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Testing Connectivity to a Destination Address
To test the Gateway’s connectivity to a destination address:
1. In the Network Diagnostic Tools page, under
Test Connectivity Results
, enter the IP address of a
known working site in the
Destination Address
field.
Note:
This procedure assumes that the destination address you enter is valid and operational.
2. Click the
TEST CONNECTIVITY
button. A message appears with the results. Click
OK
to remove the
message. The
Packets Sent
and
Packets Received
counters show the number of packets sent and
received during the test.
If the test succeeds, the destination you are having difficulty reaching is alive and physically reachable.
If there are routers between the Gateway and the destination and you are having difficulty reaching, the
problem might be at one of the routers.
If the Gateway sent packets to a destination address, but did not receive any back, an error message
appears; click
OK
to clear the message and confirm that you typed a valid destination address.
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Restore/Reboot Page
Path:
Troubleshooting > Restore/Reboot
The Restore / Reboot page provides buttons for performing the following activities:
REBOOT
= restarts the Gateway, but keeps overrides made to the factory default settings.
RESET WI-FI Router
= removes overrides made to the Gateway’s Wi-Fi router settings only and
returns those settings to their default values. All other Gateway settings remain unchanged.
RESTORE WIFI SETTINGS
= removes overrides made to the Gateway’s wireless settings and
returns the wireless settings to their default values. All other Gateway settings remain unchanged.
RESTORE FACTORY SETTINGS
= removes overrides made to all Gateway settings, including
passwords, parental controls, and firewall, and returns the Gateway to its factory default values.
Figure 53. Restore / Reboot Page
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Change Password Page
Path :
Troubleshooting > Change Password
The Change Password page lets you change the password used to log in to the Gateway’s Web
interface. For security, we recommend you change the default log in password the first time you log in to
the Web management interface to protect the Gateway against unauthorized users.
This page is also available by clicking the
Change Password
link at the top-right area of the Web
management interface.
Note:
To change the Wi-Fi password, use the Gateway > Connection > WiFi page (see “Editing
Private Wi-Fi Network Settings” on page 36).
Figure 54. Change Password Page
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Table 25. Change Password Options
Option
Description
Current Password
Enter the current case-sensitive password. For security purposes, every typed character is
masked as a dot (
).
New Password
Enter the new case-sensitive password you want to use. The new password is case sensitive
and can contain from 8 to 20 alphanumeric characters, but no spaces or special characters. For
security purposes, every typed character is masked as a dot (
).
Re-enter New Password
Enter the same case-sensitive password you typed in the New Password field. For security
purposes, every typed character is masked as a dot (
).
SAVE Button
After configuring the settings on this page, click this button to save your settings.
CANCEL Button
Click this button to discard your changes on this page and return to the previous page settings.
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Appendix A -
Wall-Mounting the Gateway
You can mounted the Gateway a wall by hanging the unit along its width using the two wall mount
keyholes on the side of the unit.
WARNING:
The Gateway should be wall mounted to concrete or plaster-wall-board. Before
drilling holes, check the structure for potential damage to water, gas, or electric lines.
1. Use 3.5 mm x 40-50 mm (#6 x 1.5 to2 inches) pan head screws with a maximum screw head
diameter of 6.5 mm (0.25 inches) to mount the Gateway.
2. Use a center punch to mark the location on the wall for each mounting screw. The screws must be
oriented horizontal to each other and spaced at 101.6 mm (4 inches) on center.
3. Drill holes to a depth and diameter appropriate for the size and type of hardware you have selected.
4. Using a screwdriver, turn each screw until the head protrudes from the wall so that there is a
distance of 12.5 mm (0.5 inches) between the wall and the underside of the screw head.
5. Orient the Gateway with the mounting keyholes above the mounting screws, and then slide the
Gateway down so it stops against the top of the keyhole opening.
6.
Reconnect the coaxial cable and Ethernet cables. Reconnect the power cord to the Gateway and the
electrical outlet.
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