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3660181C
Appendix - Customizing Your Handset
4.
Phone Settings
a. Changing the Display Contrast
In the home screen, select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Phone Settings” and confirm.
Select “Handset Settings” and confirm.
Select “Contrast” and confirm.
Use the left and right Navkeys to adjust the contrast and confirm.
b. Auto Talk
Auto Talk “ON”- If you pick up the handset from the dock when the phone is ringing, the handset will
automatically give you that ringing line without the need to press the green (talk) button.
Auto Talk “OFF” - In the same situation, you will have to press the talk button to answer the ringing phone call.
In the home screen, select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Phone Settings” and confirm.
Select “Handset Settings” and confirm.
Select “Auto Talk” and confirm.
Select “Off” (or “On”) and confirm.
c. Restoring the Default Settings
This option allows you to restore the Handset to its original default settings. This procedure will reset the base
PIN
(0000 by default)
. However, all the numbers stored in the phonebook, the call log and the most recently-
dialed numbers list will be retained.
In the home screen, select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Phone Settings” and confirm.
Select “Reset To Default” and confirm.
Enter the PIN
(0000 by default)
and confirm.
5.
Call Lists
a. Understanding Caller Identification Data
If you subscribe to your network provider’s “Caller Identification” (caller ID) service, you can see who is
calling you before you take the call.
If you subscribe to the “Call Waiting” service as well, the same identification process applies to calls received
when you are already on a call.
The calls made and received are logged automatically, together with number, date and time.
The following messages may be displayed on-screen during the call:
Caller’s name and number -
if the caller’s number is forwarded by the network,
“Withheld” if the caller is using the secrecy function, or “Unavailable” if the network does not forward the name or
number,
“External Call” will display if you do not subscribe to the “Caller Identification” service.
b. Viewing the Call List
If you subscribe to your network provider’s “Caller Identification” service, your system will store details of calls
made and received, together with their date and time.
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3660181C
Appendix - Customizing Your Handset
6.
Using Your Gateway With Multiple Handsets
a. Registering/Re-Registering a Handset
You can have up to 5 handsets registered to your Advanced Cable Gateway system base. Refer to
www.
thomson-store.com
to see how additional Handsets may be purchased.
On the handset:
Select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Registration” and confirm.
Select “Register Handset” and confirm.
Select the base to be associated with this handset
(1 to 4)
and confirm.
Enter the system PIN
(0000 by default)
and confirm.
Wait 1 to 2 minutes for the confirmation screen.
On the base:
Switch the base into registration mode:
Locate the “Page” button on the back of the Gateway
Press and hold the “Page” button for more than 12 seconds
Watch for the “
LINK
” LED on the front of the Gateway to begin blinking
(registration mode)
Release the page button when the “
LINK
” LED starts blinking.
On the handset:
Wait 1 to 2 minutes for the confirmation screen.
Your Handset is now registered.
Note
:
If you already have 5 handsets registered and you want to swap one of them, you must remove that handset
from your list of registered phones (
De-Register
it
) before installing the replacement handset.
b. Selecting a Base
Each Handset may be registered to
4
different Gateway bases.
If you register your handset with a non-Thomson Advanced Cable Gateway base, you will not be able to
access the data functions.
To change base:
Select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Registration” and confirm.
Select “Select Base” and confirm.
Select the number of the base using the up and down
(navigation)
keys
(1 to 4)
and confirm.
The bases to which the handset is registered are identified by the “Green Ball” located to the left of the Base number.
c. De-Registering a Handset
Handsets can only be de-registered from another Handset.
Select “Menu” by pressing the softkey.
Select the settings icon and confirm.
Select “Registration” and confirm.
Select “De-Register” and confirm.
Enter the secret system PIN
(0000 by default)
and confirm.
Using the up and down (navigation) keys, select the Handset to be de-registered and confirm.
d. Making/Taking an Intercom Calls
Making an intercom call
On the keypad, select the number of the internal Handset you want to call
(1 to 5)
then press the
(green)
talk key or
the “intercom” softkey.
Taking an intercom call
When you receive an internal call, the screen displays the number of the calling Handset.
Press
(green)
talk key or the answer softkey to answer the call.
