G Wireless Router

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TROUBLESHOOTING

Problem:

The Setup Assistant cannot find my Router�

Solution:

If the Setup Assistant is not able to find the Router during the installation process, please check the following items:

2�

Unplug power to the Router for 10 seconds, and then plug the

power back into the Router� Ensure that the Router’s Power light is

on; it should be solid green� If not, check to make sure that the AC

adapter is correctly connected to the Router and plugged into a

wall outlet�

3�

Ensure that you have a cable (use the cable included with the

Router) connected between (1) the network (Ethernet) port on the

back of the computer and (2) one of the LAN ports, labeled “1”

through “4”, on the back of the Router�

Note:

The computer should NOT be connected to the port labeled

“Modem” on the back of the Router�

4�

Try shutting down and restarting your computer, then rerunning the

Setup Assistant�

If the Setup Assistant is still unable to find the Router, reference

the section titled “Manually Configuring Network Settings” for

installation steps�

1�

If the Setup Assistant is not able to find the Router during the

installation process, there may be third-party firewall software

installed on the computer attempting to access the Internet�

Examples of third-party firewall software are ZoneAlarm,

BlackICE PC Protection, McAfee Personal Firewall, and Norton

Personal Firewall�

If you do have firewall software installed on your computer, please make

sure that you properly configure it� You can determine if the firewall

software is preventing Internet access by temporarily turning it off� If,

while the firewall is disabled, Internet access works properly, you will

need to change the firewall settings to function properly when it is

turned on�

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access�

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TROUBLESHOOTING

Problem:

The Setup Assistant cannot connect my Router to the Internet�

Solution:

If the Setup Assistant is not able to connect the Router to the Internet,

please check the following items:

1�

Use the troubleshooting suggestions within the Setup Assistant�

If the troubleshooting screen does not open automatically, click

on the “Troubleshoot” button in the lower, right-hand corner of the

Setup Assistant window�

2�

If your ISP requires a user name and password, make sure that you

have typed in your user name and password correctly� Some user

names require that the ISP’s domain be at the end of the name�

Example: “myname@myisp�com”� The “@myisp�com” part of the

user name may need to be typed as well as your user name�

If you continue to have no Internet connection, reference the section

titled “Manually Configuring Network Settings” (page 75 of this User

Manual) for alternate setup method�

Problem:

•

The Setup Assistant completed installation, but my web browser

doesn’t work�

•

I am unable to connect to the Internet� The Router’s “Modem” light

is off and the “Internet” light is blinking�

Solution:

If you cannot connect to the Internet, the “Modem” light is off, and the

“Internet” light is blinking, the problem may be that your modem and

Router are not connected properly�

1�

Make sure the network cable between the modem and the Router

is connected� We strongly recommend using the cable that was

supplied with your cable or DSL modem for this purpose� The

cable should be connected at one end to the Router’s “Modem”

port, and at the other end to the network port on your modem�

2�

Unplug the cable or DSL modem from its power source for three

minutes� After three minutes, plug the modem back into its

power source� This may force the modem to properly recognize

the Router�

3�

Unplug the power to your Router, wait 10 seconds, and then

reconnect the power� This will cause the Router to reattempt

communication with the modem�

If the “Modem” light on the Router is not lit after completing these steps,

please contact Belkin Technical Support�

4�

Try shutting down and restarting your computer�

G Wireless Router

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TROUBLESHOOTING

Problem:

•

The Setup Assistant completed installation, but my web browser

doesn’t work�

•

I am unable to connect to the Internet� The Router’s “Modem” light

is on and the “Internet” light is blinking�

Solution:

If you cannot connect to the Internet, the “Modem” light is on, and the

“Internet” light is blinking, the problem may be that your connection type

may not match the ISP’s connection�

•

If you have a “static IP address” connection, your ISP must assign

you the IP address, subnet mask, and gateway address� Please

refer to the section entitled “Alternate Setup Method” for details on

changing this setting�

•

If you have a “PPPoE” connection, your ISP will assign you a user

name and password and sometimes a service name� Make sure the

Router connection type is configured to PPPoE and the settings

are entered properly� Please refer to the section entitled “Alternate

Setup Method” for details on changing this setting�

•

You may need to configure your Router to meet the specific

requirements of your ISP� To search our Knowledge Base for

ISP-specific issues, go to: http://web�belkin�com/support and type

in “ISP”�

If you are still unable to access the Internet after verifying these settings,

please contact Belkin Technical Support�

Problem:

•

The Setup Assistant completed, but my web browser doesn’t work�

•

I am unable to connect to the Internet� The “Modem” light on my

Router is blinking and the “Internet” light is solid�

Solution:

If the “Modem” light is blinking and the “Internet” light is solid, but

you are unable to access the Internet, there may be third-party firewall

software installed on the computer attempting to access the Internet�

Examples of third-party firewall software are ZoneAlarm, BlackICE PC

Protection, McAfee Personal Firewall, and Norton Personal Firewall�

If you do have firewall software installed on your computer, please make

sure that you properly configure it� You can determine if the firewall

software is preventing Internet access by temporarily turning it off� If,

while the firewall is disabled and Internet access works properly, you

will need to change the firewall settings to function properly when it is

turned on�

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access�

If you are still unable to access the Internet after disabling any firewall

software, please contact Belkin Technical Support�

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TROUBLESHOOTING

Problem:

I can’t connect to the Internet wirelessly�

Solution:

If you are unable to connect to the Internet from a wireless computer, please do the following:

3�

The exact window that opens will vary depending on the model of

wireless card you have; however, any of the utilities should have

a list of “Available Networks”—those wireless networks it can

connect to�

Does the name of your wireless network appear in the results?

Yes, my network name is listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, but my network name

is listed”�

No, my network name is not listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, and my network name is

not listed”�

1�

Look at the lights on your Router� Your Belkin Router’s lights should

be as follows:

• The “Power” light should be on.

• The “Internet” light should be on.

• The “Modem” light should be either on or blinking.

2�

Open your wireless utility software by clicking on the icon in the

system tray at the bottom, right-hand corner of the screen� If you

are also using a Belkin Wireless Card or Adapter with this Router,

the tray icon should look like this:

G Wireless Router

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TROUBLESHOOTING

Problem:

I can’t connect to the Internet wirelessly, but my network name is listed�

Solution:

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

1�

Click on the correct network name in the “Available Networks” list�

2�

If the network has security (encryption) enabled, you will need to

enter the network key� For more information regarding security,

see the section entitled “Securing your Wi-Fi Network” in this

User Manual�

3�

Within a few seconds, the tray icon in the lower, left-hand corner of

your screen should turn green, indicating a successful connection

to the network�

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed�

Solution:

If the correct network name is not listed under “Available Networks”

in the wireless configuration utility, please attempt the following

troubleshooting steps:

1�

Temporarily move your computer, if possible, five to 10 feet away

from the Router� Close the wireless configuration utility, and reopen

it� If the correct network name now appears under “Available

Networks”, you may have a range or interference problem� Please

see the suggestions discussed in the section titled “Placement of

your Router for Optimal Performance” in this User Manual�

2�

Using a computer that is connected to the Router through a

network cable (as opposed to wirelessly), ensure that “Broadcast

SSID” is enabled� This setting is found on the Router’s wireless

“Channel and SSID” configuration page�

If you are still unable to access the Internet after completing these steps,

please contact Belkin Technical Support