Manually Installing Your Router

27

3.

Check that the security settings on each wireless device match the security settings of the

router. For example, if you selected a Security option requiring a passphrase, then the same

passphrase must be used for each wireless computer.

4.

Check that each wireless computer has a wireless link and is able to obtain an IP address by

DHCP from the router.

For a Windows PC, go to the Control Panel and select Network Connections.

Check the Wireless Connections Properties and ensure that TCP/IP Properties

are set to “Obtain an IP address automatically.”

28

Manually Installing Your Router

Troubleshooting

29

Troubleshooting

If you have difficulties accessing the Internet, use the Basic Setup Checklist to make sure that you

have connected and set up your router correctly. If your basic setup is correct, then look for your

problem in one of the subsequent sections.

Basic Setup Checklist

The following items are the most common errors made when initially setting up a router. Carefully

review the checklist to make sure that you have followed the recommended procedures.

•

Be sure you always start your network in this sequence:

1.

Turn off and unplug the modem from the power outlet. Next, turn off the wireless router

and computer.

2.

Turn on the modem and wait 2 minutes.

3.

Turn on the wireless router and wait 1 minute.

4.

Turn on the computer.

•

Make sure the Ethernet cables are securely plugged in

.

–

The Internet status light on the wireless router will be lit if the Ethernet cable to the

wireless router from the modem is plugged in securely and the modem and wireless router

are both turned on (see

“Connecting Your Wireless Router” on page 16

).

–

For each powered-on computer connected to the wireless router with a securely plugged-

in Ethernet cable, the corresponding wireless router LAN port status light will be lit. The

label on the back of the wireless router identifies the number of each LAN port (see

“Router Label” on page 4

).

•

Make sure the network settings of the computer are correct.

–

LAN connected computers

must

be configured to obtain an IP address automatically using

DHCP. For more information, see the links in

“Related Documents” on page 41

.

–

Some cable modem services require you to use the MAC address of the computer

registered on the account. If so, in the Router MAC Address section of the Basic Settings

menu, select “Use this Computer’s MAC Address.” Click

Apply

to save your settings.

Restart the network in the correct sequence.

30

Troubleshooting

•

Check the router status lights to verify correct router operation

. If the Power light does

not turn solid green within 2 minutes after turning the router on, reset the router according to

the instructions in

“Restoring the Default User Name and Password” on page 38

.

Checking Basic Router Functions

After you turn on power to the router, check that the following sequence of events has occurred:

1.

When power is first applied, verify that the power light is on (see

“Front Panel” on page 3

for

an illustration).

2.

Verify that the power light turns amber within a few seconds, indicating that the self-test

procedure is running.

3.

After approximately 20 seconds, verify that:

a.

The color of the power light changes to green.

b.

The LAN port lights are lit for any local ports that are connected.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps,

the light will be amber.

c.

The Internet port is connected and its light is lit.

4.

If you have enabled WPS security, verify that the push-button stops blinking and changes to

green (otherwise the push-button light should be off).

If the correct behavior does not occur, check for a remedy from the following list:

•

Power Light Not On.

If the Power and other lights are off (see

“Connecting Your Wireless

Router” on page 16

), check the following:

–

Make sure that the power cord is properly connected to your router and that the power

adapter is properly connected to a functioning power outlet.

–

Check that you are using the power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

•

Power Light Stays Amber

. When the router is turned on, the Power light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Power light is still amber 1 minute after turning on power to the router:

a.

Turn the power off and back on to see if the router recovers.

Troubleshooting

31

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default User Name and

Password” on page 38

.

If the error persists, you might have a hardware problem and should contact technical support.

•

Internet Light Stays Amber

. When the router is turned on, the Internet light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Internet light is still amber 1 minute after turning on power to the router:

a.

The Internet is not accessible. Confirm that you have the correct internet setting.

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default User Name and

Password” on page 38

.

c.

Turn the power off and back on to see if the router recovers.

•

Internet or LAN Port Lights Not On.

If either the LAN or Internet lights do not light when

the Ethernet connection is made, check the following:

a.

Make sure that the Ethernet cable connections are secure at the router and at the computer.

b.

Make sure that power is turned on to the connected computer.

c.

Be sure you are using Ethernet cables like the cable that was supplied with the wireless

router.

See

“Connecting Your Wireless Router” on page 16

for instructions.

•

WPS Push-Button Blinks Amber.

If after setting WPS security the push-button blinks amber,

check the following:

a.

Make sure that you are using the push-button and not the router’s built-in registrar (see

“Using Wi-Fi Protected Setup (WPS)” on page 24

).

b.

Check that PIN verification has succeeded for the WPS-enabled device you are connecting

to the router.

c.

Make sure you have not pushed the push-button after disabling the WPS function (you

logged into the router and disabled this previously).

d.

Check that the router is not in the temporary AP setup locked state (if you are using the

wireless repeater function).

For more information on WPS security and advanced features, see the online

Reference

Manual.