Welcome to Your Device Window - Select an Option . . . . . . . . . . . . . . . . . . .112

Section 6: Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6A.

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Visiting the Virgin Mobile Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Contacting Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

6B.

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

How Can I Tell I’m Connected to 3G or 4G? . . . . . . . . . . . . . . . . . . . . . . . . . . .115

How Do I Connect to Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

What Do I Do if I Forget the Wi-Fi Password? . . . . . . . . . . . . . . . . . . . . . . . . . .116

What Do I Do if I Forget the Administrator Password? . . . . . . . . . . . . . . . . . . .116

What Do I Do if the Home Page Displays “Charging paused”? . . . . . . . . . . .117

If the Connection is “Always On,” Am I Always Being Billed?. . . . . . . . . . . . .117

Questions About GPS and Location Services . . . . . . . . . . . . . . . . . . . . . . . . . .117

How Do I Access My Corporate Network Through a VPN?. . . . . . . . . . . . . . .118

Are Terminal Sessions Supported?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

6C.

Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Device Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Improving Signal Strength. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Improving Wi-Fi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Security Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Finding the MAC Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Finding the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

6D.

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

General Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

LCD Is Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Insufficient Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Cannot Connect to Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Cannot Connect Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Cannot Display the Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Cannot Connect to the 3G or 4G Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

The Device Seems to Have Stopped Charging. . . . . . . . . . . . . . . . . . . . . . . . .129

Location Services Aren’t Working or Don’t Seem to Be Available . . . . . . . . .129

GPS Fix Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds . . . . . .130

Section 7: Technical Specifications, Safety Information, and Regulatory Information

131

7A.

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

LED Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . .132

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Mechanical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

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7B.

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

7C.

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

7D.

Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

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Section 1

Getting Started

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2

Getting Started

Section 1A

About This Guide

Your device allows you to easily connect to the Internet and to share your 3G or 4G connection.

This user guide is designed to provide you with all the information you need to install and use your

Overdrive Pro™ 3G/4G Mobile Hotspot by Sierra Wireless.

●

Section 1 (which you are reading) lists the system requirements for using the device.

●

Section 2 describes the buttons, connectors, and other components of the device. (See “Your

Device” on page 5.)

●

Section 3 provides step-by-step instructions for setting up the device. (See “Getting Your Device

Ready” on page 19.)

●

Section 4 describes common tasks for your device. (See “Using Your Device” on page 25.)

●

Section 5 describes advanced configuration of the device and the browser interface. (See

“Settings” on page 65.)

●

Section 6 contains frequently asked questions, troubleshooting tips, and resources for getting help.

(See “Resources” on page 113.)

●

Section 7 lists the electrical, radio frequency, and other parameters of the device for those who

require technical information, as well as safety information, regulatory information, and legal

information. (See “Technical Specifications, Safety Information, and Regulatory Information” on

page 131.)

Note:

The printed basic guide that comes with the device should be sufficient for most installations.

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