58

Using Your Device

Manually Checking for Updates

1.

Log in to the home page.

2.

Make sure you’re connected to 3G or 4G.

3.

Click

Advanced Settings

(

).

4.

Click

Device > Basic

.

5.

Click

Check for updates now

. (The message next to the button indicates whether updates are

available.)

Installing the updates

To install available updates, after you’ve manually checked for updates:

1.

Make sure your device is connected to the AC charger or computer through the micro-USB

cable.

2.

Click

Update options

.

3.

Read the information in the Software Installation Options window.

4.

To install the update, click

Download and install now

.

— or —

If you are not in a strong signal area, make a note of the URL displayed in the window and click

I’ll get the update later

. At a later time, access the URL to download the update to your computer,

and then follow the steps in “Upgrading Firmware From a File” on page 59.

5.

When the installation is complete, reconnect to Wi-Fi. (See “How Do I Connect to Wi-Fi?” on

page 115.)

Note:

During installation of the update:

• DO NOT turn off or unplug the device.

• Your Wi-Fi and Internet connections won’t be available.

When the installation is complete, you will need to reconnect to Wi-Fi. (See “How Do I Connect to

Wi-Fi?” on page 115.)

Note:

If you’ll be using USB for data transfer (and not just for charging the device), you must install the

device driver. (See “Making a Tethered Connection” on page 27.)

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Using Your Device

59

Upgrading Firmware From a File

Use this option when you have an updated firmware file that you’ve, for example, downloaded

from the Virgin Mobile or Sierra Wireless website.

To upgrade the device firmware from a file:

1.

Log in to the home page.

2.

Make sure

When connected to USB

is selected (for

Disable Wi-Fi

). (See “Disabling Wi-Fi When

Connected Through USB” on page 90.)

3.

Make sure your device is connected to the AC charger or computer through the micro-USB

cable.

4.

Click

Advanced Settings

(

).

5.

If you want to later confirm that the upgrade was successful, write down the current version

information (shown in

Device > About

):

±

Software version

±

Firmware version (in the 3G Information section)

±

Firmware version (in the 4G Information section)

6.

Click

Device > Basic

.

7.

Optionally, save the current configuration (recommended).

±

Click

Export

.

±

Save the file. Note the filename and path.

8.

Click the

Browse

button next to the

Update Firmware From File

field, and click the firmware

file to upload to the device.

9.

Click

Update

.

Please wait while the upgrade occurs; this may take several minutes. The device LCD shows

the upgrade status. The device will restart (possibly several times).

Once the upgrade is complete, the LCD device shows the usual icons and text (for example,

the device name).

10.

Compare the current version information (in

Device > About

) to the values you wrote down in

step 5 to confirm that the upgrade was successful.

11.

If you’ve saved the current configuration, reload it.

±

Click the

Browse

button next to the

Import Router Settings

field, and click the file you’ve

saved.

±

Click

Import

.

12.

Reconnect to Wi-Fi. (See “How Do I Connect to Wi-Fi?” on page 115.)

Note:

During installation of the update:

• DO NOT turn off or unplug the device.

• Your Wi-Fi and Internet connections won’t be available.

When the installation is complete, you will need to reconnect to Wi-Fi. (See “How Do I Connect to

Wi-Fi?” on page 115).

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60

Using Your Device

Section 4J

Viewing Device Information

To view information about your device:

1.

Log in to the home page.

2.

Click

Advanced Settings

(

).

3.

Click

Device > About

.

The following information is displayed:

●

Model Number

— This is the manufacturer’s model of your device.

●

Activation Status

— This field reflects whether 3G is activated.

●

Manufacturer

— This is the company that made your device.

●

Activation Date

— This is the date that the 3G modem was first activated.

●

Software Version

— This is the firmware version for the routing hardware of the device.

●

Network Operator

— This field shows the carrier that your device was activated with.

●

Reconditioned Status

— This field indicates whether your device has been returned for service or

repair and reconditioned (if applicable).

●

Wi-Fi Firmware Version

— This is the firmware version for the Wi-Fi access point of the device.

●

Reconditioned Date

— This field indicates the date that your device has been reconditioned (if

applicable).

●

Router PRI Version

— This is the PRI version for the routing hardware of the device. The PRI (Product

Release Instructions) is a file that contains the settings used to configure wireless products for a

particular service provider, customer, or purpose.

●

Total Bytes

— This is the amount of data transferred over the 3G network during the lifetime of the

device.

●

MDN

(Mobile Directory Number) — This is a 10-digit phone number.

●

ESN

or

MEID

(3G).

The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G

component of the device.

The MEID (Mobile Equipment Identifier) is the unique second-generation serial number assigned to

the 3G component of the device.

●

PRL Version

— The PRL (Preferred Roaming List) is an account configuration item set by your

service provider. It controls the radio channels and network carrier used by the 3G modem.

●

PRI Version

— This is the PRI version of the 3G component of the device.

Note:

4G information is not available if

WAN mode

is “3G only.” (

WAN mode

is in

Advanced

Settings > WAN > Setup

.)

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Using Your Device

61

●

Firmware Version

— This is the firmware version of the 3G component of the device.

●

Total Bytes

— This is the amount of data transferred over the 4G network during the lifetime of

the device.

●

Firmware Version

— This is the firmware version of the 4G component of the device.

●

MAC Address

— This is the MAC address of the 4G module. Each wireless device has a unique

MAC address (assigned by its manufacturer).

●

Plan Version

— This is the version information of your 4G channel plan, which determines the

frequencies to scan and 4G networks to detect.

The window also has buttons to:

●

Save the information to a text file.

●

Reset the 3G and 4G configuration of the device to default settings (

Reset Device to Factory

Defaults

). (See “Resetting the 3G and 4G Configurations to Default Settings” on page 92.)

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62

Using Your Device

Section 4K

Reset Button

²

Restarting the Device (page 63)

The reset button is inside the hole located near the battery compartment as shown below.

For information on using this button, see “Restarting the Device” (page 63) and “Resetting the

Software to Default Settings (Through the Reset Button)” (page 106).

8ESET BUTTON

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