Thomson TG789vn Router Manual PDF (Setup & Configuration Guide)

Page 91 / 96 Scroll up to view Page 86 - 90

E-DOC-CTC-20080527-0012 v1.0

83

9

Troubleshooting

9.4

Wireless Connection Troubleshooting

No Wireless Connectivity

Try the following:

±

Change the wireless channel

.

±

Make sure that the wireless client is configured for the correct wireless settings (Network Name, security

settings).

±

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning

the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

±

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

±

Change the wireless channel

.

±

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the

Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

±

Use WPA(2)-PSK as encryption.

For more information, see

“3.3 Securing Your Wireless Connection” on page 31

.

Change the wireless channel

Proceed as follows:

1

Browse to the

Thomson Gateway GUI

.

2

On the left menu, click

Home Network

.

3

Under

Wireless

, click your access point.

4

The

Wireless Access Point

page appears.

5

In the

Navigation bar

, click

Configure

.

6

Under

Configuration

, select the channel of your choice in the

Channel Selection

list.

7

Click

Apply

.

Can not connect via WPS

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more

information, see

“3.2 Connecting Your Wireless Client without WPS” on page 30

.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example,

WLAN: Thomson83C7C7 (54Mbps)

.

Page 92 / 96

E-DOC-CTC-20080527-0012 v1.0

84

9

Troubleshooting

9.5

Voice over IP Troubleshooting

Introduction

If you cannot make or receive any phone calls via your Thomson Gateway, try the suggestions in the

following sections.

Calling over VoIP

If you have problems calling via VoIP, check whether:

±

Your phone is correctly connected to the Thomson Gateway.

±

Your phone is working on the traditional telephone network (PSTN):

²

Connect your phone directly to the telephone wall outlet.

²

Try to make a phone call.

±

Your phone number, user name, and password are configured correctly.

±

The registrar’s and proxy server’s IP address and port number are configured correctly.

±

The

Power

,

Broadband/DSL

and

Voice

LEDs are on.

Calling over the traditional telephone network (PSTN)

If you have problems calling via the traditional telephone network, check whether:

±

Your phone is correctly connected to the Thomson Gateway.

±

Your phone is working on the PSTN network:

²

Connect your phone directly to PSTN.

²

Try to make a phone call.

±

The Forced FXO service is activated, this means that your service provider may request you to dial an

extra prefix for making calls via PSTN.

Problems with Telephony Services

If you have a problem with a service, check whether the service is activated. For more information, see

“4.3.2 Activating a Telephony Service on your Thomson Gateway” on page 44

.

If the Thomson Gateway is turned off, phone calls are always routed over PSTN.

Page 93 / 96

E-DOC-CTC-20080527-0012 v1.0

85

9

Troubleshooting

9.6

Reset to Factory Defaults

Resetting your Thomson Gateway

If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it

may be useful to perform a reset to factory defaults.

Warning

A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a

reconfiguration of your Thomson Gateway will be needed.

Also your wireless clients will have to be re-associated, as described in

“3 Wireless Access” on page 27

.

Methods

You can choose between:

±

Resetting the Thomson Gateway via the Thomson Gateway GUI

±

Reset the Thomson Gateway via the Reset button

Resetting the Thomson Gateway via the Thomson Gateway GUI

Proceed as follows:

1

Browse to the

Thomson Gateway GUI

.

2

On the

Thomson Gateway

menu, click

Configuration

.

3

In the

Pick a task

list, click

Reset my

Thomson Gateway.

4

The Thomson Gateway restores the initial configuration and restarts.

5

The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your

computer is not in the same subnet as the default IP address of the Thomson Gateway, being

192.168.1.254).

Page 94 / 96

E-DOC-CTC-20080527-0012 v1.0

86

9

Troubleshooting

Reset the Thomson Gateway via the Reset button

Proceed as follows:

1

Make sure the Thomson Gateway is turned on.

2

Push the

Reset

button until the

Power

LED lights red - this will take about 7 seconds.

3

Release the

Reset

button.

4

The Thomson Gateway restarts.

Your system administrator may have disabled the physical reset button of the Thomson

Gateway. In this case, a hardware reset to defaults is not possible.

Page 95 / 96

Rate

Popular Thomson Models

Famous Router IPs

Famous Router Companies

Bookmark Our Site

Share