Tenda 11AC Router Manual PDF (Setup & Configuration Guide)

Page 126 / 135 Scroll up to view Page 121 - 125

Wireless AC1750 Dual-band Gigabit Router

125

APPENDIX 3 TROUBLESHOOTING

This section provides solutions to problems that may occur

during installation and operation of the device. Read the

following if you are running into problems. If your problem is not

covered here, please feel free to go to www.tendacn.com to find

a solution or email your problems to [email protected]

[email protected]. We will be more than happy to help

you out as soon as possible.

1. Q: I entered the device’s LAN

IP address in the web

browser but cannot access the utility. What should I do?

Check whether device is functioning correctly. The Sys LED

should blink a few seconds after device is powered up. If it does

not light up, then some internal faults may have occurred.

Verify physical connectivity by checking whether a corresponding

port’s link LED lights up. If not, try a different cable. Note that an

illuminated light does NOT ALWAYS indicate successful

connectivity.

Run the "ping 192.168.0.1" command. If you get replies from

192.168.0.1, open your browser and verify that Proxy server is

disabled. In case that ping fails, press and hold the

"WPS/RESET" button on your device for 7 seconds to restore

factory default settings, and then run "ping192.168.0.1" again.

4) Contact our technical support for help if the problem still exists

Page 127 / 135

Wireless AC1750 Dual-band Gigabit Router

126

after you tried all the above.

2. Q: What should I do if I forget the login password to my

device?

A: Reset your device by pressing the WPS/Reset button for over

7 seconds. Note: All settings will be deleted and restored to

factory defaults once you pressed the WPS/Reset button.

3. Q: My computer shows an IP address conflict error after

having connected to the device. What should I do?

A: 1) Check if there are other DHCP servers present in your LAN.

If there are other DHCP servers except your router, disable them

immediately.

2) The default IP address of the device is 192.168.0.1; make

sure this address is not used by another PC or device. In case

that two computers or devices share the same IP addresses,

change either to a different address.

4. Q: I cannot access Internet and send/receive emails; what

should I do?

This problem mainly happens to users who use the PPPoE or

Dynamic IP Internet connection type. You need to change the

MTU size

(1492 by default). In this case, go to “WAN Settings” to

change the MTU value from default 1480 to 1450 or 1400, etc.

5. Q: How do I share resources on my computer with users

on Internet through the device?

A: To let Internet users access internal servers on your LAN such

Page 128 / 135

Wireless AC1750 Dual-band Gigabit Router

127

as e-mail server, Web, FTP, via the device, use the "Virtual

Server" feature. To do so, follow steps below:

Step 1: Create your internal server, make sure the LAN users can

access these servers and you need to know related service ports,

for example, port for Web server is 80; FTP is 21; SMTP is 25

and POP3 is 110.

Enter device web utility and click Virtual Server.

Step 3: Input the Start Port/External Port, say, 80.

Step 5: Input the internal server’s IP address. For example,

assuming th

at your Web server’s IP address is 192.168. 0.10,

then simply input it.

Select a proper protocol type: TCP, UDP, or Both depending on

which protocol(s) your internal host is using.

Click Enable and save your settings.

For your reference, we collected a list of some well-known

service ports as follows:

Server

Protocol

Service Port

Web Server

TCP

80

FTP Server

TCP

21

Telnet

TCP

23

NetMeeting

TCP

1503

、

1720

MSN Messenger

TCP/UDP

File

Send:6891-6900(TCP)

Voice:1863

、

6901(TCP)

Page 129 / 135

Wireless AC1750 Dual-band Gigabit Router

128

Voice:1863

、

5190(UDP)

PPTP VPN

TCP

1723

Iphone5.0

TCP

22555

SMTP

TCP

25

POP3

TCP

110

APPENDIX 4 REMOVE WIRELESS NETWORK

FROM YOUR PC

If you change wireless settings on your wireless device, you

must remove them accordingly

your PC; otherwise, you may

not be able to wirelessly connect to the device. Below describes

how to do remove a wireless network from your PC.

If you are using Windows XP, do as follows:

1.

Right click "My Network Places" and select "Properties".

Page 130 / 135

Wireless AC1750 Dual-band Gigabit Router

129

2.

Click Wireless Network Connection and then select

Properties.

3.

Click "Wireless Networks", select the item under "Preferred

networks" and then click the Remove button.

Rate

Popular Tenda Models

Famous Router IPs

Famous Router Companies

Bookmark Our Site

Share