G Wireless Modem Router

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Problem:

The ADSL LED is not on�

Solution:

1±

Check the connection between the Router and ADSL line� Make

sure the cable from the ADSL line is connected to the port on the

Router labeled “DSL Line”�

2±

Make sure the Router has power� The

Power LED on the front

panel should be illuminated�

Problem:

The Internet LED is not on�

Solution:

1±

Make sure the cable from the ADSL line is connected to the port on

the Router labeled “DSL Line” and the

ADSL LED is on�

2±

Make sure you have the correct VPI/VCI, user name, and password

from your ISP provider�

Problem:

My connection type is static IP address� I cannot connect to

the Internet�

Solution:

Since your connection type is static IP address, your ISP must assign

you the IP address, subnet mask, and gateway address� Instead of using

the Wizard, go to “Connection Type”, and then select your connection

type� Click “Next”, select “Static IP”, and enter your IP address, subnet

mask, and default gateway information�

Problem:

I’ve forgotten or lost my password�

Solution:

Press and hold the “Reset” button on the rear panel for at least six

seconds to restore the factory defaults�

G Wireless Modem Router

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Problem:

My wireless PC cannot connect to the Router�

Solution:

1±

Make sure the wireless PC has the same SSID settings as the

Router, and you have the same security settings on the clients

such as WPA or WEP encryption�

2±

Make sure the distance between the Router and wireless PC are

not too far away�

Problem:

The wireless network is often interrupted�

Solution:

1±

Move your wireless PC closer to the Router to find a better signal�

2±

There may also be interference, possibly caused by a microwave

oven or 2�4GHz cordless phones� Change the location of the

Router or use a different wireless channel�

Problem:

I can’t connect to the Internet wirelessly�

Solution:

If you are unable to connect to the Internet from a wireless computer,

please check the following items:

1±

Look at the lights on your Router� If you’re using a Belkin Router,

the lights should be as follows:

• The “Power” light should be on.

• The “Connected” light should be on, and not blinking.

• The “WAN” light should be either on or blinking.

2±

Open your wireless utility software by clicking on the icon in the

system tray at the bottom right-hand corner of the screen� If you’re

using a Belkin Wireless Card, the tray icon should look like this (the

icon may be red or green):

3±

The exact window that opens will vary depending on the model of

wireless card you have; however, any of the utilities should have

a list of “Available Networks”—those wireless networks it can

connect to�

Does the name of your wireless network appear in the results?

Yes, my network name is listed—

go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, but my network name

is listed”�

No, my network name is not listed—

go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, and my network name is

not listed”�

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Problem:

I can’t connect to the Internet wirelessly, but my network name is listed�

Solution:

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

1±

Click on the correct network name in the “Available Networks” list�

If the network has security (encryption) enabled, you will need to

enter the network key� For more information regarding security, see

the page entitled “Changing the Wireless Security Settings”�

2±

Within a few seconds, the tray icon in the lower left-hand corner of

your screen should turn green, indicating a successful connection

to the network�

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed�

Solution:

If the correct network name is not listed under “Available Networks” in

the wireless utility, please attempt the following troubleshooting steps:

1±

Temporarily move computer, if possible, five to 10 feet from the

Router� Close the wireless utility, and re-open it� If the correct

network name now appears under “Available Networks”, you may

have a range or interference problem� Please see the suggestions

discussed in Appendix B entitled “Important Factors for Placement

and Setup”�

2±

Using a computer that is connected to the Router via a network

cable (as opposed to wirelessly), ensure that “Broadcast SSID” is

enabled� This setting is found on the Router’s wireless “Channel

and SSID” configuration page�

If you are still unable to access the Internet after completing these steps,

please contact Belkin Technical Support�

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Problem:

My wireless network performance is inconsistent�

Data transfer is sometimes slow�

Signal strength is poor�

Difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection�

Solution:

Wireless technology is radio-based, which means connectivity and

the throughput performance between devices decreases when the

distance between devices increases� Other factors that will cause signal

degradation (metal is generally the worst culprit) are obstructions such

as walls and metal appliances� As a result, the typical indoor range of

your wireless devices will be between 100 to 200 feet� Note also that

connection speed may decrease as you move farther from the Router or

Access Point�

In order to determine if wireless issues are related to range, we suggest

temporarily moving the computer, if possible, five to 10 feet from

the Router�

Changing the wireless channel - Depending on local wireless traffic

and interference, switching the wireless channel of your network can

improve performance and reliability� The default channel the Router

is shipped with is channel 11, you may choose from several other

channels depending on your region; see the section entitled “Changing

the Wireless Channel” on page 32 for instructions on how to choose

other channels�

Limiting the wireless transmit rate - Limiting the wireless transmit

rate can help improve the maximum wireless range, and connection

stability� Most wireless cards have the ability to limit the transmission

rate� To change this property, go to the Windows Control Panel, open

“Network Connections” and double-click on your wireless card’s

connection� In the “Properties” dialog, select the “Configure” button

on the “General” tab (Windows 98 users will have to select the wireless

card in the list box and then click “Properties”), then choose the

“Advanced” tab and select the rate property� Wireless client cards

are usually set to automatically adjust the wireless transmit rate for

you, but doing so can cause periodic disconnects when the wireless

signal is too weak; as a rule, slower transmission rates are more stable�

Experiment with different connection rates until you find the best one

for your environment; note that all available transmission rates should

be acceptable for browsing the Internet� For more assistance, see your

wireless card’s user manual�

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Problem:

How do I extend the range of my wireless network?

Solution:

Belkin recommends using one of the following products to extend wireless network coverage throughout large homes or offices:

•

For 802�11g (54g) wireless networks, Belkin offers a Wireless Range

Extender/Access Point that can be connected wirelessly to a Belkin

802�11g Wireless Router, without requiring an Ethernet cable or

powerline Ethernet adapters�

•

Wireless Access Point: A wireless access point can effectively

double the coverage area of your wireless network� An access

point is typically placed in the area not currently covered by

your wireless router, and connected to the router using either an

Ethernet cable, or through your home’s power lines using two

powerline Ethernet adapters�

These Belkin products are available at your local retailer, or can be ordered from Belkin directly�

For network/range extension information, please visit:

www�belkin�com/networking

to find out more about:

Wireless G Range Extender/Access Point (F5D7132)