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•
Some cable modem service providers require you to use
the MAC address of the computer initially registered on
the account. You can view the MAC address in the web GUI,
Network Map
>
Clients
page, and hover the mouse pointer
over your device in
Client Status
.
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6.2
Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
•
If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
•
Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
•
Delete the cookies and files in your web browser. For Internet
Explorer 8, follow these steps:
1.
Launch Internet Explorer 8,
then click
Tools
>
Internet
Options
.
2.
In the
General
tab, under
Browsing history
, click
Delete…
, select
Temporary
Internet Files
and
Cookies
then click
Delete
.
NOTES:
•
The commands for deleting cookies and files vary with web
browsers.
•
Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to Chapter 1 of this user manual.
•
Ensure that you use CAT5e or CAT6 ethernet cables.
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The client cannot establish a wireless connection with the
router.
NOTE:
If you are having issues connecting to 5Ghz network, make
sure that your wireless device supports 5Ghz or features dual band
capabilities.
•
Out of Range:
•
Move the router closer to the wireless client.
•
Try to adjust antennas of the router to the best direction as
described in section
1.4 Positioning your router
.
•
DHCP server has been disabled:
1.
Launch the web GUI. Go to
General
>
Network Map
>
Clients
and search for the device that you want to connect
to the router.
2.
If you cannot find the device in the
Network Map
, go to
Advanced Settings
>
LAN
>
DHCP Server
,
Basic Config
list, select
Yes
on the
Enable the DHCP Server
.
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•
SSID has been hidden. If your device can find SSIDs from other
routers but cannot find your router’s SSID, go to
Advanced
Settings
>
Wireless
>
General
, select
No
on
Hide SSID
, and
select
Auto
on
Control Channel
.
•
If you are using a wireless LAN adapter, check if the wireless
channel in use conforms to the channels available in your
country/area. If not, adjust the channel, channel bandwidth,
and wireless mode.
•
If you still cannot connect to the router wirelessly, you can reset
your router to factory default settings. In the router GUI, click
Administration
>
Restore/Save/Upload Setting
and click
Restore
.
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Internet is not accessible.
•
Check if your router can connect to your ISP’s WAN IP address.
To do this, launch the web GUI and go to
General
>
Network
Map
, and check the
Internet Status
.
•
If your router cannot connect to your ISP’s WAN IP address,
try restarting your network as described in the section
Restart your network in following sequence
under
Basic
Troubleshooting
.
•
The device has been blocked via the Parental Control function.
Go to
General
>
Parental Control
and see if the device is
in the list. If the device is listed under
Client Name
, remove
the device using the
Delete
button or adjust the Time
Management Settings.
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