90
Common Problems and Solutions
The following are some common problems and solutions.
Why am I not getting a dial tone on my handset?
•
Ensure that the power adaptor is properly connected and that the power indicator is
illuminated.
•
Check to make sure the telephone cable is securely plugged in.
•
Check to make sure you are not roaming outside of the Verizon Wireless network.
Can I create a shortcut to access my voice mail?
The availability of a shortcut feature to access voice mail messages depends solely on the
capabilities of the corded or cordless phone that you use with the 4G LTE Broadband Router with
Voice. Please refer to the user material that came with your phone.
If your home phone does not support a shortcut feature to access voice messages, you may have
the option to save your voice mail number into the address book on the handset and assign that
number to the #1 speed dial position on your phone’s keypad. Remember, you can always dial *86
to accessyour voice mail.
Can I use my telephone answering device instead of voice mail?
Yes. Set the answering device to fewer rings in order to pick up the call before Verizon
Wireless voice mail. Alternatively, turn off your home answering machine or increase the
number of rings if you would like to use the Verizon Wireless voice mail service. Please refer
to the user material provided by the home answering machine manufacturer for
instructions.
Does 911 work on this device?
Yes, but since the 4G LTE Broadband Router with Voice is designed for an indoor environment,
please be prepared to provide your location inside the premises to public service
personnel. The GPS chipset embedded in this device will work best if the device is located
near a window or other opening.
Does the 4G LTE Broadband Router with Voice work during a power outage?
While the 4G LTE Broadband Router with Voice has a backup battery, if the landline device
requires external power to operate, service (including the ability to make and receive E911
calls) will not be available during a power outage. Service will only be available during a power
outage if the home telephone connected to the device does not rely on external power to operate
(as is the case with many corded phones).
Only voice service will be available during a power outage. Data service will not be available.
19216811.live