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Page 91 / 104 Scroll up to view Page 86 - 90
Troubleshooting
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My wireless network performance is inconsistent.
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Data transfer is sometimes slow.
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Signal strength is poor.
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Difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. Note also
that connection speed may decrease as you move farther away from
the Router.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
from the Router.
Changing the wireless channel
—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability. The default channel the Router
is shipped with is channel 11; you may choose from several other
channels depending on your region. See the section on page 43
entitled “Changing the Wireless Channel” for instructions on how to
choose other channels.
Limiting the wireless transmit rate
—Limiting the wireless transmit
rate can help improve the maximum wireless range and connection
stability. Most wireless cards have the ability to limit the transmission
rate. To change this property, go to the Windows Control Panel, open
“Network Connections” and double-click on your wireless card’s
connection. In the properties dialog, select the “Configure” button on
the “General” tab (Windows 98 users will have to select the wireless
card in the list box and then click “Properties”), then choose the
“Advanced” tab and select the rate property.
Wireless client cards are usually set to automatically adjust the
wireless transmit rate for you, but doing so can cause periodic
disconnects when the wireless signal is too weak; as a rule, slower
transmission rates are more stable. Experiment with different
connection rates until you find the best one for your environment.
Note that all available transmission rates should be acceptable for
browsing the Internet. For more assistance, see your wireless card’s
user manual.
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Page 92 / 104
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Troubleshooting
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on my Belkin Router.
1.
Log into your Router.
Open your web browser and type in the IP address of the Router.
(The Router’s default is 192.168.2.1.) Log into your Router by
clicking on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you never set
a password, leave the “Password” field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from A-F
and 0-9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless Router
is now set. Each of your computers on your wireless network will
now need to be configured with the same
security settings.
WARNING:
If you are configuring the Router from a computer with
a wireless client, you will need to ensure that security is turned on
for this wireless client. If this is not done, you will lose your
wireless connection.
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only. Apple AirPort 2 products can support 64-bit or
128-bit encryption. Please check your Apple AirPort product to see
which version you are using. If you cannot configure your network
with 128-bit encryption, try 64-bit encryption.
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Troubleshooting
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I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card.
The client card must use the same key as the Router. For instance, if
your Router uses the key 00112233445566778899AABBCC, then the
client card must be set to the exact same key.
1.
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen.
2.
The “Advanced” button will allow you to view and configure more
options of the card.
3.
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card.
4.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
5.
Under “Data Encryption”, select “WEP”.
6.
Ensure the check box “The key is provided for me automatically”
at the bottom is unchecked. If you are using this computer to
connect to a corporate network, please consult your network
administrator if this box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a mixture of numbers and letters from
A-F and 0-9. For 128-bit WEP, you need to enter 26 keys. This
network key needs to match the key you assign to your Router.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card.
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91
Troubleshooting
Do Belkin products support WPA/WPA2?
Note:
To use WPA security, all your clients must be upgraded
to drivers and software that support it. At the time of this FAQ
publication, a security patch download is available, for free,
from Microsoft. This patch works only with the Windows XP
operating system.
Download the patch here:
You also need to download the latest driver for your Belkin Wireless
802.11g Desktop or Notebook Network Card from the Belkin support
site. Other operating systems are not supported at this time.
Microsoft’s patch only supports devices with WPA-enabled drivers
such as Belkin 802.11g products.
Download the latest driver at http://www.belkin.com/support
I am having difficulty setting up Wireless Protected Access (WPA)
security on my Belkin Router for a home network.
1.
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This setting
will have to be identical on the clients that you set up.
3.
Enter your pre-shared key. This can be from eight to 63
characters and can be letters, numbers, symbols, or spaces.
This same key must be used on all of the clients that you set up.
For example, your PSK might be something like: “Smith family
network key”.
4.
Click “Apply Changes” to finish. You must now set all clients to
match these settings.
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Page 95 / 104
Troubleshooting
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I am having difficulty setting up Wireless Protected Access (WPA)
security on a Belkin wireless client card for a home network.
Clients must use the same key that the Router uses. For instance, if
the key is “Smith Family Network Key” in the Router, the clients must
also use that same key.
1.
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen. The “Advanced” button will allow you to view
and configure more options of your card.
2.
Once the “Advanced” button is clicked, the Belkin Wireless Utility
will appear. This Utility will allow you to manage all the advanced
features of the Belkin Wireless Card.
3.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
4.
Under “Network Authentication”, select “WPA-PSK (no server).
5.
Type your WPA key in the “Network key” box.
Important:
WPA-PSK is a mixture of numbers and letters
from A-Z and 0-9. For WPA-PSK you can enter eight to 63
characters. This network key needs to match the key you assign
to your Router.
6.
Click “OK, then “Apply” to save the settings.
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