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6
Configuring your ADSL modem
1.
Open your preferred browser (EG: Internet Explorer, Safari, or Mozilla Firefox).
2.
Put your cursor in the address bar.
3.
Type
10.0.0.138
then press
Enter
or
Go
.
4.
You be taken the modem’s configuration page.
5.
Click the
Broadband Link
tab. Then click
Advanced Settings
as indicated by the red arrow.
NOTE:
The images below are shown using Internet Explorer. Your browser may appear slightly different.
NOTE:
To configure your modem you will require the Welcome Letter Aussie Broadband has mailed you.
Page 7 / 12
7
6.
Using the information from your Welcome Letter, enter the following settings as indicated by
the red arrows in the image (
Fig 6.1
)
7.
Click
Save
. You will be taken to a Link summary page. This page will automatically update
itself once the connection is established.
Congratulations!
You have successfully configured your 2-Wire ADSL Gateway.
VPI / VCI
8 / 35
ATM Encapsulation
Routed LLC
ATM PVC Search
Enabled
Connection Type
PPPoE
Username
Password
CaSe SeNsItIvE
Fig 6.1
)
Page 8 / 12
8
ADSL & Your Telephone Service
Even though your telephone voice service and your ADSL may be provided by different companies,
they are still closely tied together. This is because the ADSL Service and Voice Service share the
same telephone line.
Before you make any changes to your voice service always ask if the change will interfere
with your ADSL service.
Changes to your voice service that could potentially interrupt your ADSL connection include:
•
Non Payment of Bill – If the telephone company interrupts your voice service because of non-
payment or other billing issues, your ADSL service will be disconnected.
•
Disconnecting your Telephone Service – If you cancel your phone line, your ADSL Service will
be disconnected.
If there are temporary telephone service outages due to storms or other unusual occurrences, In the
majority of cases, the ADSL service will be restored at the same time as your voice service.
If your ADSL service gets disconnected, to reconnect it may take a couple of weeks depending on
the situation. Aussie Broadband may also charge a reconnection fee.
Common Setup Connection Difficulties
Your Computer Cannot Connect to the Internet
(If connected to modem via an Ethernet Cable)
Follow the instructions until your computer can connect to the Internet:
•
Make sure that the modem is powered on. The power LED should be green and not flashing.
•
If the power LED is flashing, then power off all of your network devices, including the modem
and computers. Then power on each device in the following order:
1.
Modem
2.
Computer
•
Check the LEDs on the front panel of the modem. Make sure the power, DSL, and at least one
of the numbered Ethernet LEDs are lit. If they are not, then check the cable connections. The
computer should be connected to one of the Ethernet ports numbered 1-4 on the modem,
and the DSL port of the modem must be connected to the ADSL line.
Page 9 / 12
9
Internet Speed: Some Basics
When you sign up with Aussie Broadband your internet speed is determined by the Plan that you
selected. This speed determines how fast you can transfer data to and from the internet. For
example, you may have selected the 1500/256 plan with 10GB Peak data and 10GB Off-Peak data.
The 1500 represents the download speed and the 256 represents the upload speed. This means that
you will be able to potentially download data from the internet at 1500kbps and be able to upload
data to the internet at speeds up to 256kbps.
Download & Uploads
A download is any data that you receive from the internet. This includes any files downloaded from
the internet and any websites that are displayed in your browser. An upload is any data that you
send from your computer to the internet such as sending an email.
kbps vs. KBps
Your broadband plan is displayed in
kilobits
(e.g. 1500/256Kbps). Most applications, including your
browser, display your download and upload speeds in
kilobytes
. This is important to note as it is
easy to misinterpret your internet speeds based on your selected plan. In simple terms, 1500kbps
(kilobits) is equivalent to 187.5KBps (Kilobytes).
Local Network
The speed displayed by your network connections (e.g. 100Mbps for Ethernet) represents the local
network speed only and does not relate to your internet speed.
Internet Speed: How to Carry out A Speed Test
If you are experiencing any connection issues relating to speeds it is recommended that you carry
out a speed test. Before starting the test please make sure that you have no other programs running
that may be using the internet connection as this will cause the results to be inaccurate. Please
ensure that you are not currently shaped, this can be check by accessing your account details from
our homepage.
To carry out a speed test go to:
Select a file to download (preferably a file larger than 10Mb). Save this file to your desktop or
somewhere that you can easily find to delete it later on. Wait for a minute or two until the transfer
rate settles somewhat and take note of it. This is your current download speed.
Page 10 / 12
10
Internet Speed: What Affects It?
The speed of your ADSL connection can be affected by numerous factors, as shown below. Some of
these you may be able to improve yourself, while others you have no control over.
•
Distance from the exchange:
One of the main factors that determine the speed of your ADSL
connection is the cable distance from the telephone exchange to your property. The closer
you are to the exchange, the faster your broadband connection speed can be.
•
Number of people sharing the connection & how many tasks are being carried out online at
once:
If there are multiple computers or other devices connected to the ADSL service within
your home, it’s possible that one of them may be causing slow speeds. When a computer
downloads large files or updates they can effectively slow down all other internet traffic on
your network.
This also applies if you are attempting to carry out multiple tasks online at the
same time.
•
The Quality of your cables and modem:
The cabling, both to your house and inside it, play a
significant role in determining your internet speed.
If the phone lines are in good condition,
your internet speeds will increase. Similarly, the better the quality of the modem or router,
the faster your internet connection. Hence good quality wiring and short cables should be
used.
•
The Website you are looking at:
If there are a lot of people attempting to access the same
website at the same time (such as bank sites) this will affect your internet speed. The server
that hosts the website has to work harder to serve the requests, hence if more people
request the site than the server can handle then the speed of that site will decrease. If this
happens, try accessing the website at a less busy time.
•
Spyware, Viruses & Adware:
If there is any form of infection on your computer, this can
seriously slow down your internet speed. Make sure that you have an anti-virus program
installed onto your computer and that you regularly remove any spyware or adware that may
be on your PC.

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