1. Home
    2. /
  2. Manuals
    3. /
  3. ASUS
    4. /
  4. DSL-N55U
    5. /
  5. 11
Page 51 / 69 Scroll up to view Page 46 - 50
51
5
Troubleshooting
NOTE
:
If you encounter problems that are not mentioned in
this chapter, contact the ASUS Technical Support.
Troubleshooting
I cannot access a web browser for configuring the router.
•
Delete the cookies and files in your web browser. To do this,
follow these steps:
1.
Launch your web browser, then click
Tools
>
Internet
Options...
2.
Under
Temporary Internet files
, click
Delete Cookies...
and
Delete Files...
NOTE
:
The commands for deleting cookies and files vary with
the web browser.
•
Disable the proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to the section
Before you proceed
in
this user manual.
The client cannot establish a wireless connection with the
router.
Out of Range:
•
Put the router closer to the wireless client.
•
Try to change the channel settings.
Authentication:
•
Use wired connection to connect to the router.
•
Check the wireless security settings.
•
Press the Reset button at the rear panel for more than five
seconds.
Page 52 / 69
52
Cannot find the router:
•
Press the Reset button at the rear panel for more than five
seconds.
•
Check the setting in the wireless adapter such as SSID and
encryption settings.
•
Check
if the wireless indicator on the front panel is off. Turn
the wireless switch at the rear panel
on/off.
Cannot access the Internet via wireless LAN adapter.
•
Move the router closer to the wireless client.
•
Check whether the wireless adapter is connected to the correct
ADSL router.
•
Check whether the wireless channel in use conforms to the
channels available in your country/area.
•
Check the encryption settings.
•
Retry using another Ethernet cable.
Internet is not accessible.
•
Check the status indicators on the ADSL modem and the ADSL
router.
•
Check if the WAN LED on the ADSL router is ON. If the LED is not
ON, change the cable and try again.
•
Check
if the wireless indicator on the front panel is off. Turn the
wireless switch at the rear panel
on/off.
When ADSL Modem “Link” light is ON (not blinking), this
means Internet Access is possible.
•
Restart your computer.
•
Refer to the Quick Start Guide of the ADSL router and re-
configure the settings.
•
Check if the WAN LED on the ADSL router is ON.
•
Check the wireless encryption settings.
•
Check if the computer can get the IP address (via both wired
network and wireless network).
•
Ensure that your web browser is configured to use the local
LAN, and is not configured to use a proxy server.
Page 53 / 69
53
If the ADSL “LINK” light blinks continuously or stays off,
Internet access is not possible - the Router is unable to
establish a connection with the ADSL network.
•
Ensure that all your cables are all properly connected .
•
Disconnect the power cord from the ADSL or cable modem,
wait a few minutes, then reconnect the cord.
•
If the ADSL light continues to blink or stays OFF, contact your
ADSL service provider.
Network name or encryption keys are forgotten.
•
Try setting up the wired connection and configuring the
wireless encryption again.
•
Press the Reset button at the rear panel of the ADSL router for
more than five seconds.
How to restore the system to its default settings?
•
Press the Reset button at the rear panel of the ADSL router for
more than five seconds.
•
Refer to the section
Restoring/Saving/Uploading settings
in
Chapter 3 of this user manual.
The following are the factory default settings:
User Name
:
admin
Password
:
admin
Enable DHCP
:
Yes (if WAN cable is plugged in)
IP address
:
192.168.1.1
Domain Name
:
(Blank)
Subnet Mask
:
255.255.255.0
DNS Server 1
:
192.168.1.1
DNS Server 2
:
(Blank)
SSID (2.4GHz)
:
ASUS
SSID (5GHz)
:
ASUS_5G
Page 54 / 69
54
ASUS DDNS Service
DSL-N55U supports the ASUS DDNS service. When exchanging
devices at the service center, if you have registered the ASUS
DDNS service and want to keep the original domain name,
data transfer is a must. Visit your local service center for more
information.
NOTES
:
• If there is no activity in the domain - such as reconfiguring
the router or accessing the registered domain name - within
90 days, the system automatically deletes the registered
information.
• If you encounter any problem or difficulty in using your
device, contact the service center.
Frequently Asked Questions (FAQs)
1. Will the registered information be lost or registered by
others?
If you have not updated the registered information in 90 days,
the system automatically deletes the registered information
and the domain name may be registered by others.
2. I did not register the ASUS DDNS for the router I bought six
months ago. Can I still register it?
Yes, you can still register the ASUS DDNS service for your router.
The DDNS service is embedded in your router, so you can
register the ASUS DDNS service anytime. Before registering,
click
Query
to check if the hostname has been registered or
not. If not, the system registers the hostname automatically.
Page 55 / 69
55
3. I have registered a domain name before and it has been
working well until my friends told me that they could not
access my domain name.
Check the following:
1.
The internet is working well.
2.
The DNS server is working well.
3.
The last time you updated the
domain name.
If there are still problems in accessing your domain name,
contact the service center.
4. Can I register two domain names to separately access my
http and ftp servers?
No, you cannot. You can only register one domain name for one
router. Use port mapping to implement security in the network.
5. After restarting the router, why is it that I see different WAN
IPs in MS DOS and in the router configuration page?
This is normal. The interval time between the ISP DNS server
and ASUS DDNS results in different WAN IPs in MS DOS and in
the router configuration page. Different ISPs may have different
interval time for IP updating.
6. Is the ASUS DDNS service free, or is it just a trial version?
The ASUS DDNS service is a free and embedded service in
some ASUS routers. Check your ASUS router if it supports the
ASUS DDNS service.

Rate

4 / 5 based on 1 vote.

Popular ASUS Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top