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Page 11 / 70 Scroll up to view Page 6 - 10
DDW3612 Subscriber User Guide
•
July, 2010
7
2
Installation Instructions
This chapter explains how to setup the device and access the web interface for the
DDW3612 Wireless Cable Modem Gateway.
2.1
Complete Prerequisite Tasks/Connect the Device
Complete the following tasks to install the DDW3612 Wireless Cable Modem Gateway
and access the web interface.
Important:
Subscribers must contact their service provider to enable internet
access. Typically, the service provider initially connects and configures the device.
These steps are also provided below. If you wish to confirm the setup, or add
devices to your network, refer to “Validate Connectivity/Connect Devices to the
Network” on
page 10
.
Remove all contents from the device packaging.
Have a Windows PC available and powered on. The Windows PC must have an
ethernet network adapter/ethernet port. The PC must also have an internet
browser installed (Netscape or Internet Explorer).
Connect the power adapter that is included with the product package to the
DDW3612 Wireless Cable Modem Gateway and to the power outlet. Do not use
any other power adapter except the one included with the product package.
Connect a coaxial cable to the cable wall outlet. Connect the other end to the
Cable/RF port on the back of the cable modem.
Connect one end of a network cable to your computer’s Ethernet port. Connect the
other end to one of the LAN ports on the cable modem.
2.2
Access the Web Interface
Use the following procedure to access the web interface using Internet Explorer from
a Windows computer.
1.
From the computer, launch an internet browser (Internet Explorer or Netscape).
2. In the internet browser, enter the following address and press <
Enter/Return
>:
Page 12 / 70
2.2
Access the Web Interface
Ubee Interactive
8
DDW3612 Subscriber User Guide
•
July, 2010
3. The Cable Modem Information Screen displays key information about the device.
4. Click
Ubee Cable Modem
under
Login
to the left side of the screen to access the
web interface.
5. At the login window, enter the user credentials:
Standard User/Consumer - Web Interface Login
:
Username: user
Password: user
6. Click
OK
and the web interface is displayed.
Note:
The username and password must be entered in lower case letters.
7.
Accessing the web interface is an initial way to validate the installation. No extra
steps are required at this point for a basic LAN and/or wireless network.
8.
Proceed to
page 10
to test network connectivity and/or to add both Ethernet LAN
Page 13 / 70
Ubee Interactive
2.2
Access the Web Interface
DDW3612 Subscriber User Guide
•
July, 2010
9
devices and wireless devices to the network.
Note:
The web interface allows you to customize the configurations and
capabilities the device. For full explanation of all web interface functions, refer to
page 12
.
Page 14 / 70
2.3
Validate Connectivity/Connect Devices to the Network
Ubee Interactive
10
DDW3612 Subscriber User Guide
•
July, 2010
2.3
Validate Connectivity/Connect Devices to the Network
To confirm network/internet operations, or to connect an
Ethernet
device to the
network (for example, a computer, gaming console, etc.), do the following:
1.
Make sure the Ethernet device (computer, gaming console) to add to the network
is connected to the cable modem and powered on. Refer to
page 7
, if needed.
2.
Use the device LEDs to confirm operations. The PWR, DS, US, Online, and Wifi
LEDs are solidly lit in normal operations, as is the LAN LEDs that have devices
connected to their associated ports. Refer to “LED Operational Summary” on
page 5
for more detailed information.
3.
Open a web browser and go to any web site to validate network connectivity
(for example,
).
4.
If the connected device is a gaming console, perform any online task supported by
the console (for example, log into gaming server, play online game, download
content, etc.).
5.
Refer to
page 11
for troubleshooting information if needed.
2.3.1
Connect/Validate Wireless Clients
To confirm operations or to connect wireless devices to the network (for example, a
laptop computer), do the following:
1.
Use the device LEDs to confirm operations. The WiFi LED must be solidly lit. The
PWR, DS, US, and Online LEDs are also solidly lit in normal operations. Refer to
“LED Operational Summary” on
page 5
for more detailed information.
2.
Connect a wireless device to the cable modem (for example, a laptop computer).
Use the following steps:
Access the wireless networking feature on your wireless device
. On a
Windows computer, for example, double-click the Wireless Networking icon in
the system tray (lower-right side of the Windows desktop).
Click View Wireless Networks
. The device is shipped with a default SSID.
The SSID is the name of the wireless network broadcast from the device so
that wireless clients can connect to it.
3.
Double-click your SSID in the wireless networks window
.
The default SSID =
DDW3612
plus the
last 2 characters of the cable modem’s
MAC Address
(UPPER case, if letters). Refer to the device’s bottom label to view
the MAC address or refer to “Cable Modem - Information” on
page 12
.
Example:
DDW3612BE
Note
: If the subscriber changes the SSID, the device does not revert to this default
SSID upon any reset of the device, except in the case of a manual reset to restore
factory default settings. The device
MAC address
can be found on the device
label, or refer to “Cable Modem - Information” on
page 12
.
Page 15 / 70
Ubee Interactive
2.3
Validate Connectivity/Connect Devices to the Network
DDW3612 Subscriber User Guide
•
July, 2010
11
4.
When prompted, enter the Network Key
.
The Network Key =
DDW3612
plus the
last 6 characters (3 octets) of the cable
modem’s MAC address
(upper or lower case).
Example:
DDW3612
7CD4BE
The device
MAC address
can be found on the device label, or refer to “Cable
Modem - Information” on
page 12
.
5.
Confirm connectivity by opening a web browser and going to any web site
(for example,
).
Note:
If having wireless issues or questions, refer to “Wireless Network
Deployment and Troubleshooting” on
page 52
.
2.3.2
Additional Troubleshooting Information
Use the following tips for troubleshooting the installation.
None of the LEDs are on when I power on the Wireless LAN Cable Modem.
Check the connection between the power adapter and the cable modem.
Power off cable modem and wait for 5 seconds and power on the modem
again. If the problem still exists, there may have a hardware problem.
The Ethernet 1, 2, 3, or 4 LED on the cable modem is not lit.
Try restarting the computer so that is could re-establish a connection with the
cable modem.
Check for a resource conflict (Windows users only). To do this: (1) Right-click
on the My Computer icon on your desktop and choose Properties. (2) Click the
Device Manager tab and look for a yellow exclamation point or red X over the
NIC in the Network Adapters field. If you see either one, you may have an IRQ
conflict. Refer to the manufacturers documentation or you cable service
provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card (NIC).
Power cycle the cable modem by removing the power adapter from the
electrical outlet and plugging it back in. Wait several minutes for the cable
modem to re-establish communications with your cable service provider.
General Connectivity Issues:
If your PC is connected to a hub or gateway, try connecting the PC directly into
an Ethernet port on the cable modem.
If you are using a cable splitter, try removing the splitter and connect the cable
modem directly to the cable wall outlet. Wait several minutes for the cable
modem to re-establish communications with the cable service provider.
The Ethernet cable may be damaged. Try another cable.
If none of these suggestions work, contact your cable service provider for further
assistance.

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