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Resources
123
Resources
●
Static DHCP features
The steps to finding the IP address of a device vary, depending on your operating system.
Windows
1.
Open a command prompt window.
±
Click
Start
and
Run
.
±
Type
cmd
or
command
, and click
OK
.
2.
At the command prompt, type
ipconfig
and press
Enter
.
3.
Write down the IP Address for the entry that relates to the wireless network connection. (The
IP address might be listed under “Ipv4 Address,” or something similar.)
Mac OS X
1.
From the Apple menu (
), select
System Preferences
.
2.
Select
Network
.
3.
Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Please see the user documentation for your operating system or computer.
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Section 6D
Troubleshooting Tips
²
General Tips (page 124)
²
LCD Is Dark (page 125)
²
Insufficient Signal Strength (page 125)
²
Messages Displayed on the Device LCD (page 125)
²
Cannot Connect to Wi-Fi (page 127)
²
Cannot Connect Through USB (page 128)
²
Cannot Display the Home Page (page 128)
²
Cannot Connect to the 3G or 4G Network (page 129)
²
Location Services Aren’t Working or Don’t Seem to Be Available (page 129)
²
GPS Fix Not Available (page 130)
²
Cannot Check for Updates (page 130)
²
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds (page 130)
General Tips
●
Check the system events log. (See “Exporting System Events” on page 110.)
●
If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See “Requirements for a USB Tethered
Connection” on page 26 and “Making a Tethered Connection” on page 27.)
●
Go to
www.virginmobileusa.com/help-support
to access troubleshooting and other resources.
●
The knowledge base at the Sierra Wireless website (
www.sierrawireless.com/support/
customer_help.aspx
) may also be useful.
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LCD Is Dark
The following table describes situations that can cause the LCD to be dark (that is, not displaying
any text or icons), and recommends actions.
If the LCD is still dark, use the micro-USB cable to connect the device to the AC charger or to a
computer.
Insufficient Signal Strength
If you have insufficient signal strength, the icon
is displayed on the left side of the home page.
Insufficient signal strength may occur because:
●
You are outside a 3G or 4G coverage area.
●
Your device’s internal antenna is pointing in the wrong direction.
●
You are in or near a structure that is blocking the signal.
●
You are near a device that is causing radio signal interference.
●
A network or account problem is preventing you from obtaining service.
See also “Improving Signal Strength” on page 120.
Messages Displayed on the Device LCD
See also “SD Card Error” on page 35.
3G Activation Failed
1.
Make sure you’re in 3G coverage and the signal strength is strong.
2.
Turn the device off and on. (See “Turning Your Device Off” on page 14 and “Turning Your
Device On” on page 13.)
Device state
LCD state
Your action
On
Off
(
Advanced
Settings > Device > Display >
LCD Backlight
is set to “Off”)
Turn on the LCD: set
LCD Backlight
to “On.”
On
On, but dormant (inactivity timeout)
Briefly press the power button
on the device.
Off
Off
Turn the device on:
●
Make sure a battery is inserted into the device.
●
Press the power button
on the device until the
device turns on.
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3.
If the “Activation failed” message is still displayed, contact Customer Service and have the
following available:
±
Your billing information.
±
ESN of the device (displayed on the packaging, inside the battery compartment, and at
Advanced Settings > Device > About
).
Connecting to 3G/4G
1.
Check the signal strength. If it is weak, try the tips in “Improving Signal Strength” on page 120.
2.
Try a different Connection Preferences setting. (See “Mobile Broadband Information and
Settings” on page 41.)
3.
Turn the device off and on. (See “Turning Your Device Off” on page 14 and “Turning Your Device
On” on page 13.)
4.
If you’re still unable to connect to 3G or 4G, contact your service provider.
Connection Error
´
Note the error message and number displayed on the LCD and contact your service provider.
Device Activation Required
If the LCD displays this message, start the Activation Wizard and go through it. To do this:
1.
Make sure you’re logged in to the home page.
2.
Do one of the following:
±
Click the
Activation wizard
button.
— or —
a.
Click the alerts icon to display the alert window.
b.
If more than one alert is available, use the
and
buttons (at the top of the alert window)
to browse to the alert.
c.
In the 3G Activation Required alert window, click
Activate now
.
The Activation Wizard is displayed.
3.
Follow the onscreen instructions.
Searching for Network
The LCD displays this message until a 3G or 4G network is acquired.
If this message persists, see the tips in “Cannot Connect to the 3G or 4G Network” on page 129.
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Update Failed
If this message appears on the device LCD or in the Software Update Available alert window (after
you’ve attempted the update):
1.
Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
2.
Retry the update.
3.
If the “Update failed” message is still displayed, contact your service provider.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Overdrive Pro 3G/4G Mobile Hotspot,
make sure that:
●
The maximum number of Wi-Fi users has not been reached. (To determine the number of
connected Wi-Fi users and set the maximum, see “Wi-Fi Users Information and Settings” on
page 43.)
●
You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-Fi
password. If the Wi-Fi Password Reminder feature is enabled (page 86), you can use it to
display the SSID and Wi-Fi password on the device LCD.
●
Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi Password
Reminder feature is enabled (page 86), you can use it to display the SSID and Wi-Fi password
on the device LCD.
●
Nobody is connected through the micro-USB cable when
When connected to USB
is selected
(for
Advanced Settings > Wi-Fi > Network > Disable Wi-Fi
).
●
Always
is not selected (for
Advanced Settings > Wi-Fi > Network > Disable Wi-Fi
).
●
Your computer supports the type of Wi-Fi security that the network is set to use.
●
Your computer supports Wi-Fi 802.11g (if
Basic Rate
is set, in
Advanced Settings > Wi-Fi >
Security
, to
802.11g only
).
●
Your computer has not been blocked through MAC filtering. (See “Specifying Computers That
Are Not Allowed to Access the Network” on page 88.)
Note:
If you’ll be using USB for data transfer (and not just for charging the device), you must install the
device driver. (See “Making a Tethered Connection” on page 27.)
Note:
All the devices used with the Overdrive Pro 3G/4G Mobile Hotspot must support the selected security
type.
Tip:
If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See “Requirements for a USB Tethered Connection”
on page 26 and “Making a Tethered Connection” on page 27.)
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