To hang up at the end of the call, press the
(red)
OFF key or place handset in charger.
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3660181C
Appendix - Wiring
Wiring Example
For optimum performance, be sure to connect your Gateway to the
first
point the cable enters your home.
The splitter must be rated for at least
1GHz
.
Grounding Wire
Grounding Rod
New Cable Wire
ACG
Modem
TV
converter
TV
converter
TV
converter
Splitters -
New 2-way splitter:
One leg goes directly to the Gateway (modem)
One leg goes directly to the IN on the next splitter
Cable Drop
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3660181C
Appendix - FAQ
Frequently Asked Questions
Q.
How does the Advanced Cable Gateway Work?
A.
The Advanced Cable Gateway provides high-speed Internet access as well as telephone voice and fax/modem
services for residential subscribers over a CATV (cable TV) infrastructure. It does this by sending and receiving
data/voice on electrical frequencies not being used for television channels.
Q.
How do I get the system installed?
A.
You can install the system yourself by following the instructions starting on page 5 of this user guide. Consult
your service provider if you need assistance or to arrange a professional installation.
Q.
Can I watch TV, surf the Internet, and talk to my friends through the Advanced Cable Gateway at the
same time?
A. Absolutely!
Q.
What if my Gateway has a problem?
A.
Consult the troubleshooting appendix or contact your service provider.
Q.
Where can I get additional handsets and other accessories?
A. Refer to:
www.thomson-store.com
Q.
What do the LED lights mean?
A.
Refer to the light information in Activate the Advanced Cable Gateway section
(page 14)
. For even more detail,
refer to the “Lights Guide” section in Troubleshooting
(page 41)
.
Q.
Where can I get the latest version of the User manual?
A. Refer to:
www.thomson-store.com
for the latest version.
Please note the online version supercedes any
previous versions.
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3660181C
Appendix - Troubleshooting
Troubleshooting
You can correct most problems you have with your Gateway by consulting the troubleshooting list that follows:
I can’t access the Internet using a personal computer connected to the Gateway with an Ethernet cable
1. If the Gateway POWER light is
NOT
illuminated, either the Gateway is not getting power or the Gateway is not
working properly -
Verify the power cable is connected correctly to the Gateway and a wall socket
Verify the wall socket has power by plugging in another device that you know works
(such as a lamp)
Try unplugging the power cable from the wall socket and Gateway and plug it in again
If none of these make the POWER light illuminate, contact your service provider for assistance
2. If the Gateway POWER light is illuminated and the DS/US, ONLINE and LINK lights are flashing
simultaneously,
the Gateway is updating software automatically and you
must
wait for this to complete. Do
not remove the power supply or reset the Gateway during this process -
If the condition persists, contact your service provider
3. If the Gateway POWER light is illuminated and the LINK light is off, there is no connection to the Internet -
Verify the coaxial cable is correctly connected to the Gateway and the cable wall connector
Verify you are using a standard RG-6 coaxial cable and the connectors on both ends are not loose or
improperly connected to the coaxial cable
Power Cycle the Gateway by doing the following:
1.
Remove any installed Gateway battery
2.
Unplug Gateway power cable from the wall socket and plug it in again
3.
Wait for the DS/US and ONLINE lights to stop blinking
4.
Re-install Gateway battery
If none of these make the LINK light illuminate or flash, contact your service provider for assistance
4. If the Gateway POWER light is illuminated and the LINK light is on or flashing, the Gateway has connection to
the Internet, but there is some problem transferring that connection to your personal computer -
Verify the Ethernet cable is correctly connected to the Gateway and your personal computer
Follow instructions provided with you personal computer to verify the personal computer has:
1.
an Ethernet card installed
2.
the appropriate drivers installed
3.
the Ethernet card is activated and functioning properly
(this is often found under a menu called
“Network Connections”)
Try rebooting your personal computer
Power Cycle the Gateway by doing the following:
1.
Remove any installed Gateway battery
2.
Unplug Gateway power cable from the wall socket and plug it in again
3.
Wait for the DS/US and ONLINE lights to stop blinking
4.
Re-install Gateway battery
If you are still unable to access the Internet, contact your service provider for assistance

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