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Managing Your SmartRG™ Gateway
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Configure User Logins
SmartRG gateways support the following user roles:
-
admin
–
unrestricted access by a PC connected to a LAN port
-
support
–
unrestricted access by an ISP technician connected through the managed WAN
interface
To change user passwords:
1.
Select
Management -> Access Control -> Passwords.
2.
Enter the username (admin
–
or- support).
3.
Enter the old password and the new password.
4.
Click Apply/Save.
NOTE
Default username/password values are:
-
admin/admin (when accessed from the LAN)
–
and-
-
support/support (when accessed from the WAN)
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Reset the Gateway
Hardware Reset
Reset the gateway by inserting a paper clip or similar tool into the reset switch hole located on
either the rear or the bottom of the gateway (depending upon model).
Press the switch briefly to
reset the device.
Hardware Reset (to Factory Default Settings)
To reset the gateway to its factory default settings press the reset switch for 6 to 8 seconds. After
releasing the reset switch the gateway will continue booting with a factory default configuration.
IMPORTANT
Pressing the reset switch for more than 10 seconds causes the SmartRG gateway to
reset into its
boot image
rendering the gateway non-functional. This condition can be
detected by:
the inability to access the SmartRG
gateway’s user interface using your
web browser
–
and-
the inability to properly establish a WAN connection
To correct this condition simply cycle power on the gateway.
Software Reset
To reset the gateway
using the SmartRG gateway’s
web UI:
1.
Select
Management -> Reboot.
2.
Click Reboot.
NOTE
Software resets, hardware resets and power cycles behave identically.
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Troubleshooting
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Troubleshooting
Accessing System Logs
To configure the System Log for use during troubleshooting efforts:
1.
Select
Management -> System Log.
2.
Click Configure System Log.
Figure 48 Configuring the System Log for Use In Troubleshooting
3.
Select the “Log Level” from the drop down list. “Debugging” provides the greatest level of
log detail.
4.
Select the “Display Level” from the drop down list. “Debugging” provides the greatest level
of display detail.
5.
Click Apply/Save.
NOTE
Gateway logs can be sent to a remote server for storage. To configure the remote
“Mode” select “Remote” from the drop down list and configure the remote server’s IP
address and UDP port number.
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Executing Diagnostics
To execute the SmartRG’s interface diagnostics:
1.
Select
Diagnostics.
Monitoring Traffic on the WAN Interface (Port Mirroring)
Monitoring traffic on the WAN interface can be difficult as intervening equipment between the
access gear and the gateway is necessary to provide a monitoring point for your work station. To
simplify WAN traffic monitoring SmartRG gateways provide the capa
bility of “mirroring” WAN traffic
to any of the gateway’s Ethernet LAN ports.
To configure the SmartRG gateway for port mirroring:
1.
Enter the URL for the “Port Mirroring” hidden page into your browser: <LAN IP
Address>/admin/engdebug.cmd
.
2.
Click the Enable check box.
3.
Select the target LAN port from the Mirror Interface dropdown box.
4.
Click Apply/Save.
Figure 49 Configuring Port Mirroring to Monitor WAN Interface Traffic
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Contacting SmartRG Technical Support
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Contacting SmartRG Technical Support
For technical support contact:
Support
Monday
–
Friday, 5am-6pm Pacific Time (UTC-8:00)
1-360-859-1780
1-877-486-6210 (Toll free from the US & Canada)
19216811.live