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Page 91 / 94 Scroll up to view Page 86 - 90
TD-W8951NB
150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
83
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Page 92 / 94
TD-W8951NB
150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
84
2) Configure your IE browser
Open your IE browser, click
Tools
tab and you will see the
following screen.
Click
Internet Options
Click
OK
Select
Never dial a
connection
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your Modem Router’s
factory default settings and reconfigure your Modem Router following the instructions in
4.1 Login
.
Please feel free to contact our Technical Support if the problem still exists.
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
Page 93 / 94
TD-W8951NB
150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
85
2)
Check to see if you can log on to the web management page of the Modem Router. If you can,
try the following steps. If you cannot, please set your computer referring to
T3
then try to see if
you can access the Internet. If the problem persists, please go to the next step.
3)
Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4)
If you still cannot access the Internet, please restore your Modem Router to its factory default
settings and reconfigure your Modem Router by following the instructions in
4.1 Login
.
5)
Please feel free to contact our Technical Support if the problem still exists.
)
Note
:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website:
Page 94 / 94
TD-W8951NB
150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
86
Appendix C: Technical Support
Technical Support
±
For more troubleshooting help, go to:
±
To download the latest Firmware, Driver, Utility and User Guide, go to:
±
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service
）
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese
Service)
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM
to 6:00 PM (Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from
any RF region)
Service time: From 10:00 to 18:00
(Moscow time)
*Except
weekends
and
holidays
in
Russian Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Singapore
Tel: +65 62840493
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
Service time: 24hrs, 7 days a week
Australia/New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
Service time: Monday to Friday
9:00 AM to1:00PM, 2:00PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany/Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday
9:00 AM to 6:00
PM.
GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse

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