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Page 71 / 107 Scroll up to view Page 66 - 70
Reference Manual for the RangeMax 240 Wireless Router WPNT834
6-10
Maintenance
v1.0, November 2005
Page 72 / 107
Troubleshooting
7-1
v1.0, November 2005
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your RangeMax 240 Wireless Router
WPNT834. After each problem description, instructions are provided to help you diagnose and
solve the problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power light
is on.
2.
After approximately 10 seconds, verify that:
a.
The power light is solid green.
b.
The LAN port lights are lit for any local ports that are connected.
c.
The Internet port light is lit.
d.
A port light is lit, to indicate a link has been established to the connected device. If a LAN
port is connected to a 100 Mbps device, verify that the port’s light is green. If the port is
connected to a 10 Mbps device, the light is amber.
If any of the above conditions does not occur, see the appropriate following section.
Power Light Not On
If the Power and other lights are off when your router is turned on:
•
Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12V DC 1A power adapter that NETGEAR supplies for this
product.
If the error persists, you have a hardware problem and should contact technical support.
Page 73 / 107
Reference Manual for the RangeMax 240 Wireless Router WPNT834
7-2
Troubleshooting
v1.0, November 2005
Lights Never Turn Off
When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the
lights stay on, there is a fault within the router.
If all lights are still on one minute after power up:
•
Cycle the power to see if the router recovers.
•
Clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. The procedure is explained in
“Restoring the Default Configuration and
Password” on page 7-7
.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or WAN Port Lights Not On
If either the LAN lights or Internet light do not light when the Ethernet connection is made, check
the following:
•
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
•
Make sure that power is turned on to the connected hub or workstation.
•
Be sure you are using the correct cable:
—
When connecting the router’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard straight-
through Ethernet cable or an Ethernet crossover cable.
Page 74 / 107
Reference Manual for the RangeMax 240 Wireless Router WPNT834
Troubleshooting
7-3
v1.0, November 2005
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
•
Check the Ethernet connection between the computer and the router as described in the
previous section.
•
Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.1.2 to 192.168.1.254. For instructions, see
“Preparing a Computer for Network
Access” in Appendix B
to configure your computer.
•
If your router’s IP address has been changed and you don’t know the current IP address, clear
the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1.
This procedure is explained in
“Restoring the Default Configuration and Password” on
page 7-7
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click
Refresh
to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another menu or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Note:
If your computer’s IP address is shown as 169.254.x.x: Recent versions of
Windows and Mac OS will generate and assign an IP address if the computer
cannot reach a DHCP server. These auto-generated addresses are in subnet
169.254.x.x. If your IP address is in this range, check the connection from the
computer to the router and reboot your computer.
Page 75 / 107
Reference Manual for the RangeMax 240 Wireless Router WPNT834
7-4
Troubleshooting
v1.0, November 2005
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
1.
Launch your browser and select an external site such as
www.netgear.com
2.
Access the main menu of the router’s configuration at
.
3.
Under the Maintenance heading, select
Router Status
.
4.
Check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
1.
Turn off power to the cable or DSL modem.
2.
Turn off power to your router.
3.
Wait five minutes and reapply power to the cable or DSL modem.
4.
When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to
your router.
5.
Then restart your computer.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, you may have incorrectly set the login name and password.
•
Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:

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