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Network Log

Connect Box allows users to review critical system events in chronological order in the

SNMP event log.

Ping

The Connect Box Diagnostics page allows you to troubleshoot connectivity problems.

Two utilities are provided for troubleshooting network connectivity: Ping and Traceroute.

Ping allows you to check connectivity between the cable modem and devices on

the LAN.

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Traceroute

Traceroute allows you to map the network path from the cable modem to a public host.

MTU Size

MTU (Maximum Transfer Unit) specifies maximum transmission unit size.

Set the Connect Box MTU, in bytes. The minimum is 68 bytes. The default is 1500 bytes.

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8

Admin

This section describes the settings for administering and maintaining your Wi-Fi modem

router and home network.

Change password

This feature allows you to change the default password that is used to log in to the

Wi-Fi modem router.

Configure Password and then click Apply and when you login in next time, you must use

this new password. For secure reasons, we strongly suggest to change default password

as soon as possible.

Reload and Reboot

The configuration settings of the Wi-Fi DSL Modem Router are stored within the

Wi-Fi modem router in a configuration file. You can back up (save) this file to your

computer, restore it, or reset it to the factory default settings.

Click Backup to save a copy of the current settings, choose a location to store the

.cfg file on your computer.

Enter the full path to the the file backup file on your network, or click select file to

find the file. After locating the .cfg file click reload button to upload the file to the Wi-Fi

modem Router.

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Click Restore default button to return to your Connect Box to its factory default settings.

Click Reboot button to restart you Connect Box Wi-Fi Modem Router

Remote Access

The remote management feature lets you upgrade or check the status of your Wi-Fi DSL

Modem Router over the Internet.

Info

The info page is a read-only screen that shows your cable modem device information

and WAN IP settings.

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9

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

Before calling your service provider, try pressing the Reset button on the rear panel of

the Connect Box. Please note, if you press the Reset button, you will lose all your custom

configuration settings, including Firewall and Advanced settings. Your service provider

may ask for the front panel LED status; see Front-Panel LEDs and Error Conditions.

Solutions

Problem

Possible Solution

None of the LEDs Turn On

The Connect Box is not receiving power,

or there is a fault with the device.



Ensure that you are using the correct

power adaptor



Using a power adaptor other than the

one that came with your Connect Box

can damage the Connect Box.



Ensure that the power adaptor is

connected to the Connect Box and the

wall socket (or other power source)

correctly.



Ensure that the power source is

functioning correctly. Replace any

broken fuses or reset any tripped

circuit breakers.



Disconnect and re-connect the

power adaptor to the power source

and the Connect Box.



If none of the above steps solve the

problem, consult your vendor.

Problem

Possible Solution

Cannot send or receive data

If you have cable TV, check that the TV

is working and the picture is clear. If you

cannot receive regular TV channels, the

data service will not function.



Check the coaxial cable at the Connect

Box and wall outlet. Hand-tighten, if

necessary.



Check the IP address.



Check that the Ethernet cable is

properly connected to the Connect Box

and the computer.



If a device is connected via the Ethernet

port, verify connectivity by checking the

LINK LEDs on the rear panel.