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Page 101 / 113 Scroll up to view Page 96 - 100
Troubleshooting
101
N300 WiFi Router
WiFi Connections
If you are having trouble connecting wirelessly to the router, try to isolate the problem, which
might be one of the following:
•
The WiFi signal strength is weak.
Check these conditions:
-
Is your router too far from your computer, or too close? Move your computer near the
router, but at least 6 feet (2 meters) away, and see if the signal strength improves.
-
Is your WiFi signal blocked by objects between the router and your computer?
•
Your computer or wireless devices does not find your WiFi network.
Check the following:
-
Is the WiFi LED
on the router lit?
If this LED is off, it is possible that someone disabled the wireless radio or set up a
wireless schedule. For more information about these settings, see
Control the
Wireless Radio
on page
70.
-
Did you disable the router’s SSID broadcast?
If you cleared the
Enable SSID Broadcast
check box in the Wireless Network
screen, your wireless network is hidden and does not display in your wireless client’s
scanning list. To connect to a hidden network, you must type the network name and
the WiFi password. For more information about the SSID broadcast, see
Specify
Basic WiFi Settings
on page
63.
-
Does your computer or wireless device support the security that you are using for
your WiFi network (WEP, WPA, or WPA2)?
For information about wireless security settings, see
Specify Basic WiFi Settings
on
page
63.
Changes Not Saved
If the router does not save the changes you make through the NETGEAR genie screens, do
the following:
•
When you log in to the router and change the settings on a screen, always click the
Apply
button before you move to another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. It is possible that the changes
might have occurred, but the old settings are in the web browser’s cache.
Page 102 / 113
Troubleshooting
102
N300 WiFi Router
Troubleshoot with the LEDs
The LEDs on the front panel of the router indicate its status.
Apply Power to the Router and Check the LEDs
To apply power to the router and check the LEDs:
1.
Connect the power adapter cord that came with the router and plug it in to a power
outlet.
The Power LED lights and turns amber within a few seconds. This indicates that the
self-test is running.
2.
After approximately 30 seconds, verify that the LEDS are lit as follows:
•
The Power LED
is lit solid green.
•
The WiFi LED
is lit solid green.
•
The Internet LED
is lit solid green.
3.
If the LEDs do not light as expected, use the LED behavior to troubleshoot the problem.
All LEDs Remain Lit
When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the
LEDs stay lit, a fault exists within the router.
If all LEDs are still lit one minute after power-up, try the following:
•
Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.
•
To return the router to its factory settings, press and hold the
Reset
button.
For more information, see
Factory Settings
on page
111.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support
.
Power LED Is Off or Blinking
If the Power LED
is off or blinking, try the following:
•
Make sure that the power adapter cord is securely connected to your router and securely
connected to a functioning power outlet.
•
Make sure that you are using the power adapter cord that NETGEAR supplied for this
product.
If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions or
help with a hardware problem, contact technical support at
www.netgear.com/support
.
Page 103 / 113
Troubleshooting
103
N300 WiFi Router
Power LED Stays Amber
When the router is turned on, the Power LED
turns amber for about 20 seconds and
then turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber one minute after you turn on power to the router, try the
following:
•
Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.
•
To return the router to its factory settings, press and hold the
Reset
button.
For more information, see
Factory Settings
on page
111.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support
.
Internet LEDs Is Off
If the Internet LED
does not light, check the following:
•
Make sure that the Ethernet cable is securely connected to the router Internet port and
the modem.
•
Make sure that power is turned on to the connected modem.
•
Be sure that you are using the correct cable.
When you connect the router’s Internet port to a cable or DSL broadband modem, use
the cable that was supplied with the cable or DSL broadband modem. This cable can be
a standard straight-through Ethernet cable or an Ethernet crossover cable.
WiFi LED Is Off
If the WiFi LED
stays off, check to see if someone disabled the wireless radio or set up a
wireless schedule. For more information about these settings, see
Control the Wireless
Radio
on page
70. The WiFi LED is lit when the wireless radio is turned on.
Cannot Log In to the Router
If you cannot log in to the router from a computer or wireless device on your local network,
check the following:
1.
Make sure that your computer or wireless device is connected to the router’s network.
-
For a WiFi connection, select the network and entered its WiFi password.
-
For a wired connection, use an Ethernet cable to connect your computer to an
Ethernet LAN port on the router (not the Internet port).
2.
Launch a web browser from a computer or wireless device that is connected to the network.
3.
In the address field of your browser, type
www.routerlogin.net
or
www.routerlogin.com
.
4.
If a login prompt does not display, try the following:
Page 104 / 113
Troubleshooting
104
N300 WiFi Router
•
Close the browser and launch it again.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are
using Internet Explorer, click the
Refresh
button to be sure that the Java applet is
loaded.
•
If you are using a wired connection, check the Ethernet connection between the
computer and the router.
5.
If the login prompt displays, but you cannot log in, try the following:
•
Make sure that you are using the correct login information.
The user name is
admin
and the default password is
password
. Make sure that
Caps Lock is off when you enter this information.
•
If you customized the IP address scheme that the router uses, see
Troubleshoot IP
Addresses
on page
108.
The Router Cannot Access the Internet
If you can log in to your router, but it cannot access the Internet, see if the router can obtain
an IP address from your Internet provider. Unless your Internet provider assigned you a fixed
IP address, your router requests an IP address from the Internet service. You can see if the
request was successful using the Router Status screen.
Note:
The Setup Wizard can detect your Internet connection during
installation, but if the router cannot get a WAN IP address, the Setup
Wizard cannot automatically resolve this issue.
If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway
in your network, the router cannot perform many gateway services. For example, the router
cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not
support such a configuration.
To check the WAN IP address:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
In the address field of the web browser, enter
www.routerlogin.net
or
www.routerlogin.com
.
A login screen displays.
3.
Enter the router user name and password.
The user name is
admin
. The default password is
password
. The user name and
password are case-sensitive.
The BASIC Home screen displays.
Page 105 / 113
Troubleshooting
105
N300 WiFi Router
4.
Click the
ADVANCED
tab.
The Router Status screen displays.
5.
In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.
For more information about the Internet Port pane, see
View Internet Port Information
on
page
76.
6.
If your router cannot obtain an IP address from the ISP, try to force your cable or DSL
broadband modem to recognize your new router by restarting your network in this order:
a.
Unplug
and
turn off the cable or DSL broadband modem.
b.
Unplug the router.
c.
Plug in the cable or DSL broadband modem and turn it on.
d.
Wait two minutes.
e.
Plug in the router and wait two minutes.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
•
Your Internet service provider (ISP) might require a login program.
Ask your ISP if it requires PPP over Ethernet (PPPoE) or some other type of login. If your
ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
•
If your ISP allows only one Ethernet MAC address to connect to Internet and checks for
your computer’s MAC address, do one of the following:
-
Inform your ISP that you bought a new network device and ask them to use the
router’s MAC address.
-
Configure your router to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, it might be for any of the following reasons:
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation
.
•
Your computer might not have the router configured as its TCP/IP gateway.

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