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PRG AV4202N
© (2007) Pirelli Broadband Solutions S.p.A. All Rights Reserved. Proprietary Use Pursuant to Cover Page Instructions.
154
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Troubleshooting
Ensure that you do not have a Web proxy enabled on your computer. Go to
the Control Panel and click on Internet Options. Select the Connections tab
and click on the LAN Settings button at the bottom. Make sure that the Proxy
Server option is unchecked.
If you cannot browse to the Router, use the
winipcfg
utility in Windows
98/ME to verify that your computer has received the correct address informa-
tion from the Router. From the Start menu, choose Run and then enter
winipcfg
.
Check
that
the
computer
has
an
IP
address
of
the
form
192.168.1.xxx (where xxx is in the range 2-254), the subnet mask is
255.255.255.0, and the default Router is 192.168.1.1 (the address of the
Router). If these are not correct, use the Release and Renew functions to
obtain a new IP address from the Router. Under Windows 2000 and Win-
dows XP, use the
ipconfig
command-line utility to perform the same func-
tions.
CONNECTING TO THE
INTERNET
If you can browse to the Router configuration screens but cannot access sites
on the Internet, check the following:
Confirm that the physical connection between the Router and the telephone
line is OK, and that the DSL LED on the Router is GREEN on.
Ensure that you have entered the correct information into the Router configu-
ration screens as required. Use the “Internet Settings” screen to verify this.
Check that the user name and password are correct.
Ensure that your computers are not configured to use a Web proxy. On Win-
dows computers, this can be found under Control Panel >Internet Options >
Connections.
FORGOTTEN PASSWORD
AND RESET TO FACTORY
DEFAULTS
If you can browse to the Router configuration screen but cannot log on because
you do not know or have forgotten the password, follow the steps below to reset
the Router to it’s factory default configuration.
All your configuration changes will be lost, and you will need to configure again your network before
you can re-establish your Router connection to the Internet. Also, other computer users will lose their
network connections whilst this process is taking place, so choose a time when this would be conven-
ient.
1.
Switch off the Router.
2.
Disconnect all your computers and the telephone line from the Router.
3.
Re-apply power to the Router, and wait for it to finish booting up.
4.
Press the Reset button on the rear panel for a while.
5.
The Router will restart, and when the start-up sequence has completed,
browse to: http://192.168.1.1 and configure your network.
6.
Reconnect your network as it was before.
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PRG AV4202N
© (2007) Pirelli Broadband Solutions S.p.A. All Rights Reserved. Proprietary Use Pursuant to Cover Page Instructions.
Troubleshooting
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155
WIRELESS NETWORKING
Ensure that you have an 802.11b, 802.11g or 802.11n wireless adapter for
each wireless computer, and that it is correctly installed and configured. Ver-
ify that each Wireless computer has either Windows 98SE or higher or MAC
OS 10.x or higher.
If you have a wired and a wireless NIC in the same computer, ensure that
the wired NIC is disabled.
Check the status of the Router Wireless LED.
Ensure that the TCP/IP settings for all devices are correct.
Ensure that the Wireless Clients are using the same SSID or Service Area
Name as the Router. The SSID is case-sensitive.
Ensure that the encryption method and level that you use on your clients are
the same as those configured on the Router. The Router cannot simultane-
ously support WPA and WEP encryption.
Ensure that you have the Wireless computer enabled in the list of allowed
MAC addresses if you are using MAC Address Filtering on the Router.
If you are having difficulty connecting or are operating at a low speed try
changing the antenna positions on the rear of the Router. For more effective
coverage you can try reorientating your antenna. Additionally consider mov-
ing the wireless computer closer to the Router to confirm that the building
structure or fittings are not adversely affecting the connectivity. If this re-
solves the problem consider relocating the Wireless computer or the Router,
or trying a different channel on the Router.
Sources of interference: The 2.4GHz ISM band is used for 802.11b, 802.11g
and 802.11n. This is generally a licence free band for low power applica-
tions, and you may have other devices at your location that operate in this
frequency band. You should take care to ensure that there are no devices
like microwave ovens for example close to the Router or wireless computers
as this could affect receiver sensitivity and reduce the performance of your
network. If you are unsure try relocating both the wireless computers and the
Router to establish whether this problem exists.
