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Page 91 / 100 Scroll up to view Page 86 - 90
E-DOC-CTC-20090507-0002 v1.0
85
6
Thomson Gateway GUI
3
In the
WPA-PSK Version
list, click the desired WPA-PSK version.
WPA2:
WPA2 is the most secure version, but not all wireless clients already support it. Before you select
this version, make sure all of your wireless clients support it.
WPA+WPA2:
If not all of your wireless clients support WPA2 or you are not sure if they support WPA2, we
recommend you to choose WPA+WPA2. Wireless clients that support WPA2 will use WPA2, the
others will use WPA.
WPA:
If none of your wireless clients support WPA2 choose this option.
4
Click
Apply
to immediately apply your changes.
5
Configure your wireless client(s) with the same settings.
The default WEP key and the default WPA-PSK key are printed on the Thomson Gateway
bottom label.
Before configuring the Thomson Gateway encryption, make sure you know which
encryption methods are supported by your wireless client.
Page 92 / 100
E-DOC-CTC-20090507-0002 v1.0
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Thomson Gateway GUI
Page 93 / 100
E-DOC-CTC-20090507-0002 v1.0
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7
Troubleshooting
7
Troubleshooting
Introduction
This chapter suggests solutions for problems you may encounter while installing or configuring your
Thomson Gateway.
If the suggestions do not resolve the problem, look at the support pages on
or
contact your service provider.
Topics
This chapter describes the following topics:
Topic
Page
General Thomson Gateway Troubleshooting
88
Reset to Factory Defaults
91
Page 94 / 100
E-DOC-CTC-20090507-0002 v1.0
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7
Troubleshooting
7.1
General Thomson Gateway Troubleshooting
None of the lights light up (Thomson Gateway does not work)
Make sure that:
±
The Thomson Gateway is plugged into a power socket outlet.
±
You are using the correct power supply for your Thomson Gateway device.
±
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
±
The DSL cable is correctly connected. For more information, see
“1.2 Installing your Thomson Gateway“
.
±
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1
Browse to the
Thomson Gateway GUI
.
2
On the
Broadband
menu, click
Internet Services
.
3
Under
Internet
, click
View More
.
4
Check your user name and password.
5
If your password was not correct, re-enter your password.
6
Click
Connect
.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset
to factory defaults as described in
“7.2 Reset to Factory Defaults“ on page 91
.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in
“1 Installation“ on page 3
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your
Thomson Gateway.
Page 95 / 100
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7
Troubleshooting
7.1.1
Wired Connection Troubleshooting
Ethernet LED does not light up
Make sure that:
±
The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your
computer.
±
You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45
connectors.

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