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Page 31 / 40 Scroll up to view Page 26 - 30
31
Icon Guide
1
Icon
Status
What it means
Power
Off
No power to the Sky Hub. Check the black power
cable is plugged in and switched on at the mains
White solid
Sky Hub is powered on
White flashing
Sky Hub is upgrading software. Do not
disconnect. If the icon has been flashing for
more than 1 hour power cycle the Sky Hub
Amber solid
Sky Hub fault. Power cycle the Sky Hub
and contact Sky Technical Support on
03442 410 515, if persistent
Amber flashing
Sky Hub is in recovery mode. Contact Sky
Technical Support
Internet
Off
No Internet connection. Check that the grey DSL
cable is correctly connected between the Sky
Hub and the master phone socket
Amber flashing
Sky Hub is trying to sync. If the icon has been
flashing more than 1 hour, power cycle the Sky
Hub
Amber solid
Sky Hub is trying to authenticate. If the icon
remains amber for more than 1 hour, power cycle
the Sky Hub
White solid
Sky Hub has an internet connection
Page 32 / 40
32
Icon
Status
What it means
Wireless
Off
Wireless is disabled. Log in to the Sky Hub to
enable the wireless connection. See page 34
for Sky Hub login details
White solid
Wireless is enabled. See pages 18-25 on how
to set up a wireless connection
Amber flashing
(slow flash)
WPS in progress
Amber flashing
(rapid flash)
WPS error. Re-start WPS session by pressing
and holding the WPS button
on your
Sky Hub for 2 seconds
Amber solid (5 minutes)
WPS successful
Sky±HD
Off
No connection to Sky±HD box . Ensure the
Sky±HD box is switched on.
If using a wireless connection, make sure
your wireless device is turned on and working
properly.
If using a wired connection, make sure the
Ethernet cable is properly connected between
the Sky Hub and the Sky±HD box
White solid
Sky±HD box and Sky Hub are connected
Page 33 / 40
33
1. Check your broadband activation date
You can find this on the top of your Sky Hub
packaging – you won’t be able go online before
this date.
2. Check your broadband connection is set
up correctly
Make sure that you’ve plugged in microfilters
between the master phone socket and any
other connections – refer back to the ‘unplug’
and ‘plug in’ sections of this ‘Set Up Guide’ for
step by step instructions.
3. Check your power
light is white
The power light
should be white, if not
check the power supply is plugged in and
switched on at the mains.
4. Check your wireless (Wi-Fi) is turned on
If you are connecting wirelessly make sure your
computer (device) has wireless switched on.
If you’re unsure where to find this refer to the
manufacturer’s guide.
5. Check you’ve entered your wireless
details correctly
Make sure you’ve selected the correct wireless
network from the list and entered your password
in
CAPITAL
letters – no numbers. If you are asked
for a PIN, this will be eight numbers. You can find
your wireless details on the inside of your
Sky Hub packaging, the ‘Connect’ card or
on the back of your Sky Hub.
6. For best performance leave your Sky Hub
switched on
It’s important to leave your Sky Hub permanently
switched on so we can continue to provide the
best speeds supported with a reliable connection.
Still not working?
If you’ve followed all the steps in this guide and are
still experiencing difficulties, try a wired connection
using your Ethernet cable (page 24) and go online
sky.com/help
where you can find more detailed
steps, videos and additional help like connecting
game consoles and smart phones. Or call
Sky Technical Support on
03442 410 515
.
Help
2
Experiencing difficulties?
This checklist covers the most
common solutions should you be having problems connecting.
Page 34 / 40
34
If you’re an expert user, who wants to
update your preferences or firewall, you
can access your Sky Hub control panel by
doing the following:
•
Open up the Internet Explorer window or
any other internet browser that you use
•
In the address bar of the web browser,
type in
which will take
you to the Sky Broadband set up page
•
In the username field, type in your
username and password
•
The default login is (lowercase):
Username:
admin
Password:
sky
Click
OK
Advanced users
3
Sky Hub login
Page 35 / 40
35
Your Sky Hub has been manufactured to meet
international safety standards, but you must
take care if you want it to perform properly
and safely.
It’s important that you read this
section completely, especially the ‘Warnings
and Cautions’ instructions.
You should follow
the instructions set out in your Set Up Guide.
If you’ve any doubts about the Set Up process,
operation or safety of your Sky Hub, please
contact Sky.
Warnings and cautions
Remember that contact with 230V AC mains
can be lethal or can cause a severe electric
shock.
To avoid this risk:
• Never remove the cover of your Sky Hub.
There are no user-serviceable parts inside,
but there are some high-voltage live parts
• Don’t attempt to repair your Sky Hub. Instead,
please contact Sky Customer Services
• If you move your Sky Hub between locations
at different temperatures, allow it to reach
room temperature before you connect it to
the mains supply
• Make sure that all electrical connections are
properly made
• Don’t connect your Sky Hub to the mains
supply until you have properly connected all
the other cables
• Disconnect your Sky Hub from the mains
supply before you disconnect any other
equipment from its rear panel
• Never push anything into holes, slots or other
openings in the casing of your Sky Hub
• Your Sky Hub is intended for use in moderate
climates. Don’t use or store your Sky Hub box
in hot, cold, damp or dusty places
• In order to ensure a free flow of air around
your Sky Hub, allow at least 10cm of space
above and on all sides. Don’t cover any
ventilation holes and slots
Using your
equipment safely
4

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