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Important Tips
z
Many issues with a broadband connection can be resolved by turning the gateway
off for 30 seconds and turning it back on. It can take up to 5 minutes for the
connection to re-establish.
z
Users running Microsoft Windows operating systems should also reboot their
computers at the same time they reboot the gateway.
z
Operate the gateway on a flat surface and ensure the gateway is not covered by
anything and has adequate ventilation at all times.
z
Use the DSL cable provided with the gateway.
y
DO NOT use phone extension cables as these cause stability problems.
z
If you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device. Additional cables can be purchased
from electronics retailers.
z
Many wireless issues are caused by out of date operating systems and drivers –
so keep them up to date.
y
If you need support for your wireless device or operating system, contact
the supplier or manufacturer or visit their web site.
z
WiFi signal strength and range is dependent on physical and environmental
factors outside of Telecom’s control.
z
The following tips will help you optimise your WiFi signal:
y
Dense obstacles such as walls, floors, ceilings, hot water cylinders,
aquariums etc. limit WiFi performance and range.
y
Do not place the gateway near electronic devices such as microwave
ovens, cordless phones or wireless transmitters.
y
Do not place the gateway in an enclosed space such as a cupboard
or under a desk.
y
To benefit from the speed offered by the 802.11n standard, it is
recommended to connect using 802.11n wireless devices only.
Connecting older 802.11b or 802.11g wireless devices may slow
down the speed of your whole WiFi network.
y
If you have WiFi coverage issues, products such as WiFi range extenders may
help. These can be purchased from electronic retailers.
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