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User Guide

ProLine G90 (Models 6100, 6110)

13.2.5

System Logs

The following screen will appear if you select

Advanced > Diagnostics > System Logs

from the main menu. This

screen allows you to manage diagnostic log data. If you change the settings in this screen, click

save

and then

OK

.

If you click

Cancel

, the screen will return to its previous settings.

Date

Displays the current date.

Time

Displays the current time.

LOGS

Click this drop-down menu to select a logging option.

•

All: Lists both Connection and System logs.

•

Connection: List all events related to connection activity (Any traffic on

the USB, Ethernet, or DSL ports).

•

System: List all events related to system activity (Time, Errors, Boot

Information, etc).

Clear diagnostic log

Click this button to clear diagnostic log data.

Printable/savable format

Click this button to open up a pop-up window detailing modem status and events

that may be printed or saved to file.

Remote Logging

Enable/Disable

Click this check box to enable/disable Remote Logging. Remote Logging

contains the configuration for the diagnostics remote logging, allowing

diagnostics logs to be sent to a machine running a syslog server. If saving the

diagnostics logs is desired, remote diagnostics logging should be enabled, and

the IP address of the syslog server must be configured.

Note: The syslog server must be configured to listen on udp port 514, which is

usually the default. In order for the logs to be saved to the syslog server, the

server should be configured to save the logs to a file.

Some of the free syslog

servers available on the internet are kiwisyslog, MT_syslog and 3CSyslog.

Remote IP Address

Displays the IP address of the syslog server machine to which the diagnostics

logs will be sent.

save

Click this button to save changes made to the

System Logs

screen.

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User Guide

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13.2.6

Test Utilities

The following screen will appear if you select

Advanced > Diagnostics > Test Utilities

from the main menu. This

screen provides tools for diagnosing network connection problems. Some tests depend on the modem status and the

capabilities exercised by previous tests, and, therefore, may not be run.

If you want to PING using the

Test Utilities

screen, type your

DNS

or

IP

address in the fields provided, and click

the

test

button. The System Self Test will run a diagnostic test that executes independent of firewall security

settings.

If you want to PING using the MS-DOS (shell) window on your PC or station, you will first need to check your

firewall security setting. (If you PING via DOS shell you are susceptible to firewall rules, as this PING is dependent

on your modem’s firewall settings.) If your firewall is set to

Medium

or

High

, you will not be able to PING. You

must set your firewall security setting to

Low

or

None

.

•

To run a DNS test, type the appropriate host name in the field provided, and then click

test.

•

To run a PING test, type the appropriate IP address or host name in the field provided, and then click

test.

•

To run a Trace Route, type the appropriate IP address or host name in the field provided, and then click

trace.

•

To run a full diagnostic test on your modem, click

Test All.

DSL

Displays the DSL connection status. If the status is DOWN, check to be sure the cable connecting

your modem to the DSL wall jack is properly connected. (Also, ensure the plug is properly seated in

the modem jack.) If this is ok, then try another phone cable. Next, wait for the modem to train (this

may take up to two minutes). If it still hasn’t come into sync, try power cycling the modem. If after

trying these approaches the modem still will not sync, contact your ISP.

•

UP: Your modem is operating correctly and has obtained synchronization with the

opposing network device.

•

DOWN: Your modem is operating correctly, but not synchronized with the opposing

device.

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PPPoE

Displays the PPPoE session status:

•

Session UP: A valid PPPoE session has been detected.

•

No Session: Currently, there is no active PPPoE session established.

•

Initiating Session: A PPP session must be connected from the homepage screen.

•

Connecting: The connection process for a PPPoE session has been initialized. Wait 10-15

seconds and try again. If discovery still cannot complete, there may be a configuration

issue with your ISP’s equipment. Verify your VPI/VCI settings (on the

Advanced > WAN

> VCs screen

) and contact your provider.

•

Authenticating: The authentication process for a PPPoE session has been initialized. Wait

10-15 seconds and try again. If this fails, there may be a configuration issue with your

provider’s equipment. Verify your Username/Password settings (on the

Advanced > WAN

> Connection Overview > profile editor > edit screen

), and contact your provider.

•

Idle: A PPPoE session was halted. WAN Cable must be connected and UP, then a PPP

session must be connected from the

Home

screen. If the connection still cannot complete,

there may be a configuration issue with your ISP’s equipment. Verify your VPI/VCI

settings (on the

Advanced > WAN > VCs

screen) and contact your ISP.

•

Disconnecting: The disconnection process for a PPPoE session has been initialized. Wait a

few seconds for the PPPoE connection to come down.

PPP

Displays the PPP connection status. Note: A PPPoE session must already be established.

•

Connection UP: Modem has established a PPP connection

•

No Connection: There is no PPP connection. A PPP session must be connected from the

Home

screen.

Test Description / Test Results

Self Test

Displays the results of an integrity check of certain internal components of the modem.

•

Success: The modem is operating correctly.

•

Flash Corrupt: The self test process has detected a problem with internal flash memory.

Restart the modem. If the error persists, contact your ISP.

