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Page 6 / 174 Scroll up to view Page 1 - 5
Welcome to Your Device Window - Select an Option . . . . . . . . . . . . . . . . . . .112
Section 6: Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
6A.
More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Visiting the Virgin Mobile Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Contacting Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
6B.
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
How Can I Tell I’m Connected to 3G or 4G? . . . . . . . . . . . . . . . . . . . . . . . . . . .115
How Do I Connect to Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
What Do I Do if I Forget the Wi-Fi Password? . . . . . . . . . . . . . . . . . . . . . . . . . .116
What Do I Do if I Forget the Administrator Password? . . . . . . . . . . . . . . . . . . .116
What Do I Do if the Home Page Displays “Charging paused”? . . . . . . . . . . .117
If the Connection is “Always On,” Am I Always Being Billed?. . . . . . . . . . . . .117
Questions About GPS and Location Services . . . . . . . . . . . . . . . . . . . . . . . . . .117
How Do I Access My Corporate Network Through a VPN?. . . . . . . . . . . . . . .118
Are Terminal Sessions Supported?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
6C.
Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Device Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Improving Signal Strength. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Improving Wi-Fi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Security Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Finding the MAC Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Finding the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
6D.
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
General Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
LCD Is Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Insufficient Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Cannot Connect to Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Cannot Connect Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Cannot Display the Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Cannot Connect to the 3G or 4G Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
The Device Seems to Have Stopped Charging. . . . . . . . . . . . . . . . . . . . . . . . .129
Location Services Aren’t Working or Don’t Seem to Be Available . . . . . . . . .129
GPS Fix Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds . . . . . .130
Section 7: Technical Specifications, Safety Information, and Regulatory Information
131
7A.
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
LED Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . .132
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Mechanical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
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7B.
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
7C.
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
7D.
Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
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Page 8 / 174
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Page 9 / 174
Section 1
Getting Started
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Page 10 / 174
2
Getting Started
Section 1A
About This Guide
Your device allows you to easily connect to the Internet and to share your 3G or 4G connection.
This user guide is designed to provide you with all the information you need to install and use your
Overdrive Pro™ 3G/4G Mobile Hotspot by Sierra Wireless.
●
Section 1 (which you are reading) lists the system requirements for using the device.
●
Section 2 describes the buttons, connectors, and other components of the device. (See “Your
Device” on page 5.)
●
Section 3 provides step-by-step instructions for setting up the device. (See “Getting Your Device
Ready” on page 19.)
●
Section 4 describes common tasks for your device. (See “Using Your Device” on page 25.)
●
Section 5 describes advanced configuration of the device and the browser interface. (See
“Settings” on page 65.)
●
Section 6 contains frequently asked questions, troubleshooting tips, and resources for getting help.
(See “Resources” on page 113.)
●
Section 7 lists the electrical, radio frequency, and other parameters of the device for those who
require technical information, as well as safety information, regulatory information, and legal
information. (See “Technical Specifications, Safety Information, and Regulatory Information” on
page 131.)
Note:
The printed basic guide that comes with the device should be sufficient for most installations.
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