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Software Upgrade
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Upgrade procedure
1
In the
Welcome to the SpeedTouch Upgrade Wizard
window, click
Next
.
2
The SpeedTouch™
Software License Agreement
window appears.
You must accept before continuing. Click
Yes
to accept.
3
The SpeedTouch™ Upgrade Wizard will search for the SpeedTouch™ on the
network. A progress bar is displayed.
4
The SpeedTouch™ Upgrade Wizard should find your SpeedTouch™ device on
the local network. This is indicated by the following window:
If more than one device is found, a list of available devices will be provided. If
this is the case, select your SpeedTouch™ device and click
Next
.
5
Enter your SpeedTouch™ security
User name
and
Password
.
If you accepted this License Agreement in a previous upgrade, this
window will not be shown.
If the wizard does not find any SpeedTouch™ on the network an error
window appears, refer to
“6.1.2 Upgrade Troubleshooting” on
page 88
.
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6
The following window shows the system software version currently active on
the SpeedTouch™ as well as one or more system software versions available on
the CD:
For more information on a found software version, click
Firmware Details
.
Select the appropriate system software version and click
Next
.
7
The following window will allow you to overview your selection. Click
Next
to
continue.
8
A progress bar will be displayed.
9
Finally, click
Finish
to close the wizard.
System software
downgrade
Via the identical procedure it is also possible - although not recommended - to
downgrade the SpeedTouch™ by uploading an older system software than the
current running version.
However, be aware that functionality added by previous upgrades may be lost, that
system password settings may be lost as well as end-to-end connectivity and other
configuration settings.
If your Service Provider has included a separate disk with dedicated
upgrade system software, click
Have Disk
to navigate to the location
of the appropriate file.
!
In case of a system software downgrade, in step 6, you must specifically
acknowledge your decision before being able to proceed.
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Chapter 6
Troubleshooting
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6 Troubleshooting
Introduction
This chapter suggest solutions for problems you may encounter while installing or
configuring your SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on
http://
www.speedtouch.com/support
or contact your service provider.
For Internet connection troubleshooting, refer to the provided Installation and Setup
Guide.
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6.1
General SpeedTouch™ Troubleshooting
SpeedTouch™ does not
work
If none of the LEDs light up, make sure that:
±
The SpeedTouch™ is plugged into a power socket outlet.
±
You are using the correct power supply for your SpeedTouch™ device, that is
15V AC.
±
The power on the SpeedTouch™ is turned on via the push button on the back
panel.
SpeedTouch™
unreachable
In case your SpeedTouch™ is unreachable due to misconfiguration, you might
consider a hardware reset to factory defaults as described in
“6.3 Reset to Factory
Defaults” on page 91
.
Poor SpeedTouch™
performance
Make sure that the SpeedTouch™ is installed and configured as instructed in the
Installation and Setup Guide or as instructed by the Service Provider.
!
However, note that resetting the SpeedTouch™ to its factory settings will
revoke all the changes you made to the configuration.
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6.1.1
Ethernet Troubleshooting
LAN LED does not light
up
Make sure that:
±
The LAN cable is securely connected to the 10/100Base-T port.
±
You are using the correct cable type for your Ethernet equipment, that is UTP
CAT5 with RJ-45 connectors.
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