PING

ISP’s

Router

Displays the results of an IP network check (an IP Ping) of the ISP’s router. This test verifies that

the modem can exchange IP traffic with an entity on the other side of the DSL line.

•

Success: Modem has detected an IP Remote Router connection.

•

No Response: The IP Remote Router does not answer the IP Ping. This test fails when the

ISP’s router does not give its IP address to the modem during session establishment. Try

pinging another host, using the IP Address – PING

test

button. If you are able to ping any

host, or even if you are able to find an IP address for a given host name (try

“www.yahoo.com”), then the failure of the “IP Remote Router” test is moot because the

success of the ping demonstrates that you are getting IP traffic across the DSL line. If the

separate ping fails as well, contact your ISP.

DNS test

Type the

host name

in the provided field, and click the DNS

test

button to resolve the name of a

particular host.

•

Success: Your modem has successfully obtained the resolved address. The IP address is

shown below the

host name

field.

•

No Response: Your modem has failed to obtain the resolved address. Determine the IP

addresses of your DNS servers (from the

Home

screen, click

Edit

>

Advanced

), and then

ping test those addresses. This may provide useful information when you contact your ISP

and speak with Technical Support.

•

Host not found: The DNS Server was unable to find an address for the given host name.

•

No data, enter host name: No host name is specified.

•

Could not test: The test could not be executed due to your modem’s settings. Check your

DSL sync or your PPP session. You must have both a DSL sync and a PPP connection

established to execute a ping.

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IP

Address

PING test

Type the

IP Address or host name

in the provided field, and click the IP Address PING

test

button

to perform an IP continuity check to a remote computer either within or beyond the ISP’s network.

If you ping by host name, DNS will be used to look up the appropriate IP address for that name.

•

Success: The Remote Host computer was detected.

•

No Response: Many IP hosts are configured to not respond to IP ping message. If you are

successful with a DNS test using the same host name, your connection is probably fine

whether you can ping the named host or not.

•

No name or address to PING: No host name or IP address was specified.

•

Could not test: The test could not be executed due to your modem’s settings. Check your

DSL sync or your PPP session. You must have both a DSL sync and a PPP connection

established to execute a ping.

IP

Address

PING

trace

Type the IP Address or host name in the

Trace Route

field, and click the

trace

button to perform

an IP traceroute to a remote computer either within or beyond the ISP’s network. Trace Route is

used to determine where the packet is stopped on the network. If you trace by name, DNS will be

used to look up the appropriate IP address for that name.

•

Success: Trace will display its progress in the provided field. Trace will show three round

trip times and the DNS name (if available) of each intermediate modem.

•

Failure: Trace will display “*” when it doesn’t receive a response or can’t determine the

DNS name of an intermediate modem. This is not necessarily an error; some modems are

configured to ignore trace route packets or don’t have DNS names.

Test All

Click this button to run a full diagnostic test on your modem.

13.2.7

Remote Access

The following screen will appear if you select

Advanced > Diagnostics > Remote Access

from the main menu.

This screen allows you to configure your modem so that it can be configured remotely. Once enabled, this feature

can be manually disabled or will automatically disable after the configured period of inactivity. If you change the

settings in this screen, click

apply

and then

OK

. If you click

Cancel

, the screen will return to its previous settings.

User Name

Displays your

User Name

in the provided field.

Password

Displays your

Password

in the provided field.

Timeout

Displays the

Timeout

minutes in the provided field. This is the number of minutes

after which remote access will be deactivated (if it has been activated).

030-300564 Rev A

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User Guide

ProLine G90 (Models 6100, 6110)

Disable Timeout

Click this check box (a checkmark will appear) to activate the Disable Timeout

feature. Uncheck the check box to deactivate this feature.

Enable Remote Access

Click this check box (a checkmark will appear) to activate Enable Remote Access.

Uncheck the check box to deactivate this feature.

URL

Displays the IP address of the remote management device (modem). This address

must be placed in a remote PC’s Web browser in order to communicate with your

modem. If this field says “Not Connected,” you are not currently connected to the

Internet.

To enable remote access, please follow these steps:

1.

Type the administrator’s password in the field provided.

NOTE:

The password should be at least 4 characters long and should not exceed 32 characters. Do

not type a blank space or asterisks in the

Password

field. The password is case sensitive.

2.

Click the

Enable Remote Access

check box (a check mark will appear in the check box).

3.

Click

apply

button to allow the settings to take effect.

Congratulations! You have successfully enabled remote access.

13.2.8

Update Device

The following screen will appear if you select

Advanced > Diagnostics > Update Device

from the main menu. This

screen is used to update the firmware that controls the operation of your modem. The updated firmware may be

loaded either from a file that is located on a local hard drive or from update files stored on an Internet server.

This maintenance screen enables users to check the Internet for modem software upgrades, using the

check for web

update

button. (An Internet site must be specified that contains the proper update files and may or may not be

specified by default.) A

local update now

button option allows users to update the software from a file stored

locally.

CAUTION:

The configurable settings of your modem may be erased during the update process.