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Reset the Gateway

Hardware Reset

Reset the gateway by inserting a paper clip or similar tool into the reset switch hole located on

either the rear or the bottom of the gateway (depending upon model).

Press the switch briefly to

reset the device.

Hardware Reset (to Factory Default Settings)

To reset the gateway to its factory default settings press the reset switch for 4 to 5 seconds starting

at power up. After releasing the reset switch the gateway will continue booting with a factory

default configuration.

IMPORTANT

Pressing the reset switch for more than 6 seconds causes the SmartRG gateway to

reset into its

boot image

rendering the gateway non-functional. This condition can be

detected by:



the inability to access the Sma

rtRG gateway’s user interface using your

web browser

–

and-



the inability to properly establish a WAN connection

To correct this condition simply cycle power on the gateway.

Software Reset

To reset the gateway

using the SmartRG gateway’s

web UI:

1.

Select

Management -> Reboot.

2.

Click Reboot.

NOTE

Software resets, hardware resets and power cycles behave identically.

Troubleshooting

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Troubleshooting

Accessing System Logs

To configure the System Log for use during troubleshooting efforts:

1.

Select

Management -> System Log.

2.

Click Configure System Log.

Figure 46 Configuring the System Log for Use In Troubleshooting

3.

Select the “Log Level” from the drop down list. “Debugging” provides the greatest level of

log detail.

4.

Select the “Display Level” from the drop down list. “Debugging” provides the greatest level

of display detail.

5.

Click Apply/Save.

NOTE

Gateway logs can be sent to a remote server for storage. To configure the remote

“Mode” select “Remote” from the drop down list and configure the remote server’s IP

address and UDP port number.

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Executing Diagnostics

To execute the SmartRG’s interface diagnostics:

1.

Select

Diagnostics.

Technical Support

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Technical Support

For technical support contact:

Support

Monday

–

Friday, 5am-6pm Pacific Time (UTC-8:00)

1-360-859-1780

1-877-486-6210 (Toll free from the US & Canada)

[email protected]