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NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
Troubleshooting
7-3
v1.0, May 2009
Troubleshooting Basic Functions
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power light
is on.
2.
After approximately 10 seconds, verify that:
a.
The Power light is solidly on.
b.
The Internet light is on.
c.
A numbered LAN port light is on for any local port that is connected to a computer. This
indicates that a link has been established to the connected device.
If any of the above conditions does not occur, see the following table.
Table 7-2.
Troubleshooting LED Behavior
Situation
Recommended Action
Power light is off.
Check the following:
•
Make sure that the power cord is properly connected to your router
and that the power adapter is properly connected to a functioning
power outlet.
•
Check that you are using the power adapter supplied by NETGEAR
for this product.
If the error persists, you have a hardware problem and should contact
technical support.
Power light stays amber.
When the router is turned on, the Power light turns amber for about 60
seconds and then turns green. If the light does not turn green, the
router has a problem.
If the Power light is still amber 2 minutes after turning on power to the
router:
1.
Turn the power off and back on to see if the router recovers.
2.
Clear the router’s configuration to factory defaults. This will set the
router’s IP address to www.routerlogin.net. This procedure is
explained in
“Restoring the Default Configuration and Password” on
page 7-14
.
If the error persists, you might have a hardware problem and should
contact technical support.
Page 102 / 124
NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
7-4
Troubleshooting
v1.0, May 2009
Power light blinks green slowly
and continuously. The wireless
router firmware is corrupted.
Restore the wireless router firmware:
1.
Make sure that your PC is connected to your wireless router and
the wireless router is powered on.
2.
Insert the
Resource CD
that came with your router into your PC.
The CD automatically starts and detects the language you are using
on your PC. Select a different language option, if you prefer. If the
CD does not automatically start, browse the CD and double-click
.
3.
From the CD menu, select
Supporting Software
, then
Netgear
Firmware Recovery Utility
, and follow the prompts for the
recovery process.
4.
After firmware recovery is complete, follow the prompts to restore
your configuration.
The firmware recovery utility places a
Netgear Router Recovery
shortcut on the desktop.
Internet light stays amber.
When the router is turned on, the Internet light turns amber for about 60
seconds and then turns green. If the light does not turn green, the
router has a problem.
If the Internet light is still amber 2 minutes after turning on power to the
router:
1.
The Internet is not accessible. Confirm that you have the correct
internet setting.
2.
Clear the router’s configuration to factory defaults. This will set the
router’s IP address to www.routerlogin.net. This procedure is
explained in
“Restoring the Default Configuration and Password” on
page 7-14
.
3.
Turn the power off and back on to see if the router recovers.
WPS push-button blinks amber
after setting WPS security.
Check the following:
1.
Make sure that you are using the push-button (see
“Using Push ‘N’
Connect to Configure Your Wireless Network” on page 2-9
).
2.
Check that PIN verification has succeeded for the WPS-enabled
device you are connecting to the router.
3.
Make sure you have not pushed the push-button after disabling the
WPS function (you logged into the router and disabled this
previously).
4.
Check that the router is not in the temporary AP setup locked state
(if you are using the wireless repeater function).
Table 7-2.
Troubleshooting LED Behavior (continued)
Situation
Recommended Action
Page 103 / 124
NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
Troubleshooting
7-5
v1.0, May 2009
Cannot Access the Router Main Menu
If you are unable to access the router’s main menu from a computer on your local network, check
the following:
•
If you are connecting from a wireless computer, try connecting from a wired computer.
•
Check the Ethernet connection between the wired computer and the router as described in
“Troubleshooting Basic Functions” on page 7-3
.
Lights never turn off.
When the router is turned on, the lights turns on for about 10 seconds
and then turn off. If all the lights stay on, there is a fault within the
router.
If all lights are still on 1 minute after power up:
•
Cycle the power to see if the router recovers.
•
Clear the router’s configuration to factory defaults as explained in
“Restoring the Default Configuration and Password” on page 7-14
.
If the error persists, you might have a hardware problem and should
contact Technical Support at
www.netgear.com/support
.
The Internet or Ethernet port lights
are off.
If either the Ethernet port lights or the Internet light does not light when
the Ethernet connection is made, check the following:
•
Make sure that the Ethernet cable connections are secure at the
router and at the modem or computer.
•
Make sure that power is turned on to the connected modem or
computer.
•
Be sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem,
be sure to use the yellow Ethernet cable that was supplied with your
NETGEAR wireless router.
Wireless light is off.
If the Wireless light does not come on, verify that the
Enable Wireless
Router Radio
check box is selected in the Advanced Wireless Settings
screen. See
“Restricting Access to Your Router” on page 2-15
.
Table 7-2.
Troubleshooting LED Behavior (continued)
Situation
Recommended Action
Page 104 / 124
NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
7-6
Troubleshooting
v1.0, May 2009
•
Make sure that your computer’s IP address is on the same subnet as the router. For
instructions, click the link to the online document
“Preparing Your Network” in Appendix B
to configure your computer.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try closing the browser and opening it again, or try a different browser.
•
Make sure that you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click
Apply
before moving to another screen
or tab, or your changes could be lost.
•
Click
Refresh
or
Reload
in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Cannot Access the Internet
If you can access your router but you are unable to access the Internet, you should first determine
whether the router can obtain an IP address from your Internet Service Provider (ISP). Unless your
ISP provides a static IP address, your router must request an IP address from the ISP. You can
determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address:
1.
Start your browser, and select an external site such as
.
2.
Access the main menu of the router’s configuration at
.
3.
Under Maintenance, select
Router Status
.
Note:
If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS
generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is
in this range, check the connection from the computer to the router, and reboot
your computer.
Page 105 / 124
NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
Troubleshooting
7-7
v1.0, May 2009
4.
Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not
obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in
Table 7-1 on
page 7-1
.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
•
Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name or password might be set incorrectly.
•
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Basic Settings
screen.
•
Your ISP allows only one Ethernet MAC address to connect to Internet and might check for
your computer’s MAC address. In this case, do one of the following:
–
Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
–
Configure your router to spoof your computer’s MAC address. This procedure is
explained in
“Using the Setup Wizard” on page 1-5
.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, reboot your
computer, and verify the DNS address as described in the online document you can access
from
“Preparing Your Network” in Appendix B
. You can also configure your computer
manually with DNS addresses, as explained in your operating system documentation
.
•
Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, and
verify the gateway address as described in the online document you can access from
“Preparing Your Network” in Appendix B
.
•
You might be running login software that is no longer needed.

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