Tenda FH303 Router Manual PDF (Setup & Configuration Guide)

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Appendix 3 FAQs

This section provides solutions to problems that may occur during installation

and operation of the device. Read the following if you are running into problems.

If your problem is not covered here, please feel free to go to www.tendacn.com

to find a solution or email your problems to: [email protected] or

[email protected]. We will be more than happy to help you out as soon

as possible.

1. Q: I entered the device’s LAN IP address in the web browser but cannot

access the utility. What should I do?

a

.Check whether device is functioning correctly. The SYS LED should blink a

few seconds after device is powered up. If it does not light up, then some

internal faults may have occurred.

b

.

Verify physical connectivity by checking whether a corresponding port’s link

LED lights up. If not, try a different cable. Note that an illuminated light does

NOT ALWAYS indicate successful connectivity.

c

. Run the "ping 192.168.0.1" command. If you get replies from 192.168.0.1,

open your browser and verify that Proxy server is disabled. In case that ping

fails, press and hold the "RESET" button on your device for 7 seconds to restore

factory default settings, and then run "ping192.168.0.1" again.

d

.

Contact our technical support for help if the problem still exists after you tried

all the above.

2. Q: What should I do if I forget the login password to my device?

A: Reset your device by pressing the Reset button for over 7 seconds. Note: All

settings will be deleted and restored to factory defaults once you pressed the

Reset button.

3. Q: My computer shows an IP address conflict error after having

connected to the device. What should I do?

a

.

Check if there are other DHCP servers present in your LAN. If there are

other DHCP servers except your router, disable them immediately.

b

.

The default IP address of the device is 192.168.0.1; make sure this

address is not used by another PC or device. In case that two computers or

devices share the same IP addresses, change either to a different address.

4.Q: I cannot access Internet and send/receive emails; what

should I do?

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This problem mainly happens to users who use the PPPoE or Dynamic IP

Internet connection type. You need to change the MTU size (1492 by default). In

this case, go to “WAN Settings” to change the MTU value from default 1480 to

1450 or 1400, etc.

5. Q: How do I share resources on my computer with users on Internet

through the device?

To let Internet users access internal servers on your LAN such as e-mail server,

Web, FTP, via the device, use the "Virtual Server" feature. To do so, follow steps

below:

Step 1: Create your internal server, make sure the LAN users can access

these servers and you need to know related service ports, for example, port

number for Web server is 80; FTP is 21; SMTP is 25 and POP3 is 110.

Step 2: Enter Port Forwarding (also called Port Range Forwarding on some

products) screen from device web UI.

Step 3: Complete the Start Port (also called External/Ext Port on some

products) and End Port (also known as Internal Port on some products) fields,

say, 80-80.

Step 4

: Input the internal server’s IP address. For example, assumi

ng that

your Web server’s IP address is 192.168. 0.10, then simply input it.

Step 5: Select a proper protocol type: TCP, UDP, or Both depending on

which protocol(s) your internal host is using.

Step 6: Click Enable and save your settings.

For your reference, we collected a list of some well-known service ports as

follows:

Server

Protocol

Service Port

Web Server

TCP

80

FTP Server

TCP

21

Telnet

TCP

23

Net Meeting

TCP

1503

、

1720

MSN Messenger

TCP/UDP

File Send:6891-6900(TCP)

Voice:1863, 6901(TCP)

Voice:1863, 5190(UDP)

PPTP VPN

TCP

1723

Iphone5.0

TCP

22555

SMTP

TCP

25

POP3

TCP

110

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Appendix 4

Remove Wireless Network from Your PC

If you change wireless settings on your wireless device, you must remove them

accordingly your PC; otherwise, you may not be able to wirelessly connect to

the device. Below describes how to do remove a wireless network from your PC.

If you are using Windows XP, do as follows:

1.

Right click "My Network Places" and select "Properties".

2.

Click “Wireless Network Connection” and then select “Properties”.

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3.

Click "Wireless Networks", select the item under "Preferred networks" and

then click the Remove button.

If you are using Windows 7, do as follows:

1.

Click Network from your desktop and select Properties.

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2.

Select "Manage Wireless Networks".

3. Click the wireless connection and select "Remove network".

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