
1�
If you cannot connect to the Internet, the “modem” LED is on,
and the “internet” LED is blinking, the problem may be that your
connection type may not match the ISP’s connection°
2�
If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address° Please
refer to the section entitled “Alternate Setup Method” for details on
changing this setting°
3�
If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name° Make sure the
Router’s connection type is configured to PPPoE and the settings
are entered properly° Please refer to the section entitled “Alternate
Setup Method” for details on changing this setting°
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4�
You may need to configure your Router to meet the specific
requirements of your ISP° To search our knowledge base for ISP-
specific issues, go to: http://web°belkin°com/support and type in
“ISP”°
If you are still unable to access the Internet after verifying these settings,
please contact Belkin Technical Support°
•
The Setup Assistant completed, but my web browser doesn’t
work�
•
I am unable to connect to the Internet. The “modem” LED on
my Router is blinking, and the “internet” LED is solid�
1�
If the “modem” LED is blinking, and the “internet” LED is solid,
but you are unable to access the Internet, there may be third-
party firewall software installed on the computer attempting to
access the Internet° Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and
Norton Personal Firewall°
2�
If you do have firewall software installed on your computer, please
make sure that you properly configure it° You can determine if
the firewall software is preventing Internet access by temporarily
turning it off° If, while the firewall is disabled, Internet access works
properly, you will need to change the firewall settings to function
properly when it is turned on°
3�
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access°
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support°
I can’t connect to the Internet wirelessly�
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1�
Look at the lights on your Router° If you’re using a Belkin Router,
the lights should be as follows:
•
The “router” LED should be on.
•
The “modem” light should be on, and not blinking.
•
The “internet” LED should be on, and not blinking.
•
The “Wireless” light should be on, not blinking
2�
Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen°
3�
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have
a list of “Available Networks”—those wireless networks it can
connect to°
Does the name of your wireless network appear in the results?
Yes, my network name is listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, but my network name is
listed”°
No, my network name is not listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name is
not listed”°
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I can’t connect to the Internet wirelessly, but my network name is listed�
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1�
Click on the correct network name in the “Available Networks” list°
2�
If the network has security (encryption) enabled, you will need to
enter the network key° For more information regarding security, see
the section entitled “Changing the Wireless Security Settings”°
3�
Within a few seconds, the tray icon in the lower, left-hand corner
of your screen should turn green, indication of a successful
connection to the network°
I can’t connect to the Internet wirelessly, and my network name is
not listed�
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1�
Temporarily move computer, if possible, five to 10 feet from the
Router° Close the wireless utility, and reopen it° If the correct
network name now appears under “Available Networks”, you may
have a range or interference problem° Please see the suggestions
discussed in the section titled “Placement of your N+ Wireless
Router” of this User Manual°
2�
Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled° This setting is found on the Router’s wireless “Channel
and SSID” configuration page°
If you are still unable to access the Internet after completing these steps,
please contact Belkin Technical Support°
•
My wireless network performance is inconsistent.
•
Data transfer is sometimes slow.
•
Signal strength is poor.
•
Difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection�
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases° Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances° Note also that connection speed may
decrease as you move farther away from the Router°
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet from the
Router°
Changing the wireless channel—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability° The default channel the Router
is shipped with is channel 11; you may choose from several other
channels depending on your region° See the section on page 39 entitled
“Changing the Wireless Channel” for instructions on how to choose
other channels°
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Limiting the wireless transmit rate—Limiting the wireless transmit rate
can help improve the maximum wireless range and connection stability°
Most wireless cards have the ability to limit the transmission rate° To
change this property, go to the Windows Control Panel, open “Network
Connections” and double-click on your wireless card’s connection° In
the properties dialog, select the “Configure” button on the “General” tab
(Windows 98 users will have to select the wireless card in the list box
and then click “Properties”), then choose the “Advanced” tab and select
the rate property°
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnects when
the wireless signal is too weak; as a rule, slower transmission rates are
more stable° Experiment with different connection rates until you find the
best one for your environment° Note that all available transmission rates
should be acceptable for browsing the Internet° For more assistance,
see your wireless card’s user manual°
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on my Belkin Router�
1�
Log into your Router° Open your web browser and type in the IP
address of the Router° (The Router’s default is 192°168°2°1°) Log into
your Router by clicking on the “Login” button in the top right-hand
corner of the screen° You will be asked to enter your password° If
you never set a password, leave the “Password” field blank and
click “Submit”° Click the “Wireless” tab on the left of your screen°
Select the “Encryption” or “Security” tab to get to the security
settings page°
2�
Select “128-bit WEP” from the drop-down menu°
3�
After selecting your WEP encryption mode, you can type in your
hex WEP key manually, or you can type in a passphrase in the
“Passphrase” field and click “Generate” to create a WEP key from
the passphrase° Click “Apply Changes” to finish° You must now set
all of your clients to match these settings° A hex (hexadecimal) key
is a mixture of numbers and letters from A-F and 0-9° For 128-bit
WEP, you need to enter 26 hex keys° For example: C3 03 0F AF 4B
B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
4�
Click “Apply Changes” to finish° Encryption in the Router is now
set° Each of your computers on your wireless network will now
need to be configured with the same security settings°
WARNING
: If you are configuring the Router from a computer with a
wireless client, you will need to ensure that security is turned on for this
wireless client° If this is not done, you will lose your wireless connection°
Note to Mac Users
: Original Apple AirPort products support 64-bit
encryption only° Apple AirPort 2 products can support 64-bit or 128-
bit encryption° Please check your Apple AirPort product to see which
version you are using° If you cannot configure your network with 128-bit
encryption, try 64-bit encryption°
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TROUBLESHOOTING
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card�
The client card must use the same key as the Router° For instance, if
your Router uses the key 00112233445566778899AABBCC, then the
client card must be set to the exact same key°
1�
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen°
2�
The “Advanced” button will allow you to view and configure more
options of your card°
3�
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear° This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card°
4�
Under the “Wireless Network Properties” tab, select a network
name from the “Available Networks” list and click the “Properties”
button°
5�
Under “Data Encryption”, select “WEP”°
6�
Ensure that the check box “The key is provided for me
automatically” at the bottom is unchecked° If you are using this
computer to connect to a corporate network, please consult your
network administrator if this box needs to be checked°
7�
Type your WEP key in the “Network key” box°
Important
: A WEP key is a mixture of numbers and letters from A-F and
0-9° For 128-bit WEP, you need to enter 26 keys° This network key needs
to match the key you assign to your Router°
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
8�
Click “OK”, and then “Apply” to save the settings°
If you are not using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card°
Do Belkin products support WPA/WPA2?
Note
: To use WPA security, all your clients must be upgraded to drivers
and software that support it° At the time of this FAQ publication, a
security patch download is available, for free, from Microsoft° This patch
works only with the Windows XP operating system°
Download the patch here: http://support°microsoft°com/?kbid=826942
You also need to download the latest driver for your Belkin 802°11g
Wireless Desktop or Notebook Network Card from the Belkin support
site° Other operating systems are not supported at this time° Microsoft’s
patch only supports devices with WPA-enabled drivers such as Belkin
802°11g products°
Download the latest driver at http://www°belkin°com/support
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