Chapter 10 - Troubleshooting
BreezeMAX Si 4000 CPE
124
Operator Manual
Check the following before contacting local Customer Support.
1
If you cannot access the Internet from the PC, check the following:
»
If you cannot access the Internet, be sure your Windows system is correctly
configured for TCP/IP. The IP settings should be set to “obtain an IP
address automatically”.
»
You may be out of the service area of the WiMAX base station. Check with
the WiMAX service provider for service coverage information.
»
If you cannot resolve the problem, check the System Status page of the web
interface and contact your WiMAX service provider.
2
If the management interface cannot be accessed using a web browser:
»
Be sure the management station is correctly configured for TCP/IP. The IP
settings should be set to “obtain an IP address automatically.”
»
Try a Ping command from the management station to the unit’s IP address
to verify that the entire network path between the two devices is
functioning correctly.
»
Check that the management station has a valid network connection and
that the Ethernet port that you are using has not been disabled.
»
Check the network cabling between the management station and the unit.
If the problem is not resolved, try using a different port or a different cable.
3
Forgot or Lost the Password
»
Set the unit to its default configuration by pressing the reset button on the
rear panel for 5 seconds or more. Then use the default password “Alvarion”
to access the management interface.
4
If all other recovery measures fail and the unit is still not functioning properly,
take either of these steps:
»
Reset the unit using the web interface, or through a power reset.
»
Reset the unit to its factory default configuration by pressing the reset
button on the rear panel for 5 seconds or more. Then use the default user
NOTE
All user settings
will be lost, including WiFi and Voice settings. Voice settings can be reconfigured
by contacting Customer Support.
19216811.live