Managing Your SmartRG™ Gateway

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Configure User Logins

SmartRG gateways support the following user roles:

-

admin

–

unrestricted access by a PC connected to a LAN port

-

support

–

unrestricted access by an ISP technician connected through the managed WAN

interface

To change user passwords:

1.

Select

Management -> Access Control -> Passwords.

2.

Enter the username (admin

–

or- support).

3.

Enter the old password and the new password.

4.

Click Apply/Save.

NOTE

Default username/password values are:

-

admin/admin (when accessed from the LAN)

–

and-

-

support/support (when accessed from the WAN)

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Reset the Gateway

Hardware Reset

Reset the gateway by inserting a paper clip or similar tool into the reset switch hole located on

either the rear or the bottom of the gateway (depending upon model).

Press the switch briefly to

reset the device.

Hardware Reset (to Factory Default Settings)

To reset the gateway to its factory default settings press the reset switch for 6 to 8 seconds. After

releasing the reset switch the gateway will continue booting with a factory default configuration.

IMPORTANT

Pressing the reset switch for more than 10 seconds causes the SmartRG gateway to

reset into its

boot image

rendering the gateway non-functional. This condition can be

detected by:



the inability to access the SmartRG

gateway’s user interface using your

web browser

–

and-



the inability to properly establish a WAN connection

To correct this condition simply cycle power on the gateway.

Software Reset

To reset the gateway

using the SmartRG gateway’s

web UI:

1.

Select

Management -> Reboot.

2.

Click Reboot.

NOTE

Software resets, hardware resets and power cycles behave identically.

Troubleshooting

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Troubleshooting

Accessing System Logs

To configure the System Log for use during troubleshooting efforts:

1.

Select

Management -> System Log.

2.

Click Configure System Log.

Figure 48 Configuring the System Log for Use In Troubleshooting

3.

Select the “Log Level” from the drop down list. “Debugging” provides the greatest level of

log detail.

4.

Select the “Display Level” from the drop down list. “Debugging” provides the greatest level

of display detail.

5.

Click Apply/Save.

NOTE

Gateway logs can be sent to a remote server for storage. To configure the remote

“Mode” select “Remote” from the drop down list and configure the remote server’s IP

address and UDP port number.

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Executing Diagnostics

To execute the SmartRG’s interface diagnostics:

1.

Select

Diagnostics.

Monitoring Traffic on the WAN Interface (Port Mirroring)

Monitoring traffic on the WAN interface can be difficult as intervening equipment between the

access gear and the gateway is necessary to provide a monitoring point for your work station. To

simplify WAN traffic monitoring SmartRG gateways provide the capa

bility of “mirroring” WAN traffic

to any of the gateway’s Ethernet LAN ports.

To configure the SmartRG gateway for port mirroring:

1.

Enter the URL for the “Port Mirroring” hidden page into your browser: <LAN IP

Address>/admin/engdebug.cmd

.

2.

Click the Enable check box.

3.

Select the target LAN port from the Mirror Interface dropdown box.

4.

Click Apply/Save.

Figure 49 Configuring Port Mirroring to Monitor WAN Interface Traffic

Contacting SmartRG Technical Support

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Contacting SmartRG Technical Support

For technical support contact:

Support

Monday

–

Friday, 5am-6pm Pacific Time (UTC-8:00)

1-360-859-1780

1-877-486-6210 (Toll free from the US & Canada)

[email protected]