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Management and Diagnostic Console
96
To perform a ping or traceroute test:
1.
From the drop-down menu, select Ping or Traceroute.
2.
In the Host field, enter the URL of the host location to which you wish the 2Wire gateway to send the
ping or traceroute.
3.
In the Test field, enter the number of times you want the ping to occur (the maximum is 25) or the
number of hops you want traceroute to trace.
4.
In the Packet Size field, enter the packet size you wish to send. The maximum packet size is 576.
5.
Check the
Enable network name resolution
checkbox. This will ensure that the name of the host location
is displayed along with the corresponding IP address.
6.
Click the
Start
button.
The results are displayed on the page as they occur, and include round trip latency; the aggregate number of
packets sent, received, and lost; and the minimum, maximum, and average round-trip latency.
To discontinue Ping or Traceroute, click the
Stop
button.
To perform a DNS query:
1.
From the drop-down menu, select DNS Query.
2.
In the Host field, enter the domain name (URL) for which you wish to obtain the IP address.
3.
Click the
Start
button.
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Management and Diagnostic Console
97
Troubleshooting - Upgrade History Page
The Troubleshooting - Upgrade History page shows a log of all system software upgrades, and lists the
upgrades in the order in which they occurred.
Figure 43. MDC Troubleshooting Upgrade History Page
The Upgrade History page shows the following information.
Item
Description
Model number
The 2Wire gateway model number.
Hardware version
The current 2Wire gateway hardware version.
Software version
The current 2Wire gateway software version.
Upgrade Log
The initial software version, and a record of the last 10
upgrades.
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Management and Diagnostic Console
98
Troubleshooting - Resets Page
The Troubleshooting – Resets page allows you to reset various components associated with the 2Wire
gateway network.
Figure 44. MDC Troubleshooting Resets Page
The
Clear
button in the Local Network field clears all devices from the Local Network list. Doing so will
change the configuration settings, and may affect 2Wire gateway operation because it removes all devices
(such as computers) from your network.
The
Reset
button in the DSL Connection field retrains the 2Wre gateway’s DSL connection.
The
Reset
button in the ISP Connection field resets the PPP connection and/or releases and renews the
broadband IP address.
Note:
To access this page, your organization must have the Remote Management feature
enabled. If the feature is not enabled, an error message will display when you click the link to
access this page.
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Management and Diagnostic Console
99
The
Reset
button in the Broadband Link field allows you to reset the 2Wire gateway broadband link. For
2Wire gateway models with a DSL connection, this means the DSL connection is reset.
The
Reset
button in the Gateway field allows you to restart the 2Wire gateway. During 2Wire gateway restart,
the Troubleshooting page cannot be accessed until the 2Wire gateway completely restarts and the
connection is reestablished.
The
Reset
button in the to Factory State field resets the 2Wire gateway to an unprovisioned default state.
Doing so will remove all your configuration settings, and requires 2Wire gateway software reinstallation.
Warning:
Resetting the 2Wire gateway to an unprovisioned default state will clear all update
records from the Upgrade History page, and delete all provisioning, firewall, and Enhanced
Services configuration settings.
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Management and Diagnostic Console
100
Advanced - Syslog Settings Page
The Advanced - Syslog Settings page allows users to maintain a history of security events greater than the
capacity of the 2Wire gateway by enabling a syslog server.
Figure 45. MDC Advanced Syslog Settings Page
To enable syslog and specify the location of a syslog server:
1.
Check the
Enable Syslog
checkbox.
2.
In the Server Location field, enter the IP address of a UNIX or Linux computer running a syslog daemon.
3.
Optional:
In the Server Port field, enter the outbound port number upon which the syslog server is
located.
4.
To limit the number of log packets, check the
Enable Throttling
checkbox.
5.
In the Limit Logging to field, enter the number of logs per second that you wish to log.
6.
Click the
Submit
button.
Note:
Use of this feature requires a UNIX or Linux computer running a syslog daemon.
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