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6.1.2
Upgrade Troubleshooting
Introduction
While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
Upgrade via Setup CD
If the Upgrade Wizard in step
4
, as described in
“ Upgrade procedure” on page 83
,
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
±
The SpeedTouch™ is turned on and fully initialised.
±
Your PC is correctly connected to the SpeedTouch™.
±
Your PC has a valid IP address. To check this in MS Windows:
1
In the Windows task bar, click
Start
.
2
Select
Run...
3
Type
cmd
in the
Open
field.
4
Click
OK
. A black window will appear with a flashing cursor.
5
Type
ipconfig
and then press Enter.
6
Verify that your computer has a valid IP address, that is any address but
0.0.0.0.
±
No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
±
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click
Back
or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
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6.2
UPnP™ on Windows XP Systems
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Check on following:
±
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your MS Windows XP system.
±
Your computer doesn’t support UPnP™ if you run an operating system other
than MS Windows XP and MS Windows Millennium.
±
Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see
“4.5.2 Game & Application Sharing” on page 55
.
Adding UPnP™
If you are running Microsoft Windows XP, it is recommended to add the UPnP™
component to your system.
Proceed as follows:
1
On the
Start
menu, click
(Settings >) Control Panel
.
2
The
Control Pane
l window appears. Click
Add or Remove Programs
.
3
In the
Add or Remove Programs
window appears, click
Add/Remove
Windows Components
.
4
In the
Windows Components Wizard
, select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, select
Universal Plug and Play
or
UPnP
User Interface
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard prompts you that the installation was
successful. Click
Finish
to quit.
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Adding IGD Discovery
and Control
Your MS Windows XP system is able to discover and control Internet Gateway
Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is
recommended to add the IGD Discovery and Control client to your system.
Proceed as follows:
1
On the Windows task bar, click
Start
.
2
Select
(Settings >) Control Panel
>
Add or Remove Programs
.
3
In the
Add or Remove Programs
window, click
Add/Remove Windows
Components
.
4
The
Windows Components Wizard
appears:
Select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, Select
Internet Gateway Device
Discovery and Control Client
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard prompts you that the installation was
successful. Click
Finish
to quit.
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6.3
Reset to Factory Defaults
Resetting your
SpeedTouch™
You might consider a reset to factory defaults as described below.
You can choose between:
±
Hardware reset
±
Software reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
Hardware reset
Proceed as follows:
1
Make sure the SpeedTouch™ is powered on.
2
Use a pen or an unfolded paperclip to push the recessed reset button on the
back panel. The reset button is marked with a red circle. Keep it pushed until
the power LED lights red - this will take about 7 seconds.
3
Release the reset button.
4
The SpeedTouch™ restarts.
Software reset
Proceed as follows:
1
Go to the SpeedTouch™ web pages.
2
In the menu select
SpeedTouch > Configuration
.
3
In the
Pick a task...
list, click
Reset my SpeedTouch to default settings
.
4
The SpeedTouch™ restarts.
5
The SpeedTouch™ returns to the SpeedTouch™ Home page (unless the IP
address of your computer is not in the same subnet as the default IP address of
!
Be aware that a reset to factory defaults will revoke all configurational
changes you made to the SpeedTouch™.
15VAC
ON/OFF
1
2
3
4
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