2Wire 2701HG-G Qwest Router Manual PDF (Setup & Configuration Guide)

Page 16 / 27 Scroll up to view Page 11 - 15

Add Computers to the Network

13

Wireless Connection

Figure 6. Gateway Connected to Second Computer Via Wireless

Requires a computer with an 802.11b/g wireless network adapter installed. Wireless adapters are

purchased separately from the 2Wire gateway.

1.

Install your wireless adapter according to the manufacturer’s instructions (see note above).

2.

Repeat “Run the 2Wire Setup Wizard” on page 9.

Note:

If you use a 2Wire wireless adapter (PCI, PC card, or USB adapter) for wireless

networking, the gateway installation software automatically configures it to communicate

with the gateway during setup.

If you are

NOT

using a 2Wire wireless adapter, you must manually configure your adapter to

communicate with the gateway using the information on page 6.

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14

Diagnostics

Understanding Broadband Redirect Messages

If the 2Wire gateway detects a connection problem or an intermittent service error, it generates an error or

alert (Broadband Redirect Message) and displays the message within your Web browser. The following

messages contain information that can help you resolve some of the most common installation or network

conflicts.

Excessive Sessions Warning

This error message typically occurs when your PC has been infected

with the Blaster Virus or similar agent. The error message appears

because too many simultaneous Internet sessions are opened,

which impairs both network and PC performance. Check the PC with

an anti-virus program using the latest virus updates to identify and

remove the infection.

There may be cases where certain applications running on a PC

mimic the excessive session characteristics, creating a false

positive error condition. If you are certain that no viruses are

present on the PC, enable the

Do not show me excessive session

warnings in the future

checkbox.

Invalid Customer Information (PPP)

This error message results from an incorrect PPP username and/or

password. Click the

Set Up Now

button to re-enter the correct PPP

information and attempt to connect to the broadband network.

Note:

Broadband Redirect Messages are visible only if they have been enabled by your

service provider, and the physical appearance may vary from the examples shown.

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Diagnostics

15

No DSL Connection - Unable to Train

When setting up a DSL broadband network, all active phone

devices must have a phone line filter installed. Without the

filter, the DSL connection will be unstable, resulting in a

poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can

affect the DSL connection. This error message occurs when

the noise level is so high that the gateway cannot establish

a DSL connection. To resolve this problem, inspect all active

phone connections (including home security systems, fax

machines, etc.) and verify that all devices have a phone line

filter installed. Once all phone lines are properly filtered, try

to connect to the broadband network.

Intermittent Connection Issue - Uncanceled Echo

When setting up a DSL broadband network, all active phone

devices must have a phone line filter installed. Without the

filter, the DSL connection will be unstable, resulting in a

poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can

affect the DSL connection. This error message occurs when

the noise level is so high that it impacts the quality of your

DSL broadband connection. To resolve this problem,

inspect all active phone connections (including home

security systems, fax machines, etc.) and verify that all

devices have a phone line filter installed. Once all phone

lines are properly filtered, try to connect to the broadband

network.

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Diagnostics

16

Broadband Link is Currently Not Available - DSL Connection Issue

This error message is displayed because the gateway was unable to establish a broadband network

connection. Check to ensure that all cables are correctly connected, and the cable end securely attached to

the port. In addition, verify that you are connecting on or after the date specified by your service provider for

DSL service availability.

Broadband Link is Currently Not Available - Connection Error

The gateway was unable to communicate with the service

provider network. This could be due to failed network

equipment or a temporary outage. When the Internet light on

the gateway is green, attempt to connect to the DSL

network.

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Diagnostics

17

Router Behind Router Detected

If the gateway detects the presence of a third-party router, the Router Behind Router error page displays. If

a third-party router is connected to the 2Wire gateway, network instability can result because both devices

are trying to manage private IPs via NAT.

The best solution is to remove the third-party router from your LAN since the 2Wire gateway can manage

your home network. If this option is not acceptable, move the third-party router to DMZPlus Mode by clicking

the

Resolve

button..

Provision Gateway

This error message is displayed if you attempt to access

the Internet before configuring your gateway with the

correct PPP credentials (username and password). Click

the

Set Up Now

button to enter the PPP username and

password provided to you by your service provider. After

you have completed this process, you should be able to

access the Internet.

Note:

DMZplus is a special firewall mode that is used for hosting applications. When in

DMZplus mode, the designated computer shares your gateway’s IP address (Router

Address), appears as if it is directly connected to the Internet, has all of the unassigned TCP

and UDP ports opened and pointed to it, and can receive unsolicited network traffic from the

Internet. Because all filtered traffic is forwarded to the designated computer, DMZplus mode

should be used with caution. A computer in DMZplus mode is less secure because all

available ports are open and all incoming Internet traffic is directed to this computer.

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