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Page 76 / 92 Scroll up to view Page 71 - 75
NETGEAR RangeMax™ NEXT Wireless Router WNR834M Reference Manual
6-24
Advanced Configuration of the Router
v1.3, May 2006
Page 77 / 92
Troubleshooting
7-1
v1.3, May 2006
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your RangeMax NEXT Wireless Router
WNR834M. After each problem description, instructions are provided to help you diagnose and
solve the problem.
Troubleshooting Quick Tips
Here are some tips for correcting simple problems you may have:
Be sure to restart your network in this sequence
1) Turn off
and
unplug the modem. Then turn off the wireless router, and computer.
2) Plug in the modem and turn it on. Wait two minutes.
3) Turn on the wireless router and wait 1 minute.
4) Turn on the computers.
Make sure the Ethernet cables are securely plugged in
•
The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless
router from the modem is plugged in securely and the modem and wireless router are turned
on.
•
For each powered on computer connected to the wireless router with a securely plugged in
Ethernet cable, the corresponding wireless router LAN port status light will be lit. The label on
the bottom of the wireless router identifies the number of each LAN port.
Make sure the wireless settings in the computer and router
match exactly.
The Wireless Network Name (SSID) and WEP or WPA security settings of the router and
wireless computer must match exactly.
Page 78 / 92
NETGEAR RangeMax™ NEXT Wireless Router WNR834M Reference Manual
7-2
Troubleshooting
v1.3, May 2006
Make sure the network settings of the computer are correct.
•
LAN and wirelessly connected computers
must
be configured to obtain an IP address
automatically via DHCP. Please see
“Preparing a Computer for Network Access” in
Appendix B
or the documentation that came with your computer for help with this
.
•
Some cable modem ISPs require you to use the MAC address of the computer registered on
the account. If so, in the Router MAC Address section of the Basic Settings menu, select
Use
this Computer’s MAC Address
. The router will then capture and use the MAC address of the
computer that you are now using. You must be using the computer that is registered with the
ISP. Click
Apply
to save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
•
If the Power light does not turn solid blue and the Test light does not turn off within 2 minutes
after turning the router on, reset the router according to the instructions in
“Restoring the
Default Configuration and Password” on page 7-8
.
•
If the Wireless light does not come on, verify that the wireless feature is turned on according to
the instructions in
“Understanding Wireless Settings” on page 3-5
.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power light
is on.
2.
After approximately 10 seconds, verify that:
a.
The power light is solid green.
b.
The LAN port lights are lit for any local ports that are connected.
c.
The Internet port light is lit.
d.
A port light is lit, to indicate a link has been established to the connected device. If a LAN
port is connected to a 100 Mbps device, verify that the port’s light is green. If the port is
connected to a 10 Mbps device, the light is amber.
If any of the above conditions does not occur, see the appropriate following section.
Power Light Not On
If the Power and other lights are off when your router is turned on:
Page 79 / 92
NETGEAR RangeMax™ NEXT Wireless Router WNR834M Reference Manual
Troubleshooting
7-3
v1.3, May 2006
•
Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12V DC 1A power adapter that NETGEAR supplies for this
product.
If the error persists, you have a hardware problem and should contact technical support.
Lights Never Turn Off
When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the
lights stay on, there is a fault within the router.
If all lights are still on one minute after power up:
•
Cycle the power to see if the router recovers.
•
Clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. The procedure is explained in
“Restoring the Default Configuration and
Password” on page 7-8
.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or WAN Port Lights Not On
If either the LAN lights or Internet light do not light when the Ethernet connection is made, check
the following:
•
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
•
Make sure that power is turned on to the connected hub or workstation.
•
Be sure you are using the correct cable:
—
When connecting the router’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard straight-
through Ethernet cable or an Ethernet crossover cable.
Page 80 / 92
NETGEAR RangeMax™ NEXT Wireless Router WNR834M Reference Manual
7-4
Troubleshooting
v1.3, May 2006
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
•
Check the Ethernet connection between the computer and the router as described in the
previous section.
•
Make sure your computer’s IP address is on the same subnet as the router. For instructions, see
“Preparing a Computer for Network Access” in Appendix B
to configure your computer.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click
Refresh
to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another menu or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Note:
If your computer’s IP address is shown as 169.254.x.x: Recent versions of
Windows and Mac OS will generate and assign an IP address if the computer
cannot reach a DHCP server. These auto-generated addresses are in subnet
169.254.x.x. If your IP address is in this range, check the connection from the
computer to the router and reboot your computer.

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