6.
Failure analysis chart
(Use this when modem is in factory defaults)
ly?
onnected? Ports 1 – 3.
ormally?
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Yes
ADSL modem is working now *.
p://10.0.0.2
Is the PWR led ON?
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Yes
Is the ADSL led ON continuous
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Yes
Is the Port led ON where computer c
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Yes
Can you open Internet pages n
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No
Can you open modem web management (
htt
)? (Password = password )
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Yes
Check from STATUS menu, that connection with correct VPI/VCI values has IP address *.
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Yes
Renew IP address with Release/Renew buttons. Start this chart over *.
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No
If your connection needs other VPI/VCI values than modem has already configured,
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make settings with your ISP VPI/VCI values as in step 3 are advised.
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If you have PPP connection, make settings as in step 5 is advised *.
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No
Does ping command replies?
(Open command prompt, type
and press Enter)
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Yes
Check that your browser have no proxy settings configured.
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Can you now access to modem web management (
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)?
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can try to reset the modem to factory defaults by pressing reset on back of the product
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for example with needle when power is on. If reset does not help, send it to A-Link warranty **.
No
Check your computer network settings as in step 1 have been told.
Does ping reply?
art this chart over.
You can try to reset the modem to factory defaults by pressing reset on back of the product
is on. If reset does not help, send it to A-Link warranty **.
ork card and other end is connected to modem port 1, 2 or 3.
d modem to A-Link warranty.
modulation at time on Parameters page in ADSL menu. Is ADSL led ON?
Is phone cable connected from modem to ADSL -line?
heck if
m your ISP that ADSL line do not have problems.
pply connected to modem power port and power switched on?
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Yes
Check your ADSL line settings from your ISP.
Start this chart over *.
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No
You
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Yes
St
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No
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for example with needle when power
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No
1. Make sure that network cable other end is connected to computer
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netw
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2. Check that computer network card and cable are OK.
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3. Sen
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No
Try each
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Yes
Start this chart over.
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No
1.
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2. C
analog splitter is connected properly.
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3. Check fro
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4. Send modem to A-Link warranty **.
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No
1. Is power su
10
2. Send modem to A-Link warranty **.
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