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Troubleshooting
32
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
Your computer might not recognize any DNS server addresses
. A DNS server is a host on
the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you
entered a DNS address during the wireless router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in
the documentation for your computer
.
Your computer might not have the wireless router configured as its default gateway
.
Reboot the computer and verify that the wireless router address (192.168.1.1) is listed by your
computer as the default gateway address.
Using the Ping Utility to Troubleshoot
Most computers and routers have a diagnostic utility called
ping
that sends a request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from Your Computer to Your Router
You can ping the wireless router to verify that the LAN path from your computer to your router is
set up correctly.
To ping the wireless router from a Windows PC:
1.
From the Windows task bar, click
Start
and select
Run
.
2.
In the field provided, type
ping
followed by the address of the router, as in this example:
ping www.routerlogin.net
3.
Click
OK
. You should see a message like this one:
Pinging www.routerlogin.net with 32 bytes of data
If the path is working, you see this message:
Reply from www.routerlogin.net: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
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Troubleshooting
33
Wrong physical connections
Make sure the LAN port light is on. If the light is off, follow the instructions in
“Basic
Setup Checklist” on page 26
.
Check that the corresponding lights are on for your computer’s network interface card.
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP addresses for your router and your computer are correct and that both
addresses are on the same subnet (for example, 192.168.1.x/255.255.255.0).
Testing the Path from a Computer to the Internet
After verifying that the path between your computer and the wireless router works correctly, test
the path from your PC to the Internet.
To test the path using ping from a Windows PC:
1.
From the Windows task bar, click
Start
and select
Run
.
2.
In the field provided, type
cmd
.
A command screen will display.
3.
At the
>
prompt, type the following:
ping -n 10 <
IP address
>
where <
IP address
> is the IP address of a remote device such as your ISP’s DNS server.
4.
Press
Enter.
If the path is working correctly, replies as in the previous section will display. If you do not receive
replies:
Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP
default gateway.
Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
If your ISP assigned a host name to your PC, enter that host name as the Account Name in the
Basic Settings menu.
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Technical Specifications
34
Technical Specifications
Default Configuration Settings
This section provides factory default settings and technical specifications for the N300 Wireless
Router Model WNR2000v3.
Table 2.
Home Router Default Configuration Settings
Feature
Default Setting
Router Login
Router Login URL
http://www. routerlogin.net;
http://www
.
routerlogin.com; or http://192.168.1.1
Login Name (case sensitive)
admin
Login Password (case sensitive)
password
Internet Connection
WAN MAC Address
Default hardware address (on label)
MTU Size
1500
Local Network
Router Lan IP address (the Gateway IP
address)
192.168.1.1
IP Subnet Mask
255.255.255.0
DHCP Server
Enabled
Time Zone
GMT
Time Zone Adjusted for Daylight Saving
Time
Disabled
Firewall
Inbound (communications coming in from
the Internet)
Disabled (bars all unsolicited requests except for
traffic on port 80, the http port)
Outbound (communications going out to
the Internet)
Enabled (all)
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Technical Specifications
35
Wireless
Wireless Communication
Enabled
SSID Name
NETGEAR
Security
Disabled
Broadcast SSID
Enabled
Transmission Speed
Auto
a
Country/Region
United States (North America only; otherwise varies
by country and region)
RF Channel
11 in North America, 13 in most other regions
Operating Mode
Up to 145 Mbps
Data Rate
Best
Output Power
Full
a. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and net-
work overhead lower actual data throughput rate.
Table 2.
Home Router Default Configuration Settings (continued)
Feature
Default Setting
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Technical Specifications
36
Restoring the Default Password and Configuration
Settings
You can restore the factory default configuration settings that reset the router’s user name to
admin,
the password to
password,
and the IP address to
192.168.1.1
.
To restore the factory default configuration settings:
1.
Use a sharp object such as a pen or a paper clip to press and hold the restore factory settings
button, located on the rear panel of the router, for about 5 seconds, until the Power light begins
to blink (see
“Back Panel” on page 5
).
2.
Release the restore factory settings button, and wait for the router to restart, and for the Power
light to stop blinking and become solid green.
The factory default settings will be restored so that you can access the router from your Web
browser using the factory defaults.
This procedure will erase all the current configuration settings and restore the factory
defaults.

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