Most wireless computer Adapters will scan the channels for the wireless
Router. If a wireless computer has not located the Router then try initiating a
search manually if the client software supports this feature or manually set
the channel on your wireless computer to correspond to the Router channel
number. Please refer to your Wireless computer adapter documentation and
vendor to do this.
Speed of connection: The 802.11b/g and 802.11n standards will automati-
cally choose the best speed depending on the quality of your connection. As
the signal quality weakens then the speed falls back to a lower speed. The
speeds supported by 802.11g are 54 Mbps, 48 Mbps, 36 Mbps, 24 Mbps, 18
Mbps, 12 Mbps, and 6 Mbps. The speeds supported by 802.11b are 11
Mbps, 5.5 Mbps, 2 Mbps and 1 Mbps. And the 802.11n supports until
100Mbps.In general the closer you are to the Router the better the speed. If
you are not achieving the speed you had anticipated then try moving the an-
tenna on the Router or moving the Wireless computer closer to the Router.
In an ideal network the Router should be located in the centre of the network
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PRG AV4202N
© (2007) Pirelli Broadband Solutions S.p.A. All Rights Reserved. Proprietary Use Pursuant to Cover Page Instructions.
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Troubleshooting
with Wireless computers distributed around it. Applications are generally
available with the computer wireless card to carry out a site survey. Use this
application to find the optimal siting for your wireless computer. Consult your
Computer Card documentation and vendor for more details.
FREQUENTLY ASKED
QUESTIONS
How do I reset the Router to Factory Defaults?
See How To “... change the
administrator password”.
How many computers on the LAN does the Router support?
Up to a maxi-
mum of 256 computers on the LAN are supported.
The Quality of Service (QoS) is related to the guaranteed level of throughput (the amount of data
transferred from the Router to the clients). As many clients are connected as lower is the Quality as
Service.
How many wireless clients does the Router support?
A maximum of 15
wireless clients are supported.
How are additional computers connected?
You can expand the number of
connections available on your LAN by using hubs, switches and wireless ac-
cess points connected to the Router. Wireless access points and hubs and
switches provide a simple, reliable means of expanding your network; contact
your supplier for more information, or visit: http://www.pirelli.com/
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157
A
Safety Information
Important Safety Information
This appendix contains directions that you must follow for your personal safety.
Follow all directions carefully. You must read the following safety information carefully before you install or
remove the unit.
- Use only the power adapter that is supplied with the unit. The use of an alternative adapter can dam-
age the Router and invalidate the warranty.
- Use an electrical outlet within easy distance and do not damage the power cable.
- To avoid electrical shock, do not open the Router.
- To prevent fire or shock hazard, do not expose your Router to rain or moisture, liquid and toxic sub-
stances.
- Particular care must be taken during installation and removal of cables and telephone line.
- Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected
at the network interface.
- Ensure the correct ventilation to the Router. Do not obstruct the air conducts and do not lean anything
over.
- Verify to place the Router out of direct sunlight and away from sources of heat.
- Avoid using your Router during an electrical storm.
- The Router generates and uses Radio Frequency (RF) energy. In some environments, the use of RF
energy is not permitted. The user should seek local advice on whether or not RF energy is permitted
within the area of intended use.
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158
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The crossed-out wheeled bin symbol on this electric or electronic equipment, or on its packaging, indi-
cates that, at the end of its life, it must not be disposed of as unsorted household waste. Instead it must
be separately collected.
As a consumer you must, therefore, use the specific collection schemes and, in particular, the municipal
collection schemes provided for waste electrical and electronic equipment.
The separate collection and appropriate treatment of the equipment at the time of disposal helps to con-
serve natural resources and to ensure that it is recycled in a manner that protects human health and the
environment from materials, components and substances that can be dangerous to the environment and
harmful to human health.
Furthermore, the separate collection and appropriate treatment of the equipment, at the time of disposal,
facilitates its possible reuse or possible materials recovery.

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