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Monitoring
121
N450 Wireless Router WNR2500
To release the router’s IP address and terminate the Internet connection, click the
Release
button.
To let the router acquire an IP address from the DHCP server and start the Internet
connection, click the
Renew
button.
To close the Connection Status screen, click the
Close Window
button.
PPPoE Connection
The content of the Connection Status pop-up screen depends on the type of connection. The
Connect and Disconnect buttons in the Connection Status screen display only when the
connection mode is Manually Connect.
The following information displays for a PPPoE connection:
Connection Time
. The time that has elapsed since the connection was established.
Connection Status
. The status of the connection: Connected, Disconnected, Negotiation
(---, Success), or Authentication (---, Success). --- indicates failure.
IP Address
. The IP address that is assigned to the router.
Subnet Mask
. The subnet mask that is assigned to the router.
To establish the PPPoE connection manually, click the
Connect
button.
To terminate the PPPoE connection manually, click the
Disconnect
button.
To close the Connection Status screen, click the
Close Window
button.
PPTP Connection
The content of the Connection Status pop-up screen depends on the type of connection. The
Connect and Disconnect buttons in the Connection Status screen display only when the
connection mode is Manually Connect.
The following information displays for a PPTP connection:
Connection Status
. The status of the connection: Connected or Disconnected.
IP Address
. The IP address that is assigned to the router.
Subnet Mask
. The subnet mask that is assigned to the router.
To establish the PPTP connection manually, click the
Connect
button.
To terminate the PPTP connection manually, click the
Disconnect
button.
To close the Connection Status screen, click the
Close Window
button.
Wireless Settings Pane
To display the Wireless Settings pane:
Click the
ADVANCED
tab.
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Monitoring
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N450 Wireless Router WNR2500
The Router Status screen displays. The Wireless Settings pane is located in the lower left of
the screen.
The following information displays:
Name (SSID
). The wireless network name (SSID) that the router uses.
Region
. The geographic region where the router is used. It might be illegal to use the
wireless features of the router in some parts of the world.
Channel
. Identifies the operating channel of the wireless port. The default channel is
Auto. When Auto is selected, the router finds the best operating channel available.
Mode
. Indicates the wireless communication mode: Up to 54 Mbps, Up to 150 Mbps (the
default), or Up to 300 Mbps.
Wireless AP
. Indicates whether the radio of the router is enabled. If the radio is not
enabled, the WiFi LED on the front panel is off.
Broadcast Name
. Indicates whether the router is broadcasting its SSID.
Wireless Isolation
. Indicates whether wireless isolation is on or off. When it is off,
wireless clients (computers or wireless devices) that join the network can use the Internet,
but cannot access each other or access Ethernet devices on the network.
Wi-Fi Protected Setup
. Indicates whether Wi-Fi Protected Setup is configured for this
network.
Guest Network Pane
To display the Guest Network pane:
Click the
ADVANCED
tab.
The Router Status screen displays. The Guest Network pane is located in the lower right of
the screen.
The following information displays:
Name (SSID
). The wireless network name (SSID) that the router uses. The default name
is NETGEAR-Guest.
Wireless AP
. Indicates whether the radio of the router is enabled for the guest network.
Broadcast Name
. Indicates whether the router is broadcasting its SSID for the guest
network.
Wireless Isolation
. Indicates whether wireless isolation is on or off for the guest network.
When it is off, wireless clients (computers or wireless devices) that join the guest network
can use the Internet, but cannot access each other or access Ethernet devices on the
network.
Allow guest to access My Local Network
. Indicates whether wireless clients on the
guest network can access your local network, instead of only the Internet and other
wireless clients on the guest network.
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123
9
9.
Troubleshooting
Find and fix problems
This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, visit the NETGEAR support site at
for product and contact information.
This chapter contains the following sections:
Quick Tips
Troubleshoot with the LEDs
Cannot Log In to the Router
Cannot Access the Internet
Changes Not Saved
Wireless Connectivity
Troubleshoot Your Network Using the Ping Utility
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Troubleshooting
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N450 Wireless Router WNR2500
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
Make sure to restart your network in this sequence:
1.
Unplug
and
turn off the cable or DSL broadband modem.
2.
Turn off the router and computers.
3.
Plug in the cable or DSL broadband modem and turn it on. Wait two minutes.
4.
Turn on the router and wait two minutes.
5.
Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in:
The Internet LED on the router is lit when the Ethernet cable connecting the router and
the modem is plugged in securely and the modem and router are turned on.
For each powered-on computer connected to the router by an Ethernet cable, the
corresponding numbered router LAN port LED is lit.
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly.
For a wirelessly connected computer, the wireless network name (SSID) and wireless
security settings of the router and wireless computer must match exactly.
If you set up an access list in the Advanced Wireless Settings screen, you must add each
wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct:
Wired and wirelessly connected computers must have network IP addresses on the same
network as the router. The simplest way to meet this requirement is to configure each
computer to obtain an IP address automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address in the
Attached Devices screen (see
Attached Devices
on page
34).
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N450 Wireless Router WNR2500
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events occurs:
1.
When power is first applied, verify that the Power LED is on.
2.
Verify that the Power LED turns amber within a few seconds, indicating that the self-test is
running.
3.
After approximately 30 seconds, verify the following:
The Power LED is solid green.
The Internet LED is lit.
A numbered LAN Ethernet port LED is on for any local port that is connected to a
computer. This condition indicates that a link has been established to the connected
device.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
Make sure that you are using the power adapter that NETGEAR supplied for this product.
If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
situation can happen if a firmware upgrade is interrupted, or if the router detects a
problem with the firmware. If the error persists, you have a hardware problem. For
recovery instructions or help with a hardware problem, contact technical support at
www.netgear.com/support
.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for about 20 seconds and then
turns green. If the LED does not turn green, the router has a problem.
When the Power LED is still amber one minute after you turn on power to the router:
1.
Turn off the power and back on to see if the router recovers.
2.
To return the router to its factory settings, press and hold the
Restore Factory Settings
button.
For more information, see
Factory Settings
on page
134.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support
.

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