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Page 71 / 105 Scroll up to view Page 66 - 70
030-300564 Rev A
71
August 2009
User Guide
ProLine G90 (Models 6100, 6110)
13.2.5
System Logs
The following screen will appear if you select
Advanced > Diagnostics > System Logs
from the main menu. This
screen allows you to manage diagnostic log data. If you change the settings in this screen, click
save
and then
OK
.
If you click
Cancel
, the screen will return to its previous settings.
Date
Displays the current date.
Time
Displays the current time.
LOGS
Click this drop-down menu to select a logging option.
•
All: Lists both Connection and System logs.
•
Connection: List all events related to connection activity (Any traffic on
the USB, Ethernet, or DSL ports).
•
System: List all events related to system activity (Time, Errors, Boot
Information, etc).
Clear diagnostic log
Click this button to clear diagnostic log data.
Printable/savable format
Click this button to open up a pop-up window detailing modem status and events
that may be printed or saved to file.
Remote Logging
Enable/Disable
Click this check box to enable/disable Remote Logging. Remote Logging
contains the configuration for the diagnostics remote logging, allowing
diagnostics logs to be sent to a machine running a syslog server. If saving the
diagnostics logs is desired, remote diagnostics logging should be enabled, and
the IP address of the syslog server must be configured.
Note: The syslog server must be configured to listen on udp port 514, which is
usually the default. In order for the logs to be saved to the syslog server, the
server should be configured to save the logs to a file.
Some of the free syslog
servers available on the internet are kiwisyslog, MT_syslog and 3CSyslog.
Remote IP Address
Displays the IP address of the syslog server machine to which the diagnostics
logs will be sent.
save
Click this button to save changes made to the
System Logs
screen.
Page 72 / 105
030-300564 Rev A
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August 2009
User Guide
ProLine G90 (Models 6100, 6110)
13.2.6
Test Utilities
The following screen will appear if you select
Advanced > Diagnostics > Test Utilities
from the main menu. This
screen provides tools for diagnosing network connection problems. Some tests depend on the modem status and the
capabilities exercised by previous tests, and, therefore, may not be run.
If you want to PING using the
Test Utilities
screen, type your
DNS
or
IP
address in the fields provided, and click
the
test
button. The System Self Test will run a diagnostic test that executes independent of firewall security
settings.
If you want to PING using the MS-DOS (shell) window on your PC or station, you will first need to check your
firewall security setting. (If you PING via DOS shell you are susceptible to firewall rules, as this PING is dependent
on your modem’s firewall settings.) If your firewall is set to
Medium
or
High
, you will not be able to PING. You
must set your firewall security setting to
Low
or
None
.
•
To run a DNS test, type the appropriate host name in the field provided, and then click
test.
•
To run a PING test, type the appropriate IP address or host name in the field provided, and then click
test.
•
To run a Trace Route, type the appropriate IP address or host name in the field provided, and then click
trace.
•
To run a full diagnostic test on your modem, click
Test All.
DSL
Displays the DSL connection status. If the status is DOWN, check to be sure the cable connecting
your modem to the DSL wall jack is properly connected. (Also, ensure the plug is properly seated in
the modem jack.) If this is ok, then try another phone cable. Next, wait for the modem to train (this
may take up to two minutes). If it still hasn’t come into sync, try power cycling the modem. If after
trying these approaches the modem still will not sync, contact your ISP.
•
UP: Your modem is operating correctly and has obtained synchronization with the
opposing network device.
•
DOWN: Your modem is operating correctly, but not synchronized with the opposing
device.
Page 73 / 105
030-300564 Rev A
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User Guide
ProLine G90 (Models 6100, 6110)
PPPoE
Displays the PPPoE session status:
•
Session UP: A valid PPPoE session has been detected.
•
No Session: Currently, there is no active PPPoE session established.
•
Initiating Session: A PPP session must be connected from the homepage screen.
•
Connecting: The connection process for a PPPoE session has been initialized. Wait 10-15
seconds and try again. If discovery still cannot complete, there may be a configuration
issue with your ISP’s equipment. Verify your VPI/VCI settings (on the
Advanced > WAN
> VCs screen
) and contact your provider.
•
Authenticating: The authentication process for a PPPoE session has been initialized. Wait
10-15 seconds and try again. If this fails, there may be a configuration issue with your
provider’s equipment. Verify your Username/Password settings (on the
Advanced > WAN
> Connection Overview > profile editor > edit screen
), and contact your provider.
•
Idle: A PPPoE session was halted. WAN Cable must be connected and UP, then a PPP
session must be connected from the
Home
screen. If the connection still cannot complete,
there may be a configuration issue with your ISP’s equipment. Verify your VPI/VCI
settings (on the
Advanced > WAN > VCs
screen) and contact your ISP.
•
Disconnecting: The disconnection process for a PPPoE session has been initialized. Wait a
few seconds for the PPPoE connection to come down.
PPP
Displays the PPP connection status. Note: A PPPoE session must already be established.
•
Connection UP: Modem has established a PPP connection
•
No Connection: There is no PPP connection. A PPP session must be connected from the
Home
screen.
Test Description / Test Results
Self Test
Displays the results of an integrity check of certain internal components of the modem.
•
Success: The modem is operating correctly.
•
Flash Corrupt: The self test process has detected a problem with internal flash memory.
Restart the modem. If the error persists, contact your ISP.
PING
ISP’s
Router
Displays the results of an IP network check (an IP Ping) of the ISP’s router. This test verifies that
the modem can exchange IP traffic with an entity on the other side of the DSL line.
•
Success: Modem has detected an IP Remote Router connection.
•
No Response: The IP Remote Router does not answer the IP Ping. This test fails when the
ISP’s router does not give its IP address to the modem during session establishment. Try
pinging another host, using the IP Address – PING
test
button. If you are able to ping any
host, or even if you are able to find an IP address for a given host name (try
“www.yahoo.com”), then the failure of the “IP Remote Router” test is moot because the
success of the ping demonstrates that you are getting IP traffic across the DSL line. If the
separate ping fails as well, contact your ISP.
DNS test
Type the
host name
in the provided field, and click the DNS
test
button to resolve the name of a
particular host.
•
Success: Your modem has successfully obtained the resolved address. The IP address is
shown below the
host name
field.
•
No Response: Your modem has failed to obtain the resolved address. Determine the IP
addresses of your DNS servers (from the
Home
screen, click
Edit
>
Advanced
), and then
ping test those addresses. This may provide useful information when you contact your ISP
and speak with Technical Support.
•
Host not found: The DNS Server was unable to find an address for the given host name.
•
No data, enter host name: No host name is specified.
•
Could not test: The test could not be executed due to your modem’s settings. Check your
DSL sync or your PPP session. You must have both a DSL sync and a PPP connection
established to execute a ping.
Page 74 / 105
030-300564 Rev A
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User Guide
ProLine G90 (Models 6100, 6110)
IP
Address
PING test
Type the
IP Address or host name
in the provided field, and click the IP Address PING
test
button
to perform an IP continuity check to a remote computer either within or beyond the ISP’s network.
If you ping by host name, DNS will be used to look up the appropriate IP address for that name.
•
Success: The Remote Host computer was detected.
•
No Response: Many IP hosts are configured to not respond to IP ping message. If you are
successful with a DNS test using the same host name, your connection is probably fine
whether you can ping the named host or not.
•
No name or address to PING: No host name or IP address was specified.
•
Could not test: The test could not be executed due to your modem’s settings. Check your
DSL sync or your PPP session. You must have both a DSL sync and a PPP connection
established to execute a ping.
IP
Address
PING
trace
Type the IP Address or host name in the
Trace Route
field, and click the
trace
button to perform
an IP traceroute to a remote computer either within or beyond the ISP’s network. Trace Route is
used to determine where the packet is stopped on the network. If you trace by name, DNS will be
used to look up the appropriate IP address for that name.
•
Success: Trace will display its progress in the provided field. Trace will show three round
trip times and the DNS name (if available) of each intermediate modem.
•
Failure: Trace will display “*” when it doesn’t receive a response or can’t determine the
DNS name of an intermediate modem. This is not necessarily an error; some modems are
configured to ignore trace route packets or don’t have DNS names.
Test All
Click this button to run a full diagnostic test on your modem.
13.2.7
Remote Access
The following screen will appear if you select
Advanced > Diagnostics > Remote Access
from the main menu.
This screen allows you to configure your modem so that it can be configured remotely. Once enabled, this feature
can be manually disabled or will automatically disable after the configured period of inactivity. If you change the
settings in this screen, click
apply
and then
OK
. If you click
Cancel
, the screen will return to its previous settings.
User Name
Displays your
User Name
in the provided field.
Password
Displays your
Password
in the provided field.
Timeout
Displays the
Timeout
minutes in the provided field. This is the number of minutes
after which remote access will be deactivated (if it has been activated).
Page 75 / 105
030-300564 Rev A
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August 2009
User Guide
ProLine G90 (Models 6100, 6110)
Disable Timeout
Click this check box (a checkmark will appear) to activate the Disable Timeout
feature. Uncheck the check box to deactivate this feature.
Enable Remote Access
Click this check box (a checkmark will appear) to activate Enable Remote Access.
Uncheck the check box to deactivate this feature.
URL
Displays the IP address of the remote management device (modem). This address
must be placed in a remote PC’s Web browser in order to communicate with your
modem. If this field says “Not Connected,” you are not currently connected to the
Internet.
To enable remote access, please follow these steps:
1.
Type the administrator’s password in the field provided.
NOTE:
The password should be at least 4 characters long and should not exceed 32 characters. Do
not type a blank space or asterisks in the
Password
field. The password is case sensitive.
2.
Click the
Enable Remote Access
check box (a check mark will appear in the check box).
3.
Click
apply
button to allow the settings to take effect.
Congratulations! You have successfully enabled remote access.
13.2.8
Update Device
The following screen will appear if you select
Advanced > Diagnostics > Update Device
from the main menu. This
screen is used to update the firmware that controls the operation of your modem. The updated firmware may be
loaded either from a file that is located on a local hard drive or from update files stored on an Internet server.
This maintenance screen enables users to check the Internet for modem software upgrades, using the
check for web
update
button. (An Internet site must be specified that contains the proper update files and may or may not be
specified by default.) A
local update now
button option allows users to update the software from a file stored
locally.
CAUTION:
The configurable settings of your modem may be erased during the update process.

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