DISCUS™ Multiplay Wireless VoIP AG
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OGU 930500105-A1
Troubleshooting
(the address of the Router). If these are not correct, use the Release and Renew functions to
obtain a new IP address from the Router. Under Windows 2000 and Windows XP, use the
ipcon-
fig
command-line utility to perform the same functions.
CONNECTING TO THE
INTERNET
If you can browse to the Router configuration screens but cannot access sites
on the Internet, check the following:
•
Confirm that the physical connection between the Router and the telephone line is OK, and that
the DSL LED on the Router is GREEN on.
•
Ensure that you have entered the correct information into the Router configuration screens as
required. Use the “Internet Settings” screen to verify this.
•
Check that the user name and password are correct.
•
Ensure that your computers are not configured to use a Web proxy. On Windows computers, this
can be found under Control Panel >Internet Options > Connections.
FORGOTTEN PASSWORD
AND RESET TO FACTORY
DEFAULTS
If you can browse to the Router configuration screen but cannot log on because
you do not know or have forgotten the password, follow the steps below to reset
the Router to it’s factory default configuration.
1.
Switch off the Router.
2.
Disconnect all your computers and the telephone line from the Router.
3.
Re-apply power to the Router, and wait for it to finish booting up.
4.
Press the Reset button on the rear panel for a while.
5.
The Router will restart, and when the start-up sequence has completed, browse to:
6.
Reconnect your network as it was before.
WIRELESS NETWORKING
•
Ensure that you have an 802.11b or 802.11g wireless adapter for each wireless computer, and
that it is correctly installed and configured. Verify that each Wireless computer has either Win-
dows 98SE or higher or MAC OS 10.x or higher.
•
If you have a wired and a wireless NIC in the same computer, ensure that the wired NIC is dis-
abled.
•
Check the status of the Router Wireless LED.
•
Ensure that the TCP/IP settings for all devices are correct.
•
Ensure that the Wireless Clients are using the same SSID or Service Area Name as the Router.
The SSID is case-sensitive.
•
Ensure that the encryption method and level that you use on your clients are the same as those
configured on the Router. The Router cannot simultaneously support WPA and WEP encryption.
•
Ensure that you have the Wireless computer enabled in the list of allowed MAC addresses if you
are using MAC Address Filtering on the Router.
•
If you are having difficulty connecting or are operating at a low speed try changing the antenna
positions on the rear of the Router. For more effective coverage you can try reorientating your
antenna. Additionally consider moving the wireless computer closer to the Router to confirm that
the building structure or fittings are not adversely affecting the connectivity. If this resolves the
problem consider relocating the Wireless computer or the Router, or trying a different channel
on the Router.
All your configuration changes will be lost, and you will need to configure again your network before you
can re-establish your Router connection to the Internet. Also, other computer users will lose their net-
work connections whilst this process is taking place, so choose a time when this would be convenient.
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