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Chapter 5
Troubleshooting
If your ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider or support. This can save you time
and effort but if symptoms persist, consult your service provider.
Problems starting up the router
Problem
Corrective Action
None of the LEDs
are on when you
turn on the router.
Check the connection between the adapter and the router. If
the error persists, you may have a hardware problem. In this
case you should contact technical support.
You have forgotten
your router login
and/or password
.
Try the default login and password, please refer to Chapter 3.
If this fails, you can restore your router to its factory settings
by holding the Reset button on the back of your router for 6
seconds or more.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the
PVC connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from
the ADSL port to the wall jack. The ADSL LED on the front
panel of the router should be on. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are the
same as those provided by your ISP. Reboot the router GE. If
you still have problems, you may need to verify these settings
with your ISP.
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