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Appendix A: FAQ
50
Appendix A: FAQ
Q: What should I know and how long does it take when I upgrade the
firmware of router or modem?
A:
1. While upgrade the firmware, it must take some time to do the job.
During that, you
ARE NOT ALLOWED
to turn off the power or
interrupt the progress.
2. You may use Ethernet cable or Wireless to upgrade the firmware.
It is
suggested to use Ethernet cable
.
3. It may take
2 minutes to upgrade the firmware of the router
and
5
minutes to upgrade the firmware of the modem
.
4. When the firmware of the modem is upgrading, the UMTS LED will
flash among
Blue
-
Green
-
Red
. You should wait until the LED is in
single color (about 4~5 minutes).
Q: How to connect to Router?
A:
1. Connect Ethernet cable between PC/NB and Router.
2. Use WiFi to connect.
Q: What’s the default “User name” and “Password” for the Router?
A:
User name: admin
Password: hsparouter
Q: How to enter GUI?
A:
1. Connect PC/NB to Router.
2. Open Internet Explorer or other Web browser.
3. Input “http://192.168.1.1” (default) or “http://R300.ROUTER”.
4. Input User name and Password.
Q: How to setup the configuration for the Router?
A:
1. Enter Wizard page to setup.
2. Enter each GUI page to setup.
Q: Why can’t I connect to the network via built-in 3G module?
A:
1. Check the SIM/USIM if it is inserted well.
2. Check the UMTS LED on Router if it is Solid.
3. Check the Status on GUI if the SIM/USIM detected well.
4. Check the Status on GUI if the APN it is correct.
5. Check the Internet on GUI if the Connection is “Keep Alive” or not.
Q: Why the Roaming LED on Router is light?
A:
Because the SIM/USIM is in roaming network.
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Appendix A: FAQ
51
If you want to connect to the network while roaming:
1. Ask the operator of SIM to turn on the roaming service allowed to
connect to the network.
2. Set the Internet on GUI with Roaming Connection Enabled.
Q: Why can't I link on the GUI?
A:
If you have changed your WiFi security, SSID, Local IP address, you
have to repair your network to get a new IP that you can link the GUI.
XP:
If you are a WiFi user, click Network Connections and right click on
Wireless Network Connection, click Repair.
If you use Local Area Connection to connect the Router, click
Network Connections and right click on Local Area Connection, click
Repair.
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Appendix A: FAQ
52
Vista:
1. If you are a WiFi user, please click Network and Sharing Center >
Manage network connections > Wireless Network Connection >
Diagnose
2. Please click Reset the network adapter “Wireless Network
Connection” and it will began to repair.
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Appendix A: FAQ
53
3. If you use Local Area Connection to connect the Router, please
click Network and Sharing Center > Manage network connections
> Local Area Connection > Diagnose, do the step 1 and following
the message to repair it.
Q: How to setup my WiFi settings from GUI?
A:
Entering the GUI first then click WiFi > Basic WiFi Network, you can
setup your basic WiFi settings here.
If you want to set your WiFi Security please click “WiFi Security”.
There are six wireless security mode options supported by the
Router: WEP, WPA Personal, WPA2 Personal, WPA Enterprise,
WPA2 Enterprise, RADIUS.
Q: How can I have a long-time link?
A:
Please set the internet > Basic Setting > 3.5G HSPA Setting >
Connection to Keep Alive.
Q: Why can’t I use the Router in the office?
A:
Your Router’s IP address might be conflict with the office default
settings.
Q: Why my internet speed is so slow with Router?
A:
1. You can check the GUI Status > Single Quality, the Rx Signal
Strength. If the footstep is too low it means the signal is too weak.
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Appendix A: FAQ
54
2. You can go to the GUI WiFi > Basic WiFi Network, change the
Standard Channel to others then save.
Q: Why can’t I use VPN via Router?
A:
You may check your office IP settings, the IP settings must not
conflict with each other.
Q: How do I do the settings when I use xDSL to link the Router?
A:
1. PPPoE: Go to the GUI Internet > Basic Setting > Ethernet Setting.
Change Connection Type to PPPoE Fill information in the blank of
Username and Password which provide by your ISP. Remember
to connect your xDSL or Modem to the WAN Port on your Router.
2. Static IP: Go to the GUI Internet > Basic Setting > Ethernet Setting.
Change Connection Type to Static IP. Fill information in the blank
provide by your ISP. Remember to connect your xDSL or Modem
to the WAN Port on your Router.
Q: Can I prevent others from using my Router?
A:
Yes, there are some ways to prevent others from using your
ROUTER.
1. Enable your WiFi client filter.
2. Disabled your SSID Broadcast.
3. Setting your WiFi security.

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