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Page 31 / 36 Scroll up to view Page 26 - 30
Sagemcom F@st 5260
Chapter 4:
Administration
30
through the Web GUI or
the reset button
1.
Log in to the Web GUI.
2. Click on Router Settings.
3. Select Maintenance tab.
4.
Under Reset section, click on Reset button. The router
will reboot to complete the factory reset.
5. Click Ok.
Reset Button
The reset button is located on the left side panel of the router.
Press and hold the button for 15 seconds or more for factory
reset.
Note: The Power indicator light on the right hand side of the
front of the router will turn off to indicate that the factory reset
function is being performed. The router will then reboot to
complete the factory reset.
CAUTION:
Restoring Factory Defaults will erase customized
router settings.
Ensure that you backup customized
settings before continuing.
Page 32 / 36
Sagemcom F@st 5260
Chapter 5:
Troubleshooting
31
Chapter 5: Troubleshooting
This chapter provides information on how to resolve some
common problems you may encounter with your router.
Problem 1:
Indicator lights are not turning on.
There are a number reasons as to why an indicator light would
be inactive.
Please review the icons below to resolve issues
you may be experiencing.
The Power indicator should be a
solid green when the router is
powered on.
If the Power indicator
light is off:
Check the Power Switch on the back panel of the
router and ensure that it is switched on.
Check the provided Power Adapter.
If it is
plugged in and there is power running through it,
then its indicator light should be a solid green.
Check the electrical outlet that the Power Adapter
is plugged into to see if it is providing power.
You
can check this by plugging another device into it.
The USB indicator light is off by
default.
It will only turn on if a USB
device is connected to your router.
If
the USB indicator light is off
and
you
have a USB device attached to it:
Check your USB device and ensure that it is
powered on and it supports USB 2.0 or USB 1.1.
For printers:
Unplug and re-plug the printer.
Some printers need to be turned on and off after
changing the hosts to which they are connected.
If it remains unchanged, check to ensure that the
printer supports IPP (Internet Printing Protocol),
which is required to share the printer within your
network.
For storage devices:
Unplug and re-plug the
device.
Some disk drives require external power
to connect by USB.
Should this be the case,
ensure that your drive is connected.
Otherwise,
please ensure that your device is not drawing
more than the maximum current allowed by the
USB 2.0 standard.
The WPS indicator light is off by
default.
It will only turn on if you
have enabled WiFi Protected Setup
on your network through the Web
GUI.
Note:
The WPS light applies to
both 2.4 GHz and 5 GHz according to
which is enabled.
For instructions on how to the WPS (WiFi Protected
Setup), please see p.15.
Page 33 / 36
Sagemcom F@st 5260
Chapter 5:
Troubleshooting
32
The Wireless (WiFi) indicator light
will turn on when the wireless
network is ready for use.
If the
Wireless indicator light is off:
Login to the Web GUI.
Check to see that one or
more of the wireless networks are turned on.
For
instructions on how to turn your WiFi on, please
see p. 13.
The LAN indicator light is off by
default.
It will turn on if you plug any
device into the LAN Ethernet ports
located on the back of the router.
If
the Wireless indicator light is off
and
you have a device attached:
Check the Ethernet cable attaching the device to
the router and ensure that they are securely
fastened.
If both ends are secure, try replacing
the cable.
The WAN indicator light should be
a solid green when the router is
connected to the modem.
If:
The indicator light is off, check that both ends of
the Ethernet cable connecting the router to the
modem is securely fastened.
If both ends are
secure, try replacing the cable.
The indicator light is red, reboot your modem and
wait a few minutes.
Some ISPs (Internet Service
Provider) require that the MAC address of your
router is registered in their portal.
Refer to your
ISP.
The indicator light is green but there is still no
Internet access, restart your network.
Check the
WAN IP address of your router to see if it registers
as 192.168.100.x.
If this is the case, check your
modem as it may have difficulties contacting the
network.
Problem 2:
The Internet stopped working.
Try one of the following solutions:
Check to see if your WiFi signal is on.
If it is off, login
to Web GUI and check that your wireless network is
enabled.
Restart your computer and attempt to reconnect to your
WiFi.
Check cables.
Check and tighten the coaxial cable connection
from the wall to the back of your modem.
Verify
that the coaxial connectors are not damaged at
each end.
The connector's metal pins should
be intact and straight.
Ensure that one end of the Ethernet cable is
plugged into the Ethernet port on the back of
the modem and that the other end is connected
to the WAN/Internet (yellow) port on the back of
your router.
Page 34 / 36
Sagemcom F@st 5260
Chapter 5:
Troubleshooting
33
If you still cannot reconnect, restart your network:
Turn both the modem and the router off.
If you
are using a battery backup, you will also need
to disconnect the battery from the modem.
Wait 2 minutes.
Turn modem on.
Wait two minutes.
Turn router on.
Wait two minutes.
If you still cannot connect, refer to your ISP.
Problem 3:
The Internet is slow.
Try one of the following solutions:
Reboot your router.
Refer to p. 27 "Rebooting your
router" for instructions.
Check your WiFi band.
Most devices including your
router works on the 2.4 GHz band (e.g. microwave
ovens, baby monitors, and other electronic devices).
Reposition your router away from other electronic
devices to avoid interference.
On your device: If you see the network name ending in
-5G, your device is 5GHz-capable. Connecting to the
‘5G’ network may provide a better experience.
Change the WiFi channel used on your device.
For
instructions, please see p. 14.
Reposition your device to be within 10 feet of your
router.
Connection speed decreases as you move
farther away from the router.
By repositioning your
device, you can determine whether the performance is
related to wireless range.
Problem 4:
The WiFi signal drops.
Check to see if another device is using the 2.4 GHz
band or a material such as glass, water or metal are
causing interference.
If so, reposition your router away
from the item.
Refer to p. 6 "Router Positioning".
Problem 5:
Cannot connect wireless device to
router.
Try one of the following solutions:
Ensure that your device's WiFi is enabled and that the
WiFi light is green.
If it is not, refer to p.13 to enable
WiFi.
Ensure that your device supports WPA2 encryption.
If
not, refer to p.13 to change the encryption mode.
Verify that you are connecting to the correct network by
checking the SSID (name of network) and its
password.
Problem 6:
Locked out of the Web GUI.
Restore factory defaults on your router.
Refer to p. 29
for instructions.
Thereafter, login to the Web GUI using the default
username and password listed on the router label.
Refer to p. 11 to change your local access password.
Page 35 / 36
Sagemcom F@st 5260
Appendices
34
Appendices
Appendix A:
Technical Specifications
Sagemcom F@st 5260 Specifications
Model Name
Sagemcom F@st 5260
Ethernet Port Speed
IEEE 802.3 Ethernet: 10-BASE-T, 100-
BASE-T, 1000-BASE-T
Wireless Standards
5GHz: IEEE 802.11ac 2.0, 802.11n,
802.11a
2.4GHz: IEEE 802.11n, 802.11g,
802.11b
Wireless
Frequencies
2400MHz
–
2483.5MHz
5150MHz to 5350MHz
5470MHz-5850MHz (excluding
5600MHz
–
5650MHz)
Wireless Security
Support
WEP, WPA, WPA2, WPA2-Enterprise
with RADIUS
Ports
Power, USB, Ethernet WAN, Ethernet
LAN (1-4)
Buttons
Reset, WiFi Protected Setup, Power
Switch
LEDs
Front: WAN/Internet, LAN/Ethernet,
WiFi, WiFi Protected Setup, Power
Back: Internet WAN, Ethernet LAN (1-4)
UPnP
Supported
DLNA
Supported
Storage File System
Support
FAT16, FAT32, NTFS, Ext2, Ext3, Hfs,
Hfs+
Printer Protocol
IPP
Browser Support
Internet Explorer 8 or higher, Firefox 26
or higher, Chrome 32 or higher, and
Safari 4 or higher
Sagemcom F@st 5260 Physical Characteristics
Dimensions
8.7” x 2.6” x 8.1” (220 x 65.4 x 206 mm)
Weight
1.17 lbs (529 g)
Power
Input: 100V to 120V ~60Hz
Output: 12V DC @ 2.5A
Environmental
Characteristics
Temperature 32
°F
to 104
°F
(0 °C to
40 °C)
Relative humidity 20 % to
90 %, non-
condensing
Altitude 6562 ft (2000m)

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