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SonicWALL TZ 100/200 Series Getting Started Guide
Page 59
Support and Training Options
In this Section:
This section provides overviews of customer support and training options for the SonicWALL TZ 100/200 series appliances.
•
Customer Support
- page 60
•
Knowledge Portal
- page 60
•
Onboard Help
- page 61
•
SonicWALL Live Product Demos
- page 61
•
User Forums
- page 62
•
Training
- page 63
•
Related Documentation
- page 64
•
SonicWALL Secure Wireless Network Integrated Solutions Guide
- page 65
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Page 60
Customer Support
Customer Support
SonicWALL offers Web-based and telephone support to
customers who have a valid Warranty or who purchased a
Support Contract. Please review our Warranty Support Policy
for product coverage. SonicWALL also offers a full range of
consulting services to meet your needs, from our innovative
implementation services to traditional statement of work-based
services.
For further information, visit:
<
>
Knowledge Portal
The Knowledge Portal allows users to search for SonicWALL
documents based on the following types of search tools:
•
Browse
•
Search for keywords
•
Full-text search
For further information, navigate to the
Support
>
Knowledge
Portal
page at:
<
>
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SonicWALL TZ 100/200 Series Getting Started Guide
Page 61
Onboard Help
SonicOS features a dynamic Onboard Help in the form of
helpful tooltips that appear over various elements of the GUI
when the mouse hovers over them. Elements that display these
tooltips include text fields, radio buttons, and checkboxes.
SonicWALL Live Product Demos
The SonicWALL Live Demo Site provides free test drives of
SonicWALL security products and services through interactive
live product installations:
•
Unified Threat Management Platform
•
Secure Cellular Wireless
•
Continuous Data Protection
•
SSL VPN Secure Remote Access
•
Content Filtering
•
Secure Wireless Solutions
•
Email Security
•
SonicWALL GMS and ViewPoint
For further information, visit:
<
>
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User Forums
User Forums
The SonicWALL User Forums is a resource that provides users
the ability to communicate and discuss a variety of security and
appliance subject matters. In this forum, the following
categories are available for users:
•
Content Security Manager topics
•
Continuous Data Protection topics
•
Email Security topics
•
Firewall topics
•
Network Anti-Virus topics
•
Security Services and Content Filtering topics
•
SonicWALL GMS and Viewpoint topics
•
SonicPoint and Wireless topics
•
SSL VPN topics
•
TZ 200 / Wireless WAN - 3G Capability topics
•
VPN Client topics
•
VPN site-to-site and interoperability topics
For further information, visit:
<
>
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SonicWALL TZ 100/200 Series Getting Started Guide
Page 63
Training
SonicWALL offers an extensive sales and technical training
curriculum for Network Administrators, Security Experts and
SonicWALL Medallion Partners who need to enhance their
knowledge and maximize their investment in SonicWALL
Products and Security Applications. SonicWALL Training
provides the following resources for its customers:
•
E-Training
•
Instructor-Led Training
•
Custom Training
•
Technical Certification
•
Authorized Training Partners
For further information, visit:
<
>
19216811.live