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•
If there is still no Internet access, try to reboot your computer
and verify the network’s IP address and gateway address.
•
Check the status indicators on the ADSL modem and the
wireless router. If the WAN LED on the wireless router is not ON,
check if all cables are plugged properly.
You forgot the SSID (network name) or network password
•
Setup a new SSID and encryption key via a wired connection
(Ethernet cable). Launch the web GUI, go to
Network Map
,
click the router icon, enter a new SSID and encryption key, and
then click
Apply
.
•
Reset your router to the default settings. Launch the web GUI,
go to
Administration
>
Restore/Save/Upload Setting
, and
click
Restore
. The default login account and password are both
“admin”.
How to restore the system to its default settings?
•
Go to
Administration
>
Restore/Save/Upload Setting
, and
click
Restore
.
The following are the factory default settings:
User Name:
admin
Password:
admin
IP address:
router.asus.com
SSID (2.4GHz):
Refer to the label at the bottom of the
router
SSID (5GHz):
Refer to the label at the bottom of the
router
Firmware upgrade failed.
Launch the rescue mode and run the Firmware Restoration utility.
Refer to section
5.2 Firmware Restoration
on how to use the
Firmware Restoration utility.
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102
Cannot access Web GUI
A.
Disable the proxy server, if enabled.
Windows
®
7/8
1.
Click
Start > Internet Explorer
to launch the browser.
2. Click
Tools
>
Internet options
>
Connections
tab >
LAN
settings
.
Before configuring your wireless router, do the steps described in
this section for your host computer and network clients.
3.
From the Local Area
Network (LAN) Settings
screen, untick
Use a proxy
server for your LAN
.
4. Click
OK
when done.
NOTE:
The screenshots provided are for Windows® 7 only. The steps and
options may be different for Windows® 8 and Windows® 8.1.
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103
MAC OS
1.
From your Safari
browser, click
Safari
>
Preferences
>
Advanced
>
Change
Settings...
2.
From the Network
screen, deselect
FTP
Proxy
and
Web Proxy
(HTTP)
.
3. Cllick
Apply Now
when
done.
NOTE:
Refer to your browser's help feature for details on disabling the
proxy server.
B.
Set the TCP/IP settings to automatically obtain an IP
address.
Windows
®
7/8
1. Click
Start
>
Control Panel
>
Network and Internet
>
Network and Sharing
Center
>
Manage network
connections.
2. Select
Internet Protocol
Version 4 (TCP/IPv4)
or
Internet Protocol Version
6 (TCP/IPv6)
, then click
Properties
.
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104
3. To obtain the IPv4 IP
settings automatically,
tick
Obtain an IP address
automatically
.
To obtain the IPv6 IP
settings automatically, tick
Obtain an IPv6 address
automatically
.
4. Click
OK
when done.
MAC OS
1. Click the Apple icon
located on the top left of
your screen.
2. Click
System
Preferences
>
Network
>
Configure...
3. From the
TCP/IP
tab,
select
Using DHCP
in
the
Configure IPv4
dropdown list.
4. Click
Apply Now
when
done.
NOTE:
Refer to your operating system’s help and support feature for
details on configuring your computer’s TCP/IP settings.
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105
C.
Disable the dial-up connection, if enabled.
Windows
®
7/8
1.
Click
Start
>
Internet Explorer
to launch the browser.
2. Click
Tools
>
Internet options
>
Connections
tab.
3.
Tick
Never dial a connection
.
4. Click
OK
when done.
NOTE:
Refer to your browser's help feature for details on disabling the
dial-up connection.
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