Chapter 5: Troubleshooting
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Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting your service provider or BEC’s support.
Problems starting up the router
Problem
Corrective Action
None of the LEDs are
on when you turn on
the router.
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
You have forgotten
your router login
and/or password.
Try the default login and password, please refers to Chapter 3. If this fails,
you can restore your router to its factory settings by holding the Reset
button on the back of your router for 6 seconds above.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the
PVC connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from the ADSL port
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router
GE. If you still have problems, you may need to verify these settings with
your ISP.
Frequent loss of
ADSL linesync
(disconnections).
Ensure that all other devices connected to the same telephone line as your
router (e.g. telephones, fax machines, analogue modems) have a line filter
connected between them and the wall socket (unless you are using a
Central Splitter or Central Filter installed by a qualified and licensed
electrician), and ensure that all line filters are correctly installed and the
right way around. Missing line filters or line filters installed the wrong way
around can cause problems with your ADSL connection, including causing
frequent disconnections.
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