6



If you have already installed your cable modem and want to learn how to connect

both wired and wireless computers and other devices to your Cable

Modem/Router go to:

Chapter 3: Connecting Other Devices to your Cable

Modem/Router

.



Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name), wireless security enabled and a random Pre-Shared Key

(Wireless Password). These default settings for your modem/router are listed on

the bottom label of your cable modem/router. Most users can simply use the

default settings. You may want to change the wireless settings if you are

replacing a wireless router and want to use the same wireless network name and

wireless password as the existing router instead of changing all your wireless

devices to use the Cable Modem/Router’s defaults, or in the unlikely event that

one of the wireless devices only supports WEP security. If you want to make

changes to the default wireless settings, please refer to

Chapter 4: Changing

your Wireless Settings

.



If you are using the Cable Modem/Router for online gaming and need to make

changes to the router’s firewall, please see

Chapter 5: Online Gaming

.



If you are like most users, you will

not

need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

to advanced settings, go to

Chapter 6: Advanced Settings

.

7

2

Installing the Cable Modem/Router with Wireless-N

This chapter provides basic instructions for connecting the hardware and configuring the

Cable Modem/Router with Wireless-N using the Zoom Configuration Manager. This

chapter is almost identical to the printed Quick Start.

Before Installing Your Cable Modem/Router

Your cable service provider needs to know your modem's

CM-MAC ADDRESS (also

called MAC address)

, which is printed on a label on the bottom of your modem.



You can provide the CM-Mac address when you order cable modem service.



Some cable companies provide setup software that will tell them the CM-MAC

Address.



You can call the cable company BEFORE installing your modem.

You may also be asked for your cable modem's model name and number, which is

ZOOM 5352

. If you need the modem's

serial number

, you can find it near the CM-MAC

address on the label.

If your cable service provider provided a cable modem starter kit, please continue below.

If you don’t have or choose not to use the cable modem starter kit from your service

provider, go below to

How to connect to a computer if you don’t have or choose not to

use a cable modem starter kit

.

If your cable service provider provided a cable modem starter

kit

Some cable service providers supply a cable modem starter kit that can be useful when

you install your cable modem. The kit may include a coaxial cable for connecting

between a wall jack and your cable modem. (These are also available at most

electronics retailers.) The kit will include instructions, and may also include a CD with

8

software. If you receive a kit like this, we recommend that you read the kit’s instructions

and use them to install your Zoom Cable Modem/Router. This modem is a DOCSIS 3.0

cable modem/router certified by CableLabs, and connects like a normal cable modem.

You will need to plug in the Cable Modem/Router’s power cube, connect to cable modem

service using a coaxial cable, and then connect to a computer using either the included

Ethernet cable or the wireless feature.

Note:

Please refer to the

Hardware Connection

section if you would like to see a

diagram of the back of the Cable Modem/Router and a description of the connections.

You will probably need to take a plastic cap off the RF connector.

After you have installed your cable modem and it has synchronized itself with the cable

network, your cable modem can connect your computers, tablets, smartphones and

other Wi-Fi compatible or Ethernet-enabled devices to the Internet.

Note:

It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable

Modem/Router connects to a cable service provider.

This allows the cable modem to

connect to the appropriate channels for communication. You’ll see the DS, US, and/or

Online modem lights on your cable modem flashing until the Online light stays steady

green to signal success.

Now open the browser of a device connected through a cable or wirelessly to your

modem/router.

If the browser works, your cable modem is working!



To learn how to connect both wired and wireless computers and other devices to

your Cable Modem/Router go to:

Chapter 3: Connecting Other Devices to your

Cable Modem/Router

.



Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name),

WPA-PSK/WPA2-PSK

wireless security and a random

Pre-Shared Key (Security Key/Password). These default settings for your

modem/router are listed on the bottom label of your unit. Most users can go

ahead and use the default settings. You may want to change the wireless

settings if you are replacing a wireless router and want to use the same wireless

network name and wireless password as the existing router instead of changing

all your wireless devices to use the Cable Modem/Router’s defaults, or in the

unlikely event that one of the wireless devices only supports WEP security. If you

want to make changes to the default wireless settings, please refer to

Chapter 4:

Changing your Wireless Settings

.



If you are using the Cable Modem/Router for online gaming you may need to

make changes to the router’s firewall please see

Chapter 5: Online Gaming

.

9



If you are like most users you will not need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

go to

Chapter 6: Advanced Settings

.

How to connect to a computer if you don’t have or choose not to use a

cable modem starter kit

1

Be sure your computer is on and the Cable Modem/Router is unplugged.

Note:

Please refer to the

Hardware Connection

section if you would like to see a

diagram of the back of the cable modem and a description of the connections as you

read the following steps.

2

If there’s a plastic cap on the

RF

connector at the back of the cable modem, remove

the cap.

Connect and securely fasten the coaxial cable onto the round, silver

RF

connector. If the other end of the coaxial cable is loose, connect that end securely to

a cable outlet or splitter.



You can connect a coaxial cable between an open cable service wall jack and

the cable modem. (If no wall jack is available, you can use a coaxial T

connector or splitter to share an existing connection with a TV, for example.)



Alternatively, there may already be a coaxial cable that is connected to service

and that has an open end for connecting to the cable modem.



If you are replacing an existing cable modem unscrew the existing coaxial

cable from your existing cable modem and then connect it to the

Cable

connector of your Zoom Cable Modem/Router.

3

Plug the power cube into the

POWER

connector on the rear panel of the cable

modem and into an electrical outlet.

Make sure the On/Off switch on the back of

the cable modem is on. The Cable Modem/Router should go on with the

Power

LED

lit up.

Note:

It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable

Modem/Router connects to a cable service provider.

This allows the cable modem to

connect to the appropriate channels for communication. You’ll see the DS, US, and/or

Online modem lights on your cable modem flashing until the Online light stays steady

green to signal success.

4

Check to make sure you have Internet access.

If you have a computer, connect

the modem’s Ethernet cable to any Ethernet port (LAN 1, 2, 3, or 4) on the rear

panel of the Cable Modem/Router and connect the other end to an Ethernet port on

your computer.

Now open your browser and go to a familiar Web site to check that

the cable modem is working.

If it is, your cable modem is ready for use!

10



To learn how to connect additional wired and wireless computers and other

devices to your Cable Modem/Router go to:

Chapter 3: Connecting Other

Devices to your Cable Modem/Router

.



Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name), wireless security enabled and a random Pre-Shared Key

(Security Key/Password). These default settings for your modem/router are listed

on the bottom label of your cable modem/router. Most users can simply use the

default settings. You may want to change the wireless settings if you are

replacing a wireless router and want to use the same wireless network name and

wireless password as the existing router instead of changing all your wireless

devices to use the Cable Modem/Router’s defaults, or in the unlikely event that

one of the wireless devices only supports WEP security. If you want to make

changes to the default wireless settings, please refer to

Chapter 4: Changing

your Wireless Settings

.



If you are using the Cable Modem/Router for online gaming and need to make

changes to the router’s firewall, please see

Chapter 5: Online Gaming

.



If you are like most users, you will

not

need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

to advanced settings, go to

Chapter 6: Advanced Settings